Lexus of Jacksonville

Jomar Cabanawan is exceptional! He is professional, polite, has a great personality and is very dependable. When he tells me what needs to be done, he explains in detail what the problem is and how it polite, has a great personality and is very dependable. When he tells me what needs to be done, he explains in detail what the problem is and how it will be repaired. My cars are always returned in clean condition. John Lynch More

I have given the above ratings because my experience was very good. My car needed the 30,000 mile service and would take longer than a usual service. Michael took me to my home and brought me back to the d very good. My car needed the 30,000 mile service and would take longer than a usual service. Michael took me to my home and brought me back to the dealership when my car was finished. The car was clean and ready when I arrived. I was very happy with my experience. More

The rating above is based upon the following: 1. The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and aske The rating above is based upon the following: 1. Customer Service - As soon as I drove into the parking lot, I was warmly greeted by a valet and asked the purpose of my visit. He then escorted me to the associate's office before driving my car to another location. As an aside, we happened also to meet the Lexus Technology specialist Don Crutch in the parking lot who too greeted us warmly and who was quite engaging. (We weren't there for his service but his interaction with us contributed to our overall impression of the dealership.) Equally by happenstance, we saw our primary service consultant, Larry Berry, who (as always) was personable and friendly. 2. Sale associate - Mario Valdez was the consummate professional -- knowledgeable, prepared, warm, and personable. Both my husband and I thoroughly enjoyed the interaction with Mario and will request him to work with us in the future. While at the dealership, we were offered refreshments, including pizza. (We were there during the lunch hour.) 3. Car - Mario patiently demonstrated the car's vital features, being sure to ask if we had questions. We never got the impression that he was hurried or harried in any way. (By the way, every time I have spoken with Mario in the past, he has been extremely friendly and helpful.) He even worked with us to get the exact car that we wanted. Obviously, Lexus is a quality brand (this is my third Lexus) but what distinguishes this dealership from most others is its outstanding customer service and its service department that is timely, professional, and proficient in its work. More

We found Alvin a fine gentleman to work with and appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. appreciate his sense of humor and expertise. He was very helpful in telling us how to drive the old car until we could get a temporary tag. More

Everything was done as well as could be expected given the construction going on. I was taken to every place and everyone was nice and attentive the construction going on. I was taken to every place and everyone was nice and attentive More

Good service and good service representative. Always responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported severa responsive and easy to deal with. EXCEPT for the web site that never seems to work. Worked originally but stopped about a year ago. Reported several times to your IT techs but no response. More

Everyone in the Service Department was not only professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. professional but also friendly and helpful. I would recommend my service agent to anyone and also the whole dealership. More

Jomar is very knowledgable and provides excellent customer service. He attends to all my concerns and needs with my vehicle every visit. I feel that he is straight forward and honest with me and I customer service. He attends to all my concerns and needs with my vehicle every visit. I feel that he is straight forward and honest with me and I trust his recommendations on what is best for my car. I bring my car in for service at Lexus of JAX because of Jomar. He is definitely one of the dealership's true assets. More

Even under construction, they exceed your expectations with attention and service. One of the best things about owning a Lexus is the quality service. That, and knowing you wont have to deal with any unex with attention and service. One of the best things about owning a Lexus is the quality service. That, and knowing you wont have to deal with any unexpected repairs. More

The Lounge is awful . The slamming of all the doors around the lounge are very loud . I really don't mind waiting on service however this location has the worse lounge I have ever been in . around the lounge are very loud . I really don't mind waiting on service however this location has the worse lounge I have ever been in . More