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Lexus of Jacksonville

Jacksonville, FL

4.8
726 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 726 reviews

July 29, 2014

Lexus Don did an excellent job in helping me purchase my new Lexus IS 250 F, I was very pleased with his work and would highly recommend him! More

by Joanmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald Richardson
May 18, 2017 -

Lexus of Jacksonville responded

I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

July 26, 2014

Excellent service Mike N was my service advisor. He's knowledgable and courteous, he made my service experience a very pleasant one. He's a real asset to Brumos Jax . More

by Ljubica Asbun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike N
May 18, 2017 -

Lexus of Jacksonville responded

Thank you! We will continue to provide this great service to you. It is our pleasure to continue to serve you as we are now part of the Fields Auto Group. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

July 25, 2014

Great Customer Service As usual, the service was performed in a timely and professional manner. Larry Berry, service advisor, provided outstanding customer service in his More

by DAustin5354
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berry
May 18, 2017 -

Lexus of Jacksonville responded

What a wonderful review, thank you. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

July 25, 2014

Excellent service focusing on satisfied customer experience! Alex was a pleasure to work with. He focused on my main concerns and delivered options appropriate to meet them. His patience and honesty went along More

by lorisimm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
May 18, 2017 -

Lexus of Jacksonville responded

We appreciate your feedback. Thanks for choosing Lexus of Jacksonville! Best Regards, Brian Zehren, General Manager.

July 19, 2014

My Awesome Experience Share My Awesome Experience Mr. Rich Gleeson was very professional. He was informative and explained all the features on my Lexus. Rich was frie More

by laura.cevera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Gleeson
May 18, 2017 -

Lexus of Jacksonville responded

Thanks for your wonderful rating. I’m certain our entire staff enjoyed catering to your needs as much as you enjoyed your visit. Take care! Kind Regards, Brian Zehren, General Manager.

July 11, 2014

Wonderful first service experience. I had a very positive first service experience. I did not have to wait when I got to the service dept to leave my Vehicle. Prior to returning, my ser More

by AnnGayle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
May 18, 2017 -

Lexus of Jacksonville responded

We appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Brian Zehren, General Manager.

July 01, 2014

Awesome service My service advisor was upfront with cost. He keep me informed of progress of the repair. The dealers willingness to provide a loaner car ensured my li More

by LAlleyne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kye ferguson
May 18, 2017 -

Lexus of Jacksonville responded

I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Lexus of Jacksonville. Fields Matters Because You Matter. Kind Regards, Brian Zehren, General Manager

June 28, 2014

Review Very professional. Explained all questions . Did not pressure myself or my wife. Enjoyed his company and would recommend Don to all my friends. Enjoyi More

by JMICHAEL256
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
May 18, 2017 -

Lexus of Jacksonville responded

We certainly appreciate your review. If there is any way we may better serve you in the future, please let me know. Sincerely, Brian Zehren, General Manager, Lexus of Jacksonville.

June 27, 2014

Service Experience I have used this Lexus dealer since 2003 when I purchased my 2001 RX300. I have generally had a good experience with my service rep. I have found some More

by Dahte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
May 18, 2017 -

Lexus of Jacksonville responded

Thanks for your feedback. We always strive to maintain only the highest level of service for our customers. If there is any way we may improve on your experience and earn a 5-star rating on your next visit, please feel free to let me know how we can help. You may reach me by phone at (904) 721-5000, or via email at bzehren@fieldsauto.com. Thanks for being a valued customer. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

June 26, 2014

Great job and great service as usual The gentleman who signed me in and out and discussed what my car needed was right on top of things, courteous and thoughtful. As he didn't have a card More

by ceceliak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike possibly. He didn't have a card.
May 18, 2017 -

Lexus of Jacksonville responded

Thank you for your first-class rating of Lexus of Jacksonville! It’s our delight to serve your automotive needs. Sincerely, Brian Zehren, General Manager.

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