Lexus of Jacksonville

35000 mile service We were greater by the service staff in a very friendly manner. Jomar our service manager was very helpful as usual. Jomar contacted us with needs o We were greater by the service staff in a very friendly manner. Jomar our service manager was very helpful as usual. Jomar contacted us with needs of the car. Service was done in a short period of time and we picked up the car quickly and easily. More

As always, Brumos Lexus of Jacksonville provides excellent customer service. The product speaks for itself although the employees are what bring customers back to Brumos. excellent customer service. The product speaks for itself although the employees are what bring customers back to Brumos. More

Excellent experience. Both the service manager and the shuttle driver were professional and friendly. I was impressed by the timely service. The estimate was exact so ther Both the service manager and the shuttle driver were professional and friendly. I was impressed by the timely service. The estimate was exact so there were no surprises at the end!!! Nice More

My latest Lexus purchase My late husband and I have dealt with Keith Williams for quite a few years. Besides the fact that we love Lexus automobiles we have always been tota My late husband and I have dealt with Keith Williams for quite a few years. Besides the fact that we love Lexus automobiles we have always been totally impressed with Keith's professionalism, knowledge and fantastic service. Now that I am doing this on my own, Keith made the process absolutely wonderful for me. He took care of every aspect of my trade ins and sale, and I could not be more pleased, not only with my service but my new Lexus. To complete the entire process, Don, (the IT man) and Justin Elsich could not have been better. Extremely customer oriented. Truly, I felt pampered.!!!! More

I really was satisfied with the customer service and the service that was done on my Lexus. You were made to feel at home and the new waiting area was fantastic! I feel like a queen every time I come to t service that was done on my Lexus. You were made to feel at home and the new waiting area was fantastic! I feel like a queen every time I come to the dealership. More

Davin and David were simply great. There were very attentive, informative and very friendly. They are very proud of the Lexus brand. I would recommend Brumo Lexus, Davin and David to anyone. attentive, informative and very friendly. They are very proud of the Lexus brand. I would recommend Brumo Lexus, Davin and David to anyone. More

While taking my GX470 in for service I just happened to walk into the dealership and saw Davin in his office and asked questions regarding the new RX350 which I was interested in leasing and so it began . walk into the dealership and saw Davin in his office and asked questions regarding the new RX350 which I was interested in leasing and so it began . He was friendly, informative and very easy to work with . I have bought or leased 4 Lexus SUV's from your dealership and will continue coming back as the service is terrific whether in the service department or sales . Jomar is my service advisor and is great as well . So keep up the good work ! JAYNE PARKER More

Everything went very well. When my vehicle needs service while we are at our Florida home, we will surely return to you. Thank you for all you do! I gave you the ratings I did because you deserve service while we are at our Florida home, we will surely return to you. Thank you for all you do! I gave you the ratings I did because you deserve them. More

Larry Berry always takes the time to explain to me what repairs need to be done on my car and any other questions that I may have concerning the car. I have had all the service on my RX300 done at this de repairs need to be done on my car and any other questions that I may have concerning the car. I have had all the service on my RX300 done at this dealership. Larry has been my service rep since the begiining and he has well taken car of me and my car. The new facilities are very nice and it makes it much easier to pull the car in for service. More

An unscheduled visit to the serevice department, because of a sudden icon light, was handled in a very prompt and courteous manner. Though it was late aftrnoon, approx 4 pm, the service staff jumped on it i of a sudden icon light, was handled in a very prompt and courteous manner. Though it was late aftrnoon, approx 4 pm, the service staff jumped on it immediately with diligence and in reasonably short time advised it was due to an erroneous setting and they had run a series of tests to insure there was no further action required. There was no charge. That is what I call outstanding customer service! More