Lexus of Louisville

Excellent My salesman made the whole experience of the visit and purchase of the car worth it. I received a great offer and a great financing, better than my o My salesman made the whole experience of the visit and purchase of the car worth it. I received a great offer and a great financing, better than my own bank. More

Gets it done right Great experience. Car was ready as promised and runs well. Pricing of service is good. Like it so much we plan on getting another Lexus just because o Great experience. Car was ready as promised and runs well. Pricing of service is good. Like it so much we plan on getting another Lexus just because of the service experience More

Excellent Service at Lexus of Louisville. Always excellent. Every question answered. John Dean works with me setting up future service. He always makes my visit GREAT. The Staff is always frie Always excellent. Every question answered. John Dean works with me setting up future service. He always makes my visit GREAT. The Staff is always friendly. More

Beyond Expectations I organize and help others purchase cars at least 5 times a year, because of this I have dealt with many dealerships. I was first contacted by Andre b I organize and help others purchase cars at least 5 times a year, because of this I have dealt with many dealerships. I was first contacted by Andre by my preferred method of communication (text). When talking with Andre I asked for additional pictures, questions about the service, and his professional opinion. He met each one of my requests without hesitation and remained informative. Due to traffic we arrived at the dealership a little bit later than I expected and I communicated this with Andre. His concern was that I made it to the dealership safely. Upon my arrival I was greeted by Elliot the sales manager. He provided us with refreshments and found Andre. My wife and I drove the vehicle and it was exactly how Andre described it. We decided to purchase the vehicle and Andre took the time to explain our options carefully and clearly in order to make sure we were informed of the process even though we were there beyond their normal operating hours. This was the easiest vehicle purchase that I have ever completed. During the process Elliot took the time to check in with us and even provided my wife with dinner recommendations as well. It was evident that he cared. Next we spoke with Jerry in finance where he explained all of our options for warranty coverage and which would be best for our needs. If you are looking for an amazing sales experience that matches the Lexus brand this is the place to go. We drove two hours to buy our vehicle and we will not hesitate to do it again. Thank you again for your honesty and transparency Andre, as you are a breath of fresh air as it relates to buying a vehicle. Thank you. More

Swapped out leased RX350 for IS300 Matt and Catherine were extremely cordial and helpful with my wife’s new IS. The finance mgr made the best offer possible and appreciate that- very ha Matt and Catherine were extremely cordial and helpful with my wife’s new IS. The finance mgr made the best offer possible and appreciate that- very happy with our experience at Lexus of Louisville. More

Unmatched service quality The quality of service at Lexus of Louisville is unmatched in the industry. The staff is always friendly and professional and the waiting areas are c The quality of service at Lexus of Louisville is unmatched in the industry. The staff is always friendly and professional and the waiting areas are comfortable and inviting. It makes the car service experience a pleasure! More

5000 Mile Maintenance I brought car in for 5000 mile maintenance. As usual, the service was prompt, service advisor was thorough and the facility was immaculate and comfort I brought car in for 5000 mile maintenance. As usual, the service was prompt, service advisor was thorough and the facility was immaculate and comfortable. More

Excellent sales Customer satisfaction came first in both buying and delivering. Our salesman never rushed us about anything and we drove several models before making Customer satisfaction came first in both buying and delivering. Our salesman never rushed us about anything and we drove several models before making our decision. More

You be the judge! Summary: You be the judge! One of two things have happened here, and, in all seriousness, both are a possibility. Either Lexus services decided that Summary: You be the judge! One of two things have happened here, and, in all seriousness, both are a possibility. Either Lexus services decided that they didn’t want $4000 of suspension work to make my LS460 safe and just decided to knowingly put me back in a vehicle that was knowingly unsafe, or the salesperson lied to me multiple times, both to my face and over the phone. Whatever the truth may be here, and we will likely never know, I will never again trust Lexus of Louisville to touch any of my or my family’s other Lexus vehicles. I don’t do business with an individual or a company that I cannot trust, and I am certainly not going to risk my safety or the safety of my family in a vehicle where the company can’t be trusted. The Story: Since my very first visit I have had issues with Lexus of Louisville. I have always done what was recommended by the service writer and consistently had issues. On my first visit it was recommended that I have the scheduled service for the mileage, an oil change, new pads and rotors (rotors were able to be turned for a little more life) and new Michelin tires which I did. After picking up my LS460 from a fresh service and new tires I expected everything to be great. There was a shimmy in the seat and some shake in the steering wheel. I went back to Lexus and with some investigation concluded that I had two bent wheels. They were not bent when I dropped the car off and they are bent after buying new tires. I don’t think you need a calculator for this math. However, nothing was done, and zero responsibility was taken. Over the next 3 years or so I continued to have my service work done by Lexus of Louisville which was just oil changes and I did have pads and rotors done again. Every single time I went back for service I brought up the bent wheels. Again, and again zero accountability. Finally, I decided to sell my LS460 and for the sake of time I was just going to sell it Lexus. On my last service visit I asked the service writer to have someone look at it and let me know what they would be willing to offer. When I picked the car up, I was told that it is a $12,000 - $13,000 car. I said thank you and that I would get it cleaned out and brought back. Lexus offers are only good for a few days and I didn’t get back for a couple of weeks, so I knew they would likely glance at it again. When I came back, I met a gentleman, first thing in the morning and we went through the same thing again. Lexus came back with an offer of $10,000. I asked how a well-maintained vehicle loses $2000-$3000 in two weeks. It was the usual “I don’t know what to tell you, I’m just a salesman” kick the can conversation that really goes nowhere. After a 15-minute conversation, and zero answers, I said that I would be at the dealership in 30 minutes or so. When I arrived, I again tried to get some explanation about why the differences in the offers. This, of course, goes nowhere. Just then, this salesman looks at me and says, “your car does need some suspension work and control arms and that is about $4000 worth of work.” I paused and said really! “I was just in here two weeks for an oil change and got two thumbs with the service.” “Why was I not informed that my car needed so much work on parts that are directly related to drivability and safety.” Of course, it was the kick the can conversation again. He said, “I don’t know, we could ask your service writer, but he is not here.” By this point I wasn’t sure what was the truth, but was sure that I was not taking chances with safety so I sold the car for the offered $10,000 and told the salesman that “I would never set foot in Lexus of Louisville again and none of my other Lexus vehicles or my families Lexus vehicles would ever come through Lexus of Louisville. Zero effort was made to make things right. How many times was I lied to both to my face and over the phone? Was I really in danger in an unsafe vehicle? I am not willing to business with individuals or companies who have a habit of lying (yes, I know this is the car business) and I am absolutely not taking any safety risk to me or my family. These are the facts, as I experienced them. You decide! More

10k service Cam was great to deal with. Very professional and prompt. Highly recommend this dealer. The service area was very nice and the entire staff was friend Cam was great to deal with. Very professional and prompt. Highly recommend this dealer. The service area was very nice and the entire staff was friendly. More