Lexus of Jacksonville

Disappointed…. can’t compare to the friendly, elegant Lexus of Hilton Head…..felt as though I was in a ford dealership….appt was not recorded, interaction with Paula can’t compare to the friendly, elegant Lexus of Hilton Head…..felt as though I was in a ford dealership….appt was not recorded, interaction with Paula and cashier so unfriendly, officious….food offerings the only positive point. Car barely cleaned, debris still on floor, windows cloudy, will not return. Lexus at one time meant luxury….friendliness, pride- fullness ….. what happened? More

Joshua Sereda was the first to meet me. He was so helpful. It made my day. I was a little nervous driving from Fernandina Beach to Jacksonville since I am 84 years old, but he made me feel He was so helpful. It made my day. I was a little nervous driving from Fernandina Beach to Jacksonville since I am 84 years old, but he made me feel so relaxed and was very, very helpful. Everything was wonderful through my whole visit. Everybody was eager to please me. More

I’ve never had a negative or subpar experience at Lexus of Jacksonville. I decided to return to Lexus family and the customer service did not disappoint. After being on the lot for no more than 2 minutes, of Jacksonville. I decided to return to Lexus family and the customer service did not disappoint. After being on the lot for no more than 2 minutes, I met Steve who was welcoming, friendly and inviting. Steve made me feel as if I was his only customer and was very patient with me. Steve’s knowledge and experience helped me decided on a vehicle. Top notch customer service. Steve is the definition of the Lexus experience. More

Jennifer is very nice lady , all these time we just talk on the phone . Today I finally got to meet her , very beautiful lady , nice most very knowledgeable in her field . Thanks you for all your help . on the phone . Today I finally got to meet her , very beautiful lady , nice most very knowledgeable in her field . Thanks you for all your help . More

Arrived prior to my appointment, Service Rep Larry came out right away! Only took a few minutes to write up the Service Order and took car in! Larry kept me informed showed me the Coffee/Breakfast break ro out right away! Only took a few minutes to write up the Service Order and took car in! Larry kept me informed showed me the Coffee/Breakfast break room . The thing that really impressed me was the Mechanic working on my car Cedric sent me a video with update on the status of my vehicle! This is phenomenal service! More

Friendly, efficient and thorough! Great delivery experience!! Matt, the Finance person and the person who explained the vehicle’s operation were all awesome! Best experience buying Great delivery experience!! Matt, the Finance person and the person who explained the vehicle’s operation were all awesome! Best experience buying a car ever!! More

Prompt excellent service. Everyone I encountered was immensely helpful and the service was great. Love the video evaluation by the service personnel I availed myself of the re Everyone I encountered was immensely helpful and the service was great. Love the video evaluation by the service personnel I availed myself of the rental car and the pick up service. Both were excellent. More

Shannon answered all my questions and made the process very easy. Great experience would utilize him again should I buy another car very easy. Great experience would utilize him again should I buy another car More

Jennifer assisted me in selecting my Lexus RX 350. She had excellent customer service skills. . She had excellent customer service skills. . More

Throughout my visit, the employees were friendly and courteous. My service consultant, Patricia Conrad, was extremely helpful and kept me informed throughout the time my vehicle was being serviced. Tha courteous. My service consultant, Patricia Conrad, was extremely helpful and kept me informed throughout the time my vehicle was being serviced. Thank you, Patricia! More