Lexus of Louisville

Prompt 40,000 mile service. Service Advisor was clear and gave careful review of inspection. Service Advisor was clear and gave careful review of inspection. More

We didn’t start well but we finished GREAT! I had gone in for service on my Certified Vehicle but because it wasn’t in the “computer” I was told it’s not legit and not honored. Rather than ca I had gone in for service on my Certified Vehicle but because it wasn’t in the “computer” I was told it’s not legit and not honored. Rather than call Lexus Covington and get it straight with them since I purchased it there - I was totally left to fend for myself. I did. I called Covington Lexus and straightened it out, gave the name of the employee there for verification but that still wasn’t good enough. My bill is $100. I insisted that they look back at the computer and confirm and ultimately it was finally addressed and proven Certified and my bill was waived. This was not a good first experience at Lexus Louisville. I basically felt like the service rep would rather consider me a liar rather than simply picking up the phone call and making a call to Covington Lexus as should’ve been done in the first place. More

They were very prompt in getting my car in for service. The service reps that I dealt with were very friendly The service reps that I dealt with were very friendly More

They were very professional an up front with lnfo on the car an gave me a car fax sales man was very nice car an gave me a car fax sales man was very nice More

Prompt service, quote accurate. Very nice waiting area. Very friendly staff. Would highly recommend for your service needs Very nice waiting area. Very friendly staff. Would highly recommend for your service needs More

Dealership provided their usual excellent service. Everything from ease of appointment, on time service, explanations and checkout were provided. John Dean is my service consultant, always great to wo Everything from ease of appointment, on time service, explanations and checkout were provided. John Dean is my service consultant, always great to work with. More

As usual, every human I encountered face-to-face or by phone call was timely, pleasant, and respectful. My RX350 is 11 years old and still runs like a dream. The loaner vehicle process was seamless. Tha phone call was timely, pleasant, and respectful. My RX350 is 11 years old and still runs like a dream. The loaner vehicle process was seamless. Thank you Lexus If Louisville. Job well done! More

Great to work with thanks did a great job l will always use this dealer use this dealer More

Our 4th Lexus. This is the best dealership we ‘ve been to. Will definitely buy our 5th Lexus here. This is the best dealership we ‘ve been to. Will definitely buy our 5th Lexus here. More

It was good service and happy to experience loaner car. Ever person at lexus of louisville is excellent Ever person at lexus of louisville is excellent More