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Lexus of Jacksonville

Jacksonville, FL

4.8
725 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 725 reviews

December 07, 2023

I have another car. Had a punctured tire. Had to two the car to the Volvo dealership. It took them three days to get my car ready. That’s three days without my car. On More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
Dec 08, 2023 -

Lexus of Jacksonville responded

Dan, it's great to know that our team at Lexus of Jacksonville was able to provide you with such a convenient service. We always aim for excellence and we're glad we hit the mark! Thanks for sharing your experience!

December 04, 2023

Lexus of Jacksonville continues to provide outstanding service. Jennifer was most courteous and helpful. She kept us informed as our vehicle was serviced and she ensured the work was completed as reques More

by frankW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JENNIFER BECKER
Dec 04, 2023 -

Lexus of Jacksonville responded

We're delighted to know that Jennifer and our team at Lexus of Jacksonville provided you with outstanding service. We appreciate your feedback, and look forward to seeing you again for future services!

December 02, 2023

Lexus of Jacksonville has provided exceptional service for 2 vehicles for years now. Paula has been my service rep for both vehicles - my choice. She seems to be able to read my mind. And she keeps thin More

by lgunn5886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Clemmons
Dec 04, 2023 -

Lexus of Jacksonville responded

We're delighted to know that Paula and the rest of our team at Lexus of Jacksonville have been able to provide you with such exceptional service over the years. It's great hearing how satisfied you are with your car after maintenance, and we appreciate knowing that our attention to detail doesn't go unnoticed! Thank you for trusting us with your vehicles.

November 29, 2023

The dealership was clean and efficient. The staff were friendly and helpful. As always, a great experience. More

by jritch333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Peek and Bob (finance)
Nov 29, 2023 -

Lexus of Jacksonville responded

Thanks for the positive feedback! We're glad to know you had a great experience at Lexus of Jacksonville. We are here for you and any of your future needs!

November 27, 2023

Best car buying experience of my life. No high pressure, no lies, and everyone we encountered was friendly and helpful. James Whitten was ultimately the salesperson that assisted in the More

by JLo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob
Nov 27, 2023 -

Lexus of Jacksonville responded

It's fantastic to know that James and our team at Lexus of Jacksonville provided you with the best car-buying experience! We always aim for a pressure-free environment. Enjoy your new ride!

November 20, 2023

Great service, friendly and helpful staff. Shouldn’t force folk to write 15 words for review More

by ES350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Sandberg
Nov 20, 2023 -

Lexus of Jacksonville responded

Thank you for taking the time to leave Lexus of Jacksonville a five-star review! We greatly appreciate your support.

November 17, 2023

Paula Clemons is a superb service rep - smart, efficient and y trustworthy. Service is expedited and well coordinated. More

by billylewis618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 17, 2023 -

Lexus of Jacksonville responded

Billy, we're thrilled to know that Paula delivered such excellent service at Lexus of Jacksonville. We appreciate your kind words and look forward to helping you again in the future!

November 16, 2023

Outstanding service, as always! Friendly, courteous representatives. Kept informed the entire time, Finished on time. More

by sdbozin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Clemons
Nov 16, 2023 -

Lexus of Jacksonville responded

We're so glad to know you had an outstanding service experience at Lexus of Jacksonville! It's our goal to keep customers informed and finish on time. Thanks for the review!

November 12, 2023

They promised to send me a touch up paint for my car a month ago and of course it hasn’t showed up yet?? Gary Papp More

by Gary Papp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack
Dec 12, 2023 -

Lexus of Jacksonville responded

Gary, I'm sorry to learn about the delay with your touch-up paint. This is not indicative of our usual service standards, and we apologize for any inconvenience caused. My understanding is that we have shipped this out to you and you now have it. Sorry for the delay, let me know if you need anything else. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

November 07, 2023

Quick pleasant deal, Jeff had everything ready when I arrived, financial services was excellent and technical support perfect . I highly recommend the lexus dealer in Atlantic in Jax as it is a best! J More

by Annebela5
Recommend Dealer
Yes
Employees Worked With
Jeff Lovett, Jack Becker
Nov 07, 2023 -

Lexus of Jacksonville responded

Annebela, it's fantastic to know that Jeff and our team at Lexus of Jacksonville were able to provide you with a quick and pleasant experience. We appreciate your recommendation! Enjoy your new car!

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