Lexus of Louisville

Awesome from start to finish! Bridget, our salesperson, took the time to thoroughly demonstrate the vehicle we were looking at...the price was on target, and we even had an issue w Bridget, our salesperson, took the time to thoroughly demonstrate the vehicle we were looking at...the price was on target, and we even had an issue with the carfax on our trade that the dealership was able to advise on a solution. After we got that worked out, the finance and delivery process was perfect. Thanks!!!!! More

Service Review Easy to schedule and excellent service. The car was cleaned and I was called as soon as the work was finished. I will recommend the dealership to my Easy to schedule and excellent service. The car was cleaned and I was called as soon as the work was finished. I will recommend the dealership to my friends. More

First class cars and dealership! My Lexus CT 200h is a wonderful car and I love it! Lexus of Louisville always takes great care of it and I can wait for knowing they are working hard My Lexus CT 200h is a wonderful car and I love it! Lexus of Louisville always takes great care of it and I can wait for knowing they are working hard to get the service done quickly. Great customer care, all staff is AAA+! More

Fast and friendly Quick response to my contact about needing tires. Got me in quickly and supplied a loner.. service rep friendly and concerning car ready as promised Quick response to my contact about needing tires. Got me in quickly and supplied a loner.. service rep friendly and concerning car ready as promised More

A good experience The oil change and tire rotation was done in a timely manner. Always happy with the people and service . The waiting area is comfortable and Had gre The oil change and tire rotation was done in a timely manner. Always happy with the people and service . The waiting area is comfortable and Had great coffee More

Nice experience Everyone at Lexus of Louisville was a pleasure to work with. Purchasing my car was a smooth process & everyone was so helpful, answering all my questi Everyone at Lexus of Louisville was a pleasure to work with. Purchasing my car was a smooth process & everyone was so helpful, answering all my questions throughout the process. I would recommend Lexus of Louisville. More

Service work Always love their professionalism, 1st class .Vehicle is always washed and vacuum.Service writer will discuss in detail any issue. Would highly recomm Always love their professionalism, 1st class .Vehicle is always washed and vacuum.Service writer will discuss in detail any issue. Would highly recommend their service dept. More

Couldn’t get answers Asked the service advisor several times for a full description of what was done for the labor charges. Never gave other than vague answers no matter h Asked the service advisor several times for a full description of what was done for the labor charges. Never gave other than vague answers no matter how many times I asked. So all I can conclude is that it was an absurd $137 for an oil change and tire rotation. More

Just...wow! Amazing new car buying experience. Buying a new car is usually difficult for many reasons, first and foremost the sales staff. In my case, I knew the exact car I wanted (ES 350 Luxur Buying a new car is usually difficult for many reasons, first and foremost the sales staff. In my case, I knew the exact car I wanted (ES 350 Luxury) and, living in Indianapolis, I went to the local dealer there who chose to be very difficult and not forthcoming when it came to the financial terms. Enter Fritz and Lexus of Louisville. I found him online and from Day 1 he was EXTREMELY easygoing, knowledgeable and quoted me a GREAT deal. When it came to the lease terms, he did not markup on more obscure items like the money factor or the upfront fee. In fact, with any question I had regarding the payment structure, he was patient and forthcoming. I am a CPA and to me, this is almost unheard of....most salespeople don't have the time or patience for such questions, and if they are hiding fees, certainly don't want to answer them (like the dealer in Indy). Fritz knew I wanted to drive the car before "locking it in" and had no problem letting me spend as much time with it as I wanted to ensure there weren't rattles, squeaks, etc. He had everything ready when I was there and the process was the smoothest you can imagine. I met with the finance manager, sales manager and technology specialist and I have nothing but positive things to say about each of them. This is a first class dealership and a first class experience for the buyer. Worth every minute of the 100 mile drive to go there. More

Lexus Dash update Well they were very nice through my dealings but my car wasn’t put back together correctly. It’s a inconvenience not pleased at all! Well they were very nice through my dealings but my car wasn’t put back together correctly. It’s a inconvenience not pleased at all! More