Lexus of Louisville

Great experience! I had my 04 RX for almost 5 years when I ran across an 08 one owner RX at Lexus of Louisville. Having kept my previous car serviced there I was well I had my 04 RX for almost 5 years when I ran across an 08 one owner RX at Lexus of Louisville. Having kept my previous car serviced there I was well acquainted with the dealership. Fritz Bauer was so great to work with to make the deal happen and my service advisor, Kim Fairchild, did a great job getting the "we owe" taken care of on the 08. Great dealership!! More

Lexus of Louisville I just purchased a ES350 from this dealership. It was the most pleasant experience I have ever had in buying a vehicle. My sales lady Maggie, helped m I just purchased a ES350 from this dealership. It was the most pleasant experience I have ever had in buying a vehicle. My sales lady Maggie, helped me through ever process. I previously owned a Lexus, was pleased with it and returned 13 years later to purchase this car. The sales manager Simon, went out of his way to please us as far as price and working with me right down to the detail. I consider Lexus because I can depend on it to give me many years of quality- reliable driving. Thanks so much Lexus of Louisville. More

Professional & Satisfactory Service This was my first time at the Lexus Dealership in Louisville. My sales associate John Bennetsen was waiting for me when I reached there. He helped me This was my first time at the Lexus Dealership in Louisville. My sales associate John Bennetsen was waiting for me when I reached there. He helped me find the right vehicle that I wanted and his manager Matt Henderson gave me a very good price for my trade-in vehicle. It took him a very short amount of time to reach a mutual decision. I'm happy with their service and the car I now drive. More

Great experience purchasing a car today!! Kudos to Lexus of Louisville! I was treated professionally and with respect by all I came in contact with. Thanks to Maggie, Simon and Mark for help Kudos to Lexus of Louisville! I was treated professionally and with respect by all I came in contact with. Thanks to Maggie, Simon and Mark for helping me get what I wanted and the price where I needed to be! I got an excellent deal and would not hesitate to refer anyone who is looking for a car to go by and give them a try! Oh did I mention... I did not buy a Lexus but was still treated as though I bought the most expensive car on the lot! More

Lexus dealers are amoung the very best I bought my CPO LS 430 a number of years ago. Everything about the Lexus dealerships is excellent. If you already own a luxury car, you might be use I bought my CPO LS 430 a number of years ago. Everything about the Lexus dealerships is excellent. If you already own a luxury car, you might be used to some of the perks, otherwise, you will be shocked at how good Lexus owners have it. Lexus is owned by Toyota. The product is exceptionally reliable. You will love the service and support at Lexus of Louisville. More

Best Car Purchase Experience Ever Best experience in my life. Maggie Goebel is the very best sales person in the industry. Matt Henderson is amazing. They listened to my needs no pr Best experience in my life. Maggie Goebel is the very best sales person in the industry. Matt Henderson is amazing. They listened to my needs no pressure, treated with respect and professionalism. Lexus is very luck to have them as a part of their team. Give them both big raises!!! More

Unmatched service We bought our 450H new at Lexus of Louisville and five years down the road as the warranties are ending, the level of service continues to exceed our We bought our 450H new at Lexus of Louisville and five years down the road as the warranties are ending, the level of service continues to exceed our expectations. I replaced tires with a standard service this past week and found that my dealer pricing was better than the local competitive tire stores. I was provided a clean, new loaner and the work was completed ahead of schedule at the quoted price. I expect to keep this vehicle a few more years, thanks in large part to the pro-active maintenance reports I receive with service. But when I decide to replace the car, Lexus will be my first consideration as much because of the service as the quality vehicles they sell. A personal note; in all these years, I've never been hit on by a sales person when I'm in the dealership for service! More

Bad service Department Watch the service dept. if you care about your car. I had been in for three time for tire balancing with all sort of frustrations for my brand new Lex Watch the service dept. if you care about your car. I had been in for three time for tire balancing with all sort of frustrations for my brand new Lexus with 3400 miles on the odometer. Last time finally (spent 5 hours total) visiting them they got it right. But that is not the end of it. They scratched the rim and they put total of 25 miles on my car to check (as they claimed) tire balance. Last visit they drove my car 12 miles to check if one tire balance was OK. 12 miles to check tire balance??!! That is the distance from dealership to downtown Louisville. What is worse my mpg readout was down 6 miles/gl meaning this guy pushed the heck out of the car. Still I ended up with a scratched rim. Stay away from service dept. if you can. I will not do business with Same Swope dealerships again. I also will contact Lexus and BBB. Update: Mr. Mike Meyer called me and offered me an oil change & repairing the wheel. I could not agree to this simply because the offer was not total replacement of damage. The tech who drove the vehicle for 12 miles and pushed my brand new car should have been noted as he did not mention any corrective steps taken to remedy the situation in future or offer an apology. I asked him to share with me the cost of my lease termination which he declined. More

Maggie has been great with us both times we purchased our 2012 GX460 and our 2013 RX cars. We are fortunate to have met someone with her qualifications and high standards. We will work with her when we our 2012 GX460 and our 2013 RX cars. We are fortunate to have met someone with her qualifications and high standards. We will work with her when we consider trading for new 2014GX which we are doing now. More

Can't say enough great things about this dealership. Jessica Bryant and the entire staff went above and beyond for us. I will without a doubt be back to purchase my next vehicle. Completely seamless exp Jessica Bryant and the entire staff went above and beyond for us. I will without a doubt be back to purchase my next vehicle. Completely seamless experience and exceptional service. More