Lexus of Jacksonville

The Lexus dealership was in the midst of transitioning to the newly renovated building when I was there to purchase my car (my 2nd Lexus from the same dealership). So there really wasn't much in the way of the newly renovated building when I was there to purchase my car (my 2nd Lexus from the same dealership). So there really wasn't much in the way of "luxury." But never the less, the entire staff never skipped a beat in providing nothing less than superior service. I wanted for nothing; be it a chair for my niece, directions to the restroom or a bottle of water. But what made the environment appear so pleasant is that I never had to seek anyone out for assistance. Everyone of any position was available to assist me, regardless of what they may have been in the middle of doing. Not one single person ever passed me by without acknowledging me. Don was extra attentive to my needs and concerns, just as he was the first time he and I worked together on my 1st Lexus. Chuck spent time having meaningful conversations with me when Don was in the middle of taking care of business. And Alex was as warm and kind as anyone could be. He took time to discuss the details of the contract to be sure things were tailored to my exact needs. I can't imagine ever shopping anywhere else nor driving anything other than what Lexus of Jacksonville has to offer. Please be sure to let everyone know how grateful I am and what an exceptional job they perform on a daily basis. More

My 2007 IS250 was in for 60,000 mile service. My overall experience was excellent. The entire service team was professional snd attentive. The remodeled service center is inviting & comfortable. Tony Yu experience was excellent. The entire service team was professional snd attentive. The remodeled service center is inviting & comfortable. Tony Yu kept me informed on service details. Kudos to him More

I have always purchased from Don, he does a great job. Bought 4 cars myself and sent 4 others to him. Lexus of Jax has great ownership and Management. Bought 4 cars myself and sent 4 others to him. Lexus of Jax has great ownership and Management. More

Mr. Rollins was professional in every way and tried diligently to meet our needs. He pursued the deal and continued to offer options in order to bring closure. He was friendly yet straightforward in diligently to meet our needs. He pursued the deal and continued to offer options in order to bring closure. He was friendly yet straightforward in responding to our requests and did everything he could to make our buying experience a happy one. We are pleased with our purchase and look forward to great service from our Lexus dealership. More

Great service, loaner car used, diagnosis given for several concerns with possible repair plan discussed. Will continue to use Lexus Jacksonville to service and repair my vehicles. several concerns with possible repair plan discussed. Will continue to use Lexus Jacksonville to service and repair my vehicles. More

First went in for a recall on my 2005 RX330 in December and while I was waiting I wanted to talk to someone about upgrading my vehicle and was referred to Michael Green. We weren't ready to buy yet, but h and while I was waiting I wanted to talk to someone about upgrading my vehicle and was referred to Michael Green. We weren't ready to buy yet, but he did stay in touch with us until we were ready to come back in January. We made an appointment on a Saturday, but didn't get there until around 4:00 PM....we had to wait for a refrigerator to be delivered. Anyway, we did purchase a car and Michael was very patient with me because originally I wanted the loaner car I had back in December, but was not available. He showed us other cars like the one I drove in December, but I wasn't satisfied. However, there was a 2013 RX 350 on display in the show room that he thought I would love and eventually I did. Everyone was waiting patiently, from the Manager, the Finance Manager and Michael to accommodate us that night and we didn't feel pressured into making a decision that night and ended up keeping them there until 9:00PM....way past closing time. But we didn't purchase the car and drove away with it that night. Michael even took all the stickers off for me that night. He is very accommodating, friendly and funny. Great job and love, love, my car....... More

I did not mind filling this form out but consider the requirement to do this part (25 words or more) as excessive. Since I need to get to 25 words I will say that the service was very professional and t requirement to do this part (25 words or more) as excessive. Since I need to get to 25 words I will say that the service was very professional and thorough. More

I gave 5 star reviews to Ron Poblacion because of his excellent customer service and also the quality of the work done on our Lexus. We travel over an hour just to get to this dealership from Palm Coast, excellent customer service and also the quality of the work done on our Lexus. We travel over an hour just to get to this dealership from Palm Coast, but it's worth the drive. Looking forward to coming back again and hopefully will be able to work with Ron again next time. More

The call center that took our original call to make the first appointment did not tell us that the part that we needed to be installed was not in stock. When we arrived at the dealership (about 45 miles f first appointment did not tell us that the part that we needed to be installed was not in stock. When we arrived at the dealership (about 45 miles from our home) to have the work done they could not do the work since the part was not in stock We rescheduled to have the work done a week later after the dealership had the part in stock. The dealership and Mike Needham did a great job at the rescheduled appointment. Your call center needs to do a better job making sure that the dealership can do the work before they make an appointment. Jay Heaton 912-673-6858 More

I went to Lexus in Jacksonville to buy a second 250sf. My experience the first time had been outstanding and I loved the car.. I had received a very fair price. I was treated very courteously. Routine My experience the first time had been outstanding and I loved the car.. I had received a very fair price. I was treated very courteously. Routine servicing at Lexus Jacksonville was excellent. Everyone then and now was very courteous, very knowledgeable. I am very impressed by the sales manager who made sure the price and trade-in were fair. It was not a shell game and no haggling. The salesperson Don Hakker was very knowledgeable, offered sound advice (when asked for), very courteous, and offered unlimited assistance in learning the new features on the2014. He even offered to have my garage door adjusted for the new car. Very impressive. More