Lexus of Louisville

Good customer service There was a recall on the passenger's airbag. The service was able to give me an appointment the next day after my call to them. The service departme There was a recall on the passenger's airbag. The service was able to give me an appointment the next day after my call to them. The service department took great care of my car. More

Best dealership I have been dealing with Lexus of Louisville since 2015 to service a GX 460 I purchased from a used dealership. They have always given me exceptiona I have been dealing with Lexus of Louisville since 2015 to service a GX 460 I purchased from a used dealership. They have always given me exceptional service and do not sell you items you don’t need. I traded for a newer certified GX and will always buy any car in the future from them. . More

Scheduled service visit Everything I expect from a world lass dealership selling and supporting a world class product! They got me checked in and back out on the road quickly Everything I expect from a world lass dealership selling and supporting a world class product! They got me checked in and back out on the road quickly. More

Recall Work & Complimentary Oil Change I always have excellent service at Lexus of Louisville. I have NEVER had a problem! I did not wait this last service, but I was called earlier than I I always have excellent service at Lexus of Louisville. I have NEVER had a problem! I did not wait this last service, but I was called earlier than I was told my car would be ready. Very nice people work there, always make your wait stay pleasant. I would not take my car any place but Lexus of Louisville. More

Great experience with Lexus of Louisville and my sales person Bridget. She was very friendly, knowledgeable and not the least bit pushy. The new car purchase was for m with Lexus of Louisville and my sales person Bridget. She was very friendly, knowledgeable and not the least bit pushy. The new car purchase was for my Mother who was also impressed with the overall experience. Sales Manager Eliot was easy to work with and gave me a good deal upfront. Would absolutely consider Lexus of Louisville again in the future. More

Excellent Sales rep & usurous doc fee. Sarah King did a very good job of helping me purchase a beautiful LS 460. Good attention to customer care and helped solve a missing key problem quick Sarah King did a very good job of helping me purchase a beautiful LS 460. Good attention to customer care and helped solve a missing key problem quickly. She deserves high marks. Not in her control is this dealer's practice of a $600 dealer "document fee" which is a "bad faith" boost to the agreed price, after the fact- an all too common car dealer practice. And, their amount is even higher than others, in my experience. No wonder car dealers have a "lack of trust" issue. If they need more $ for the vehicle, be up front in the pricing; don't play the sleazy pick pocket after an agreed price. More

Infotainment gone bad Complete infotainment system failure. Completely replaced and functioning as designed. Jessica did a great job keeping me informed during the 3 day Complete infotainment system failure. Completely replaced and functioning as designed. Jessica did a great job keeping me informed during the 3 day shop stay. Also spoke with Sarah in sales. Again, very knowledgeable and professional. Overall very pleased with Lexus of Louisville. More

Overall Great People & Service I’ve been coming for to the dealer for service since I’ve owned the vehicle and I’ve always had a great experience. For the most part, they bend over I’ve been coming for to the dealer for service since I’ve owned the vehicle and I’ve always had a great experience. For the most part, they bend over backwards to ensure you are satisfied. More

Excellent customer service Greeted promptly, with friendliness and helpfulness. Genuine interest in meeting all of my service needs. Completed rapidly. Excellent experience as a Greeted promptly, with friendliness and helpfulness. Genuine interest in meeting all of my service needs. Completed rapidly. Excellent experience as always at Lexus of Louisville. More

Excellent service Knowledgeable professional salesman The same for person who set up All the bells and whistles on the car I look forward to doing service work with Knowledgeable professional salesman The same for person who set up All the bells and whistles on the car I look forward to doing service work with them More