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Lexus of Lakeway
Lakeway, TX
163 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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163 Reviews of Lexus of Lakeway
February 23, 2025
Alan. Service manager Outstanding! Please keep him on your staff! Very courteous Knowledgeable Helpful! Arnold in parts A great employee! Service manager Outstanding! Please keep him on your staff! Very courteous Knowledgeable Helpful! Arnold in parts A great employee! More
by Cici
Employees Worked With
Alan. And. Arnold
February 23, 2025
Lakeway Lexus is always a pleasure to work with. They are friendly, efficient and always keep you updated on the progress and service of your car. They are straight goes and allow the customer to m They are friendly, efficient and always keep you updated on the progress and service of your car. They are straight goes and allow the customer to make the final decision. More
by ritabgal
Employees Worked With
Christie Suarez
February 22, 2025
The young people who grown us when we bring the car are always very polite and accommodating. Bert, my service man always greets me and helps anyway he can. He is very efficient and knowledgeable. I appre always very polite and accommodating. Bert, my service man always greets me and helps anyway he can. He is very efficient and knowledgeable. I appreciate the cleanliness of the facility, the free car washes, the hospitality of coffee and newspapers. Thank you. More
by adelerward
Employees Worked With
Bert
February 20, 2025
Great service, I appreciate the overall inspection and recommendation on what has to be done soon and what items to keep an eye on for the future. Kristi does an awesome job on customer service. recommendation on what has to be done soon and what items to keep an eye on for the future. Kristi does an awesome job on customer service. More
by pgalbo
Employees Worked With
Kristi Suarez
February 15, 2025
Punctual, thorough and very professional. I especially appreciate Carl Renna who always takes the time to explain issues and costs. I just wish it wasn’t so far from my home. I especially appreciate Carl Renna who always takes the time to explain issues and costs. I just wish it wasn’t so far from my home. More
by Chet
Employees Worked With
Carl Renna
February 13, 2025
Always courteous and helpful. On time, so no waiting. My agent was assigned when I first bought my car, so always dealing with the same person who is very helpful. On time, so no waiting. My agent was assigned when I first bought my car, so always dealing with the same person who is very helpful. More
by ginhat
Employees Worked With
Allen Gillam
February 15, 2024
Purchased an LC500, Lexus’ flagship vehicle. Considered a C8 Corvette but I didn’t want a Cobalt level of service. I figured Lexus would have a nicer service experience, which is important to me Considered a C8 Corvette but I didn’t want a Cobalt level of service. I figured Lexus would have a nicer service experience, which is important to me and a strong consideration when selecting a car. I had an issue getting my rear windows of the convertible to go up two days before family was scheduled to arrive and I wanted them to enjoy the car. Only had the car 3 months. It’s 40 mi round trip to get there and the service agent turned me away! They were apparently backed up after Christmas. What’s the point of buying the flagship car if not going to get a flagship service? I drove away and stopped at a gas station. First time buying a car at this caliber but this didn’t feel right and I was regretting my purchase decision. I drove back from the gas station and Don helped me out. He tried to connect me with my original sales agent but she was unavailable. Don helped me out regardless and connected me with Kristi in service. She helped me out, had my issue fixed and I was on my way in no time. The first service agent didn’t even troubleshoot the basics, which was apparently all that was needed. I’m hoping it was just a bad employee and not a proper reflection of a typical service experience at this dealership. Time will tell. Going to Kristi from now on - she was great. Thankful to Don as well for being a solutions type of guy. Family got to enjoy the car with their grandson in the rear seat with windows up in cold weather. More
by mucks
Employees Worked With
Don, Kristi
