Lexus of Louisville

Excellent Service From our salesman Bryan Bean, to the business manager Amber Gregory, to the tech specialist Catherine Hudson all were knowledgeable, courteous, and he From our salesman Bryan Bean, to the business manager Amber Gregory, to the tech specialist Catherine Hudson all were knowledgeable, courteous, and helpful throughout the purchase process. As a repeat customer, I value the customer service as well as the quality of the vehicles sold by Lexus of Louisville. More

Had a tire issue (out of town customer from Ohio) They helped me fix a tire issue in a very prompt manner. The service by John Dean very excellent & I was an unplanned customer from out of state witho They helped me fix a tire issue in a very prompt manner. The service by John Dean very excellent & I was an unplanned customer from out of state without an appointment! The tire was fixed & I was completed less than an hour! WOW service was provided! More

Service is the Best and the main reason I go to this dealshi Will only work with Cameron in Service. The main reason I go to this dealership is because service. I don’t recommend the sakes department. I trave Will only work with Cameron in Service. The main reason I go to this dealership is because service. I don’t recommend the sakes department. I travel a lot and use the service department all time. More

Excellent customer service We would like to say thanks and tell what excellent customer service we received from John Dean. John’s simple approach and his personality in telling We would like to say thanks and tell what excellent customer service we received from John Dean. John’s simple approach and his personality in telling us what service our vehicle needed left me feeling very trusting in his guidance for the work being done. So kudos to John Dean! More

New car purchase Great experience with both sales and support staff. Star treatment. It was an easy decision to make to purchase from this dealership. Left with a grea Great experience with both sales and support staff. Star treatment. It was an easy decision to make to purchase from this dealership. Left with a great feeling More

Excellent dealership and customer service I had a great experience at Lexus of Louisville, and the staff was professional, friendly, and very helpful. Krissy was very knowledgeable and helpfu I had a great experience at Lexus of Louisville, and the staff was professional, friendly, and very helpful. Krissy was very knowledgeable and helpful. Before I went to this dealership, I went to a small car lot, it was raining and cold the 2 salesman did not leave from under the garage they told us to come and talk to them, Krissy came to us in the rain offered us something to drink and stayed with us until we was finish making our decision. She made us feel comfortable, she told us about her family, where she was from. She made is feel more like friends instead of a customer. Thanks Krissy and Lexus of Louisville for making my car buying experience wonderful. More

Excellent dealership! Very helpful and easy to work with, would recommend to anyone in the market for a certified preowned Lexus In the Louisville area. Great service. Very helpful and easy to work with, would recommend to anyone in the market for a certified preowned Lexus In the Louisville area. Great service. More

Fast and courteous service Full 36,000 miles service, 4 new tires and an alignment in less than a couple hours, service and service associates were great, would recommend Lexus Full 36,000 miles service, 4 new tires and an alignment in less than a couple hours, service and service associates were great, would recommend Lexus of Louisville to anyone. More

Awesome experience Usually very stressful process. Louisville Lexus made the process enjoyable. Staff extremely pleasant. Would recommend my friends to this dealershi Usually very stressful process. Louisville Lexus made the process enjoyable. Staff extremely pleasant. Would recommend my friends to this dealership. PS I did buy a car More

Customer Service Customer service at Lexus of Louisville is not the same as it was when it was in the Swope family.They charge an exorbitant amount for service and d Customer service at Lexus of Louisville is not the same as it was when it was in the Swope family.They charge an exorbitant amount for service and don't seem to care if you question their pricing,take it or leave it is their attitude.I know it is a Lexus,but at least work with your customers.Their non chalant demeanor is very frustrating.Count me as a ex customer. More