Lexus of Louisville

Service visit Cameron handled my service visit today. He took time to answer all my questions completely and washed my vehicle. I will be back for more. Cameron handled my service visit today. He took time to answer all my questions completely and washed my vehicle. I will be back for more. More

Top notch service department They are always willing to go the extra mile. They had a car waiting for me and called me when mine was complete. Overall a great experience They are always willing to go the extra mile. They had a car waiting for me and called me when mine was complete. Overall a great experience More

Everyone we met were great We had good experience, no pressure to buy. Very happy to let us drive several models. We love the car we bought, it is super quiet inside and has eve We had good experience, no pressure to buy. Very happy to let us drive several models. We love the car we bought, it is super quiet inside and has every feature anyone could want. More

Great in every way! The visit was good in every way, especially when I was met at the front door with a kind greeting by mr Vogt! I actually had fun buying in every way! The visit was good in every way, especially when I was met at the front door with a kind greeting by mr Vogt! I actually had fun buying a car.!!! More

Recall Notice Pleased with the professionalism of the Service Advisor. No hassles. Great experience. Repair was completed before estimated time. Check in process we Pleased with the professionalism of the Service Advisor. No hassles. Great experience. Repair was completed before estimated time. Check in process went smoothly and without any issues. More

10k Mile service John Dean at Lexus IS top notch. He is the best service advisor I’ve worked with anywhere. I’ve owned 14 cars, so I’ve worked with many. He’s knowledg John Dean at Lexus IS top notch. He is the best service advisor I’ve worked with anywhere. I’ve owned 14 cars, so I’ve worked with many. He’s knowledgeable, efficient, & honest! I highly recommend anyone that owns a Lexus to go see him, and if you don’t buy one just for John Dean to be your advisor! More

Lexus service Fast friendly service. Nice area to wait. A good convenient location that is easy to get in & out of. They have a warm protected area for service so w Fast friendly service. Nice area to wait. A good convenient location that is easy to get in & out of. They have a warm protected area for service so we don’t have to stand around in the rain or cold. More

Lexus Service Experience After checking in, I waited 30 minutes for a service rep. to go over my service with me. I had to ask the lady at the desk why no one had come to tal After checking in, I waited 30 minutes for a service rep. to go over my service with me. I had to ask the lady at the desk why no one had come to talk to me. Long story short, Ms Teegra was new, admitted to be "backed up" with other paperwork and apologized for my wait. I was charged for a service that was to be free. When I questioned it, went to the manager and had it fixed. I was also mistakenly taken to the wrong car! This is highly unusual for Lexus, but I attributed to the new service person who had only been there 5 days. It was obvious she was still in the learning mode. The waiting area was exceptional and everyone was friendly. There was a stocked refrigerator with plenty of snacks, drinks and fruits for everyone to enjoy. More

My service Experience I took my car in for the 3 year service at Lexus Louisville. My car was ready 2 hours early. I phoned my technician with something I forgot to tel I took my car in for the 3 year service at Lexus Louisville. My car was ready 2 hours early. I phoned my technician with something I forgot to tell him. When I picked it up everything was done and my car looked so clean. Love this dealership! More

Outstanding customer service Cameron offered amazing customer service and was so helpful with the repairs done on my car and making sure everything was taken care of properly.. Cameron offered amazing customer service and was so helpful with the repairs done on my car and making sure everything was taken care of properly.. More