Lexus of Jacksonville

Service issues that were carry-overs from puchase of vehicle Had two issues outstanding from the purchase of my car. Couldn't be more pleased with Mike Needham's handling of them. He had to coordinate with my Had two issues outstanding from the purchase of my car. Couldn't be more pleased with Mike Needham's handling of them. He had to coordinate with my sales rep and sales manager and handled both issues to my complete satisfaction. He is the epitome of "customer service". More

A Perfect 10 We were very impressed with Shannon Peek from initial contact through delivery of our new RX-350. Friendly, professional and informative, Shannon is We were very impressed with Shannon Peek from initial contact through delivery of our new RX-350. Friendly, professional and informative, Shannon is the quintessential Sales Associate. His patience in explaining features of the car speaks volumes for those of us slowly entering the 21st century. We are loyal Lexus customers primarily due to style and quality of the product as well as professionalism of Brumos Lexus and team players such as Shannon. More

Service Larry Berry is the most exceptional person at any dealership I have ever dealt with. He is such an asset to your company. He is the reason I bought Larry Berry is the most exceptional person at any dealership I have ever dealt with. He is such an asset to your company. He is the reason I bought another Lexus and can't imagine dealing with anyone else. You should give him a new Lexus for all his wonderful service. He goes above and beyond. More

Catching up on two recalls Our vehicle had 2 recall notices outstanding on it so we decided to get them taken care of. Our Service Rep. Mike, advised us the work would take abo Our vehicle had 2 recall notices outstanding on it so we decided to get them taken care of. Our Service Rep. Mike, advised us the work would take about 4 1/2 hours so we would have a loaner vehicle to use while our work was being completed. Whenwe arrived the checkin process was quick and efficient and Mike had us out the door in short order. We did our shopping and had lunch and were pleasantly surprised to get a call from Mike telling us our car would be ready ahead of schedule. Dealership outside emplyees greated us back and transferred our packages to our car. We were pleasantly surprised to find our car had been given a first class wash job and topped off with gas!!! It doesn't get any better. More

Great service! My service needs were met exceptionally well. My service advisor, Larry Berry, was very professional, supportive, and attentive to my needs. He is tru My service needs were met exceptionally well. My service advisor, Larry Berry, was very professional, supportive, and attentive to my needs. He is truly an asset to your company! More

New Car Shopping on line and in person My first interaction with dealers as I began my shopping experience was via email... Lexus Sales Consultant Leonard Morelli responded in a timely man My first interaction with dealers as I began my shopping experience was via email... Lexus Sales Consultant Leonard Morelli responded in a timely manner with an actual email response. Other dealers basically only respond with canned emails... and never answer direct questions... I appreciated the open interaction with Leonard. He made my decision to make the purchase easy, and we completed the agreement to make the purchase in one hour. More

Excellent professional service for your Lexus Customer satisfaction is foremost at Brumo's Lexus of Jacksonville. Larry Barry, service consultant, goes over and above to make sure the customer is Customer satisfaction is foremost at Brumo's Lexus of Jacksonville. Larry Barry, service consultant, goes over and above to make sure the customer is satisfied. The quality and price is what you would expect from a Lexus dealership. Attention to detail is not stated but clearly a practice. More

Great 1st service on my new GX 460 It was easy to make the appointment and they took my car right in. The Customer lounge is very nice, although it was very cold that day inside, as wel It was easy to make the appointment and they took my car right in. The Customer lounge is very nice, although it was very cold that day inside, as well as outside. My Service manager, Mike Needham is the BEST! He has such a great positive attitude and is so helpful and explains everything easily. More

Service Mike in Service was extremely helpful and knowlegeable when I asked questions about ES 350 and IS makes. Very pleased with Lexus dealership and the q Mike in Service was extremely helpful and knowlegeable when I asked questions about ES 350 and IS makes. Very pleased with Lexus dealership and the quality customer service I received. More

Service review Great experience. 5,000 mile service on a leased Lexus. Made the appointment the day before. They were ready when I got there, communicated well, p Great experience. 5,000 mile service on a leased Lexus. Made the appointment the day before. They were ready when I got there, communicated well, performed service promptly. Very courteous and professional--couldn't have gone better! More