Lexus of Louisville

Great Staff at Lexus of Louisville We had a very pleasant experience at the Lexus of Louisville. And love our new car! Yesssss! James Browning was our sales person who was very perso We had a very pleasant experience at the Lexus of Louisville. And love our new car! Yesssss! James Browning was our sales person who was very personable, patient and efficient, he spent time to locate the right vehicle we now so enjoy. Our experience with the other staff members was also very enjoyable. We may have driven a bit of a distance (out of state) but, it was so well worth it! Thank you all! More

Great Service & Detailing I had a great experience at Lexus of Louisville. I called and scheduled a 30k service and detailing. They took me in at the scheduled time, provided a I had a great experience at Lexus of Louisville. I called and scheduled a 30k service and detailing. They took me in at the scheduled time, provided a loaner, and kept me informed at each step along the way. Jordan did an excellent job describing the process and answering my questions. They have won me over as a life-long customer. More

Outstanding Customer Service My experience with David Nix, Parts Manager, was flawless. He is transparent and credible. Mr. Nix assisted in a purchase I made at a dealership out o My experience with David Nix, Parts Manager, was flawless. He is transparent and credible. Mr. Nix assisted in a purchase I made at a dealership out of state. More

Perfect if You’d get a Keurig Coffeemaker! Salesperson Maggie and Business Member Amber we’re definite 10s! Very professional and efficient! A beautiful dealership, but honestly you need a de Salesperson Maggie and Business Member Amber we’re definite 10s! Very professional and efficient! A beautiful dealership, but honestly you need a decent coffee bar😊 More

Tires 5 stars! I needed four new tires for my Sc430, and found not only is Lexus of Louisville very competitive on tire prices but I also received a FREE al 5 stars! I needed four new tires for my Sc430, and found not only is Lexus of Louisville very competitive on tire prices but I also received a FREE alignment plus a road hazard warranty. Sam’s & Costco do not offer that! Vehicle was finished when promised, staff very friendly! More

Very Friendly Lexus of Louisville is a very professional and friendly dealership. They go above and beyond to make sure you are treated right and you are satisfied. Lexus of Louisville is a very professional and friendly dealership. They go above and beyond to make sure you are treated right and you are satisfied. More

Review of car purchase Excellent customer service from saleswoman, Sarah King, finance person Amber Bayle and Catherine Hudson, tech specialist. All were outstanding represe Excellent customer service from saleswoman, Sarah King, finance person Amber Bayle and Catherine Hudson, tech specialist. All were outstanding representatives of the Lexus brand. When I decide to purchase another vehicle in the future I will most definitely return to Lexus. More

Service I love my Lexus. Had my car in for its first service. I called to see if my car was done. The girl on the phone said “if we haven’t called you then I love my Lexus. Had my car in for its first service. I called to see if my car was done. The girl on the phone said “if we haven’t called you then it isn’t done” Her tone was as if I was an idiot. I told her I dropped off that morning for oil change. She said hold on. Got back on phone and said it’s done....we left a message for you.(I did not get a message and again the tone was as if I was an idiot). So when I go to get my car...girl at concierge desk watches me walk up as she is drinking her bottled water...I literally stood as she finished her drink... and she says “last name” Not hi how can I help you? When I get my car it’s in a line with other cars for pick up. So I am stuck between two cars and the lady says “I’ll talk through it so you can pull out.” Really??? I am maneuvering my car out ? This is not Luxury service. I’ll be taking my car to valvoline going forward. They honestly treat me better. More

Tigre and Ashley are the best! Great customer service with a smile even when I’m late. Break down the repairs to basic knowledge while always keeping me updated with a status.ty Great customer service with a smile even when I’m late. Break down the repairs to basic knowledge while always keeping me updated with a status.ty More

My Lexus dealer experience I’m well pleased, way above my expectations as always has been since I’ve been doing business (purchase and maintenance) of my vehicle with your staff I’m well pleased, way above my expectations as always has been since I’ve been doing business (purchase and maintenance) of my vehicle with your staff. Everyone is very attentive and accommodating to my needs, especially if I need a loaner! The service advisor surpassed customer service. A+ V/r. Frank More