Lexus of Louisville

Lexus 350 Rx As true for many car buyers, the entire process is rather daunting for me. Sarah King, who randomly picked up the phone to take my call, has actuall As true for many car buyers, the entire process is rather daunting for me. Sarah King, who randomly picked up the phone to take my call, has actually changed my opinion of the car sales force. You all need to do whatever it takes to keep her on your staff and keep her happy. She was knowledgeable, incredibly patient, and creative in helping me narrow in on what I was actually looking for. I ended up with the 350 Rx over the Audi Q5. Better headlights was a hot button for me. I believe she has 10 years of Lexus experience and was very strong at demonstrating all of the features. Remembering it all is another matter. I compare my new Lexus to my old 2003 Volkswagon Passat, as the same technology jump from a flip phone to an iPhone. There is quite a bit to grasp. Bottom line, I feel safer. Ps. I didn’t give you the highest rating on price, as I am still suffering from incredible sticker shock. Huge purchase. More

Best of the best Excellent from start to finish. Always a superb experience. Love my car and love the seevice that comes with it. I will definately be back. Excellent from start to finish. Always a superb experience. Love my car and love the seevice that comes with it. I will definately be back. More

Excellence One word comes to mind when thinking of my experience at Lexus of Louisville, Excellence. They are professionals and ensure everything is seamless. One word comes to mind when thinking of my experience at Lexus of Louisville, Excellence. They are professionals and ensure everything is seamless. Do yourself a favor and go visit Lexis of Louisville, you will be amazed. More

Matt found our ideal car Very friendly, professional dealership. Matt Gandy helped us decide what car/options best met our needs and then searched and found the right car eve Very friendly, professional dealership. Matt Gandy helped us decide what car/options best met our needs and then searched and found the right car even though the new 2019 ES300h hybrids are rather scarce. More

Great service! We purchase a new Lexus car from Lexus of Louisville dealership online. They did not have an exact car we wanted. Our sales consultant, Mr. Matt Gand We purchase a new Lexus car from Lexus of Louisville dealership online. They did not have an exact car we wanted. Our sales consultant, Mr. Matt Gandy, was extremely helpful in finding a car we want just in a few days. He personally delivered car to our home (~150 miles from the dealership) and went over the entire paperwork. He provided great introduction to the car features. Thanks for such a great VIP experience. We would definitely recommend this dealership as a place for your new Lexus car purchase, More

Service dept Jordon, my advisor, was easy to work with because he’s very passionate about his job and working with customers. His attitude and friendliness he disp Jordon, my advisor, was easy to work with because he’s very passionate about his job and working with customers. His attitude and friendliness he displays makes customers want to come back. More

Great new car experience Excellent service from start to finish. Really appreciate how thorough Bill Marshall was in guiding us in the process! I would recommend Lexus of Lou Excellent service from start to finish. Really appreciate how thorough Bill Marshall was in guiding us in the process! I would recommend Lexus of Louisville to anyone! More

Consistently Excellent I've had this vehicle for two years and it has been an excellent experience. From the interaction with sales to finance and now with service, I give h I've had this vehicle for two years and it has been an excellent experience. From the interaction with sales to finance and now with service, I give high ratings. Everyone is professional and exhibit customer care. More

Everyone very helpful and personable. Our salesperson Sarah King continuously tried to help us for our needs. Not just sell a vehicle. That was different at other dealerships. She followed Our salesperson Sarah King continuously tried to help us for our needs. Not just sell a vehicle. That was different at other dealerships. She followed up and responded to us appropriately. Jerry in finance was great. Simon and Elliot were supporting as well. Catherine took ample time to explain tech on the RX 450xl. More

Outstanding experience This was our first new car and my experience was truly outstanding. The negotiation process was above board and the bottom line price under discussion This was our first new car and my experience was truly outstanding. The negotiation process was above board and the bottom line price under discussion was clear at the outset. There was no undue waiting and my time wasn't wasted. Bryan was exceptionally knowledgeable and guided me through the entire process. I met Amber at the end and she was efficient and nice as well. I especially appreciated that when additional services were offered, they were explained in detail and the prices were clear. They weren't oversold either. Really just a great low-pressure, almost relaxing experience from start to finish. More