Lexus of Louisville

We live in Indiana, about 2 hours from the dealership; and found a vehicle online that we were interested in. We left our contact information, and shortly Eric Truong reached out to us. He was very help and found a vehicle online that we were interested in. We left our contact information, and shortly Eric Truong reached out to us. He was very helpful, and made it so easy to shop. We made arrangements for a FaceTime appt; he showed the new cars we saw online and listened to the things that were important to us. He mentioned new RX 350’s that were due to come in, and emailed me the information. Found the one I had been looking for, put a deposit down, picked it up this past Saturday. Eric made this whole process efficient, easy, enjoyable, and got the car we wanted! The next time we look for a car, Eric will be the person we reach out to! Thank you. More

I received Exceptional Customer Service from my Salesperson, Alex Gernett. He was absolutely amazing! Very professional. He made my purchase experience hassle free. He was prepared for me when I ar Salesperson, Alex Gernett. He was absolutely amazing! Very professional. He made my purchase experience hassle free. He was prepared for me when I arrived and handled everything efficiently. Jerry Moore was very professional as well More

Everything from the moment I arrived until I drove away in my car was perfect. Everyone was extremely kind and helpful. The best service experience I’ve ever had. in my car was perfect. Everyone was extremely kind and helpful. The best service experience I’ve ever had. More

Alex was courteous, professional, and knowledgeable. Made the experience positive. Our trade-in assessment was quick and the dealership was fair in it’s offer for our car. Made the experience positive. Our trade-in assessment was quick and the dealership was fair in it’s offer for our car. More

Salesman (William) and special attendant (forgot name but great) awesome reconfirming information any concerns and addressing everything to my satisfaction. Service department exceptional, timely, efficient, great) awesome reconfirming information any concerns and addressing everything to my satisfaction. Service department exceptional, timely, efficient, through, clean, and thoughtful of car condition. More

Recall repair and scheduled service performed. Received loaner vehicle for the day and repairs where completed by EOD. Service receptionist was extremely polite and courteous. loaner vehicle for the day and repairs where completed by EOD. Service receptionist was extremely polite and courteous. More

Was not vacuumed and cleaned.No vac for sure!Windows Was not vacuumed and cleaned. No vac for sure! Windows spotted I had car washed day before After your ? It was not dried... Water blotches!! Was not vacuumed and cleaned. No vac for sure! Windows spotted I had car washed day before After your ? It was not dried... Water blotches!! More

Never consistent service. Yesterday had to throw away all the plastic and wrapping used to protect my seats and had employees watch me while I did it. the plastic and wrapping used to protect my seats and had employees watch me while I did it. More

My sales representative Sarah was very professional and represented Lexus of Louisville very well. I normally dread the car buying experience but she made it pleasant.Actually everyone I came in contact wi represented Lexus of Louisville very well. I normally dread the car buying experience but she made it pleasant.Actually everyone I came in contact with their what is pleasant and professional More

Courteous, friendly, knowledgeable and professional staff. The process took longer than anticipated, but everyone we worked with seemed genuinely interested in exceeding our expectations. Would highly staff. The process took longer than anticipated, but everyone we worked with seemed genuinely interested in exceeding our expectations. Would highly recommend to anyone in the market for a vehicle. More