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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
725 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 725 reviews

January 09, 2024

Professional and competent staff. I have purchased my last four vehicles from Davin Tillman and Paula Clemons has been my service advisor for about 10 years. Both are top notch! More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davin Tillman, Paula Clemons
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Jan 09, 2024 -

Lexus of Jacksonville responded

Jack, we're so glad to know that Davin and Paula have been consistently providing you with top-notch service at Lexus of Jacksonville. Thank you for your loyalty over the years, we look forward to our continued relationship!

January 09, 2024

They promise to wash your car after servicing. But, on two consecutive occasions, I received my car and it looked like a blind man washed it. Also, with valet service, why do the feel the need to More

by Velmcken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paula
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Jan 09, 2024 -

Lexus of Jacksonville responded

I'm sorry to read about your recent experiences with us. It's our goal to provide top-notch service, and it seems we've missed the mark for you in some areas during your visits. I appreciate you for bringing these issues to light as they help us improve our services for the future. If you'd like, please reach out to me so we can discuss this further and work towards a resolution that leaves you satisfied! Thank you, Khai Ferguson - Service Manager - (904) 721-5000

January 06, 2024

Great service every time I bring my vehicle in for service. Henry Bryant always provides great customer service! More

by gregshawn88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bryant
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Jan 08, 2024 -

Lexus of Jacksonville responded

Greg, it's great to know that Henry and our team at Lexus of Jacksonville consistently provide you with excellent service. We appreciate your feedback!

January 06, 2024

Sandra was great to work with. Very helpful and knowledgeable. Highly recommend Sandra and dealership. More

by Hollymw57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Howard
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Jan 08, 2024 -

Lexus of Jacksonville responded

We're delighted to know you had a great experience with Sandra at Lexus of Jacksonville! Thanks for recommending us and we look forward to serving you again in the future.

January 05, 2024

Lexus at Atlantic provides excellent service and my service manager Larry is always very professional and makes sure that the service provided for my vehicle is handled properly. I recommend this deal More

by Ms Bbolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Berry
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Jan 07, 2024 -

Lexus of Jacksonville responded

Ms Bbolt, we're so glad to know that Larry and our team at Lexus of Jacksonville have been able to provide you with excellent service. Thanks for your recommendation - it means a lot!

January 05, 2024

The process of purchasing a new Lexus went very smoothly and I would recommend this dealership for your next vehicle. More

by Lexus in Tennessee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Downey
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Jan 07, 2024 -

Lexus of Jacksonville responded

We're glad to know your car buying experience went smoothly at Lexus of Jacksonville! Thank you for recommending us, we appreciate it. Enjoy your new Lexus!

December 17, 2023

Always a comfortable wait for your vehicle, excellent amenities also. Paula did great, very professional. More

by Joel Embiid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula
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Dec 18, 2023 -

Lexus of Jacksonville responded

Joel, we're glad to know you had a comfortable wait and enjoyed our amenities at Lexus of Jacksonville. Thanks for your kind words about Paula!

December 14, 2023

Amazing experience. Service was top notch. I would definitely recommend to my friends and family. More

by ironryan1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
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Dec 14, 2023 -

Lexus of Jacksonville responded

Thanks for the recommendation, Ryan! We're glad you had an amazing service experience with our Lexus of Jacksonville team. Have a good day!

December 09, 2023

Henry was very professional and took care of everything needed for inspection of my vehicle. Service was Great and they kept me informed and out within an hour. Thank you More

by gwnhmltn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bryant 5star ( svc forgot to turn off maintenance light, but young man outside in pull thru lane was able to turn it off for me. I didn’t get his name, but he was Great 👍👍
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Dec 11, 2023 -

Lexus of Jacksonville responded

We're glad to know that Henry and our team at Lexus of Jacksonville provided you with excellent service! We appreciate your feedback, thank you for choosing us. Safe travels in your inspected vehicle!

December 09, 2023

Great dealer Steve Downey always assist with car and color inside and outside. Thanks Steve More

by Ramona.anderson1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Downy
Report | Print
Dec 11, 2023 -

Lexus of Jacksonville responded

Ramona, thank you for sharing your kind words about Steve and the team! We appreciate your business and we hope to see you again at Lexus of Jacksonville. Safe travels!

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