Lexus of Louisville

90,000 mile service The service tech that I work with is very thorough and reliable. He explains what they are going to do and why in a very professional and friendly way The service tech that I work with is very thorough and reliable. He explains what they are going to do and why in a very professional and friendly way. He answers all my questions. His name is John Dean. More

Replacing tires I had booked an appointment about 10 days in advance. Had to change the date because Ashley was off the day I requested. Then when I got there she I had booked an appointment about 10 days in advance. Had to change the date because Ashley was off the day I requested. Then when I got there she was at lunch, and someone else had to register me. She did reserve me a courtesy car. About an hour after I left the car she called me to let me know the tires were not in stock and they would have to order them. This was inexcusable. It was her job to make sure they were in stock. I had to spend two days coming back and forth.to get the car. I do not want to use Ashley again More

Super Service Experience I have used Lexus of Louisville Sales & Service since the early ‘90’s and both have been consistently outstanding. I wouldn’t do business anywhere e I have used Lexus of Louisville Sales & Service since the early ‘90’s and both have been consistently outstanding. I wouldn’t do business anywhere else. More

Excellent Customer Service My husband and I started looking for a new vehicle the first week of April. We stopped by the dealership just to look. Krissy came out and we chatte My husband and I started looking for a new vehicle the first week of April. We stopped by the dealership just to look. Krissy came out and we chatted for a few minutes. A week later, my husband and I went back to test drive a vehicle. We never had any pressure to purchase the vehicle. Then last week, my husband and I went back and purchased the vehicle. Krissy had everything ready for us the evening we went in to purchase the vehicle. This was a smooth process. Amber had all the paperwork in order. This was a smooth process. Catherine did an excellent job showing me all the gadgets that I needed to know about. This piece was a little overwhelming, but Catherine did an excellent job walking me through everything. We never felt any pressure during the whole process. Thank you for making our experience great and making us feel comfortable during the process! Thank you for being knowledgeable, courteous, and friendly. Thanks again! More

Excellent Service From our salesman Bryan Bean, to the business manager Amber Gregory, to the tech specialist Catherine Hudson all were knowledgeable, courteous, and he From our salesman Bryan Bean, to the business manager Amber Gregory, to the tech specialist Catherine Hudson all were knowledgeable, courteous, and helpful throughout the purchase process. As a repeat customer, I value the customer service as well as the quality of the vehicles sold by Lexus of Louisville. More

Excellent customer service We would like to say thanks and tell what excellent customer service we received from John Dean. John’s simple approach and his personality in telling We would like to say thanks and tell what excellent customer service we received from John Dean. John’s simple approach and his personality in telling us what service our vehicle needed left me feeling very trusting in his guidance for the work being done. So kudos to John Dean! More

Had a tire issue (out of town customer from Ohio) They helped me fix a tire issue in a very prompt manner. The service by John Dean very excellent & I was an unplanned customer from out of state witho They helped me fix a tire issue in a very prompt manner. The service by John Dean very excellent & I was an unplanned customer from out of state without an appointment! The tire was fixed & I was completed less than an hour! WOW service was provided! More

Service is the Best and the main reason I go to this dealshi Will only work with Cameron in Service. The main reason I go to this dealership is because service. I don’t recommend the sakes department. I trave Will only work with Cameron in Service. The main reason I go to this dealership is because service. I don’t recommend the sakes department. I travel a lot and use the service department all time. More

New car purchase Great experience with both sales and support staff. Star treatment. It was an easy decision to make to purchase from this dealership. Left with a grea Great experience with both sales and support staff. Star treatment. It was an easy decision to make to purchase from this dealership. Left with a great feeling More

Excellent dealership and customer service I had a great experience at Lexus of Louisville, and the staff was professional, friendly, and very helpful. Krissy was very knowledgeable and helpfu I had a great experience at Lexus of Louisville, and the staff was professional, friendly, and very helpful. Krissy was very knowledgeable and helpful. Before I went to this dealership, I went to a small car lot, it was raining and cold the 2 salesman did not leave from under the garage they told us to come and talk to them, Krissy came to us in the rain offered us something to drink and stayed with us until we was finish making our decision. She made us feel comfortable, she told us about her family, where she was from. She made is feel more like friends instead of a customer. Thanks Krissy and Lexus of Louisville for making my car buying experience wonderful. More