Lexus of Louisville | Page 88

Both my husband and I own Lexus vehicles. We feel very fortunate to be able to have Joe Brooks as our service manager. He takes time to schedule our appointments, make sure we have a car to drive while o fortunate to be able to have Joe Brooks as our service manager. He takes time to schedule our appointments, make sure we have a car to drive while ours is being serviced and also communicates with us regarding services needed prior to making any repairs. We have owned a number of different vehicles through the years and we feel strongly that the service department of any dealership is really its backbone. Joe is such an asset to this dealership. His professionalism both to his employer and his client is evident each time we meet with him. More

Joe Brooks is an excellent service advisor and always goes out of his way to make sure that he works around my schedule and makes sure that a loaner is available when needed. Very friendly and personable goes out of his way to make sure that he works around my schedule and makes sure that a loaner is available when needed. Very friendly and personable. Great service team and timely. More

Easy to work with, fair price, beautiful dealership. I was allowed to take a longer test drive and I really appreciated this. Since I was buying pre-owned and had many questions, the service department we was allowed to take a longer test drive and I really appreciated this. Since I was buying pre-owned and had many questions, the service department went over possible up coming maintenance, enjoyed meeting the service dept. More

Joe is great! He always finds a convenient time for my appt. if I have to wait or ha gives ma a car to drive if the repair will take all day. I purchased a second Lexus because I was so pleased with the s appt. if I have to wait or ha gives ma a car to drive if the repair will take all day. I purchased a second Lexus because I was so pleased with the service I have received here. More

I have a 2004 LS430 that I purchased from Lexus of Louisville and I have always had my service visits performed there. My service advisor is Joe Brooks, I highly recommend him...he is very profession Louisville and I have always had my service visits performed there. My service advisor is Joe Brooks, I highly recommend him...he is very professional and extremely knowledgeable regarding Lexus service issues. Joe is the main reason I will continue to do business with Lexus of Louisville! More

I have always had great experiences at this dealership. Their reliable service has made my husband and me Lexus customers for life. While I have worked with other reps, I usually deal with Joe Brooks whe Their reliable service has made my husband and me Lexus customers for life. While I have worked with other reps, I usually deal with Joe Brooks when taking my GS or my husband's LX in for service. He goes out of his way to accommodate us. My husband's Lexus has over 300,000 miles on it and it drives like new. My 1999 GS just had its 120,000 service and I hope to drive it for many years to come, even though I have my eye on an RX for the future! More

I was able to make an appointment online to have my lexus serviced but did not make transportation arrangements. When I got to the dealership the issue was a water pump. Joe made sure I had a ride home. M serviced but did not make transportation arrangements. When I got to the dealership the issue was a water pump. Joe made sure I had a ride home. My car was ready much early than expected, the Bob made sure I had a ride to the dealership to pick up my car. When I dropped off and picked up my car everyone is helpful making sure I had all my questions answered and was able to get back to work quickly. More

Joe Brooks is my face of Lexus service. He knows what he is talking about, under promises and over performs. He gets an AAA rating. is talking about, under promises and over performs. He gets an AAA rating. More

This is nothing not to love about Lexus of Louisville. We have purchased two vehicles from them and had nothing but wonderful experiences each time we walk through the door for our maintenance. Will neve We have purchased two vehicles from them and had nothing but wonderful experiences each time we walk through the door for our maintenance. Will never buy from another dealer. More

Joe Brooks always provides exemplary customer service. If the service will require a few hours, he already has a loaner car ready. If the service time is short, he will make sure I am comfortable in teh lou the service will require a few hours, he already has a loaner car ready. If the service time is short, he will make sure I am comfortable in teh lounge area, and he provides frequent updates on the repair status. He always explains exactly what was done to the car, and why. His hemeanor is always very pleasant and professional. The service performed always is excellent, as it should be. Never a rattle from a nut or bolt not tightened, or something "forgotten" in the engine compartment. The car is always washed and ready when promised. This service department helped me get over 300,000 miles of dependable driving from my last Lexus, and I expect they will help me do that again. More