Lexus of Louisville

My service advisor is Joe Brooks. Joe is courteous and professional providing excellence customer service. If the service requires a few hours Joe has a loaner I can use. If the service only takes a sho professional providing excellence customer service. If the service requires a few hours Joe has a loaner I can use. If the service only takes a short time he makes sure I am comfortable in the lounge and gives me updates. He always explains everything done to the car and answered any questions I have. When I get in the car it has been washed and ready to go. More

Joe treats people the way he would why to be treated! Service is prompt and it's a huge convenience for me to be able to get a loaner vehicle! Service is prompt and it's a huge convenience for me to be able to get a loaner vehicle! More

From the ease of making the appointment, to the friendly people who greet you upon arrival, to the quality of service, to the clean car when you leave, all of these are far and away above any other dealer a people who greet you upon arrival, to the quality of service, to the clean car when you leave, all of these are far and away above any other dealer and service department in the city. The area to wait for your car is most comfortable. Have owned a Lexus since they first arrived in this city. I bought one of the first ones when the dealer opened here in Louisville. Will not have any other car!! More

Service at Lexus of Louisville is a breeze. The wait is minimal and the price is reasonable. Plus it's always wonderful to have your car cleaned up as part of the service experience. minimal and the price is reasonable. Plus it's always wonderful to have your car cleaned up as part of the service experience. More

Since changing brands, from another high-end vehicle, I have had the pleasure of experiencing the service department at Lexus of Louisville. My service advisor, Tina Bowman, is very friendly and thorough. have had the pleasure of experiencing the service department at Lexus of Louisville. My service advisor, Tina Bowman, is very friendly and thorough. Calling anytime for an appointment is never a problem. She is very accomodating and I would not consider ever leaving Lexus. More

This is my second experience with the service department dealing with Tina Bowman. Both experiences were enough for me not to utilize the service department in the future. Both times, I scheduled my appoi dealing with Tina Bowman. Both experiences were enough for me not to utilize the service department in the future. Both times, I scheduled my appointment in advance, and both times that act as tho they had not record of the scheduled. Tina is very rude and her behavior is unacceptable! More

This was one of the easiest and most pleasant car buying experiences I've had. With little negotiation, they gave a great, no-hassle price on a new IS-250. There were some issues and a slight "hard" sell experiences I've had. With little negotiation, they gave a great, no-hassle price on a new IS-250. There were some issues and a slight "hard" sell when it came to the finance department and an extended warranty (which, of note, was handled by a different person--not our sales consultant), but nothing that would make me walk away or tell others to avoid this dealership. A year later, we love the car and still feel we got a great deal. More

I've purchased 2 Lexus from them and with each I've had excellent sales and service. excellent sales and service. More