Lexus of Louisville

Lexus of Louisville is an unprofessional and disgusting dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/ dealership. We were trying to purchase this LX600 on 10/11/2022, they sent us the buyers order and I sent them the wire amount of $163,608.39 on 10/13/2022, they never tell me the car is demo and it has 3200 miles on it, on the buyer’s order and purchase agreement it all says 0 miles, we thought they are brand new car with less than 10 miles on it. Salesman just sent me the picture of the car exterior and interior and want me to figure out it has miles myself, I guess? However, it was Thursday, and they supposed to send me the contract the second day. The salesperson says they are busy going to send it out on Saturday, then pushed to Monday. On Monday, the finance manager Jerry called me and brings up something about I can't sell this car after I buys it, xxxxxxxxx like this, and tells me they were going to put a lien on the title for 6 months. They never mentioned anything about the lien before Monday. I called my credit union and decided to cancel the deal because it doesn't make sense to me. Salesperson said sorry and he says that was his fault that never tell me that they would put lien on the title. They wired me the money back on 10/20/2022 with $163,558.93 which short $50, I asked why, on 10/22/2022, I called the salesman again he starts to push everything on me and tell me the $50 is fees which is xxxxxxxx, I wired 163,608.93 and that is how much you should wire back, then he tells me that it is my responsibility that I didn't see the lien charge on the buyers order. I need someone give me a satisfying answer！ More

Cameron was helpful, knowledgeable and much above the normal service tech. Keeps me at the dealership normal service tech. Keeps me at the dealership More

Very easy and pleasant way to buy a new car. Adrian was very personable and helpful in an always stressful situation of dealing with car salesman. I recommend him and Lexus without any reservat Adrian was very personable and helpful in an always stressful situation of dealing with car salesman. I recommend him and Lexus without any reservations. More

Love it! Warm and welcoming and plenty of good treats for customers while they wait. And their workmanship is the best! Warm and welcoming and plenty of good treats for customers while they wait. And their workmanship is the best! More

I’m always pleased with working with the adviser , Hunter Hamilton with advice on preventive maintenance for my older vehicle. He is always cost conscious for my benefit ! I love I can have trust with t Hamilton with advice on preventive maintenance for my older vehicle. He is always cost conscious for my benefit ! I love I can have trust with the service of my car!!!! More

Outstanding. Took care of business quickly and throughout once problem was solved. Better than Clearwater Took care of business quickly and throughout once problem was solved. Better than Clearwater More

I was alarmed by a warning light on the dash of my Lexus LS460 while driving late in the afternoon. I called Lexus of Louisville service department & Cameron Rudd asked me some pertinent questions & told me LS460 while driving late in the afternoon. I called Lexus of Louisville service department & Cameron Rudd asked me some pertinent questions & told me that I could bring it in first thing in the morning. They performed a thorough check, determined the minor (thank goodness!) problem & sent me on my way in the time he had promised. Their waiting area is quite comfortable, so I didn’t mind sitting there, still able to write some notes, & answer some emails. And, I’m very grateful that they didn’t charge me an arm & a leg for their service, since I was clearly in a vulnerable position. More

Friendly courteous and knowledgeable. Very nice facility. Several vehicles to review and test drive choose from. Very nice facility. Several vehicles to review and test drive choose from. More

I was able to schedule a service appointment easily using the website. It was great to have my car serviced and use the shuttle the same day. the website. It was great to have my car serviced and use the shuttle the same day. More

I am always treated well. They are courteous and work is done in a timely manner. They are courteous and work is done in a timely manner. More