Lexus of Jacksonville

Shannon Peek I am in my six Lexus now and I must say that Shannon would get a solid 10 rating from me on a scale of 1-10. He was a Professional in any manner one I am in my six Lexus now and I must say that Shannon would get a solid 10 rating from me on a scale of 1-10. He was a Professional in any manner one would Desire Jerry Ursrey More

Queen for One hour and forty five minutes. After being fully informed of my service by Christian who was all knowledgeable about my recalls and my GS, I was escorted to a clean and welcoming wa After being fully informed of my service by Christian who was all knowledgeable about my recalls and my GS, I was escorted to a clean and welcoming waiting area where I found coffee and other goodies, magazines and large screen tv. To my surprise, my vehicle was ready in sixty minutes, and the technician found $5 under my seat and it was returned with a note from Jennifer! I couldn't believe the honesty!!! I look forward to returning to Brumos soon!!! I would recommend the TV have a remote control because the programming kept repeating the same programs. More

Maintenance at Lexus Mark Clark is the best service manager I have ever experienced. Very professional, knowledgeable and people-oriented! Jomar handled my visit with pro Mark Clark is the best service manager I have ever experienced. Very professional, knowledgeable and people-oriented! Jomar handled my visit with professionalism and courtesy. No worries with this team! More

Excellent Fast, easy and courteous. The Lexus of Jacksonville team knows how to keep customers coming back. Their friendliness, efficiency, and ability to put t Fast, easy and courteous. The Lexus of Jacksonville team knows how to keep customers coming back. Their friendliness, efficiency, and ability to put together a great deal guarantees I'll be back. More

New Lexus I was extremely lucky to have been given Rich on the telephone when I called about a lease, since I have never leased a car before. He walked me thro I was extremely lucky to have been given Rich on the telephone when I called about a lease, since I have never leased a car before. He walked me through the whole process, including how my trade-in would be handled. He was very professional, and totally understanding of my tearful episode because this was my first time buying a car without my late husband. I will definitely recommend Rich very highly, and have already done so. More

One of the Coolest Experiences Thank you Lexus! I did not expect to buy a car on the day that i did, but luckily i walked over to Brumos Lexus. I was approached by what seemed to be Thank you Lexus! I did not expect to buy a car on the day that i did, but luckily i walked over to Brumos Lexus. I was approached by what seemed to be a pretty young guy named Alex. Right away I felt the vibe that he wasn't just trying to sell me a car like most normal car salesmen but instead he wanted to know about me personally and what drove me to look at a newer car. Never once did i feel like i was doing a deal with just your average salesmen so i took the time to rate the Brumos Lexus location and the services of Alex a 5 because buying a new car there was such a smooth process and it will be an experience ill never forget. Thanks!! More

Awesome experience! Alex helped me out tremendously with the first purchase I've ever made on my own car! He was so friendly, outgoing, and genuine the moment I walked in Alex helped me out tremendously with the first purchase I've ever made on my own car! He was so friendly, outgoing, and genuine the moment I walked in and really showed true quality customer service my entire time at the dealership...which was basically the whole afternoon...He went above and beyond to make sure that all of my requirements were met and that I was able to purchase my dream car! Thanks so much Alex!!!!! Highly reccomend Alex to anyone who wants to have the best experience in purchasing any vehicle!!!! More

Outstanding Service I was recently at Brumos Lexus for service because I had just caught a screw in one of my tires. Since I could still drive the car I immediate went in I was recently at Brumos Lexus for service because I had just caught a screw in one of my tires. Since I could still drive the car I immediate went in and without an appointment. The tire was unrepairable but since the tire was under warranty Tony Yu immediately offered to replace it and get me on my way. I was in and out in far less time than I thought it would take. Tony was extremely courteous during the entire process. Great job! Thank you. More

Unscheduled Service Although I did not have an appointment when I brought my car in, I was still able to have the oil changed and new battery installed within the same ti Although I did not have an appointment when I brought my car in, I was still able to have the oil changed and new battery installed within the same time frame as if I brought my vehicle in with an appointed time. I enjoyed the friendly atmosphere and the efficiency of the representative, Mr. Tynan, that I dealt with. I also enjoyed the newly renovated and customer friendly waiting area as well. More

Buying a Car at Brumos Lexus of Jacksonville! While having a new car is exciting and fun, buying one can be anything but that. I have now owned two Lexus LS cars. After my first LS was totaled; an While having a new car is exciting and fun, buying one can be anything but that. I have now owned two Lexus LS cars. After my first LS was totaled; and my husband Bill and I were able to get out of that car without a scratch, we vowed to have a Lexus from that point on. Chemistry has to be right for any sale to happen. When we went into the dealership to find another LS Certified pre-owned car, after the accident, something wasn't happening to give either of us that chemistry. Then Davin Tillman, was asked to step in and without a doubt, there was chemistry. A quiet, soft spoken, man, we soon realized that Davin had the patience to listened to our story about the accident and understood why it was important for us to find another LS. The "right" LS. He helped us to do that. Fast forward many years, when it was time to get another car, Bill said, I'm calling Davin. Davin had left such a good impression, that years later, we had not forgotten him! How had Davin managed to leave that good impression? Easy, to answer. His patience to simply listen, while we sorted out the pro's and con's of buying the car we wanted; and his ability to give us the information we needed to make the best decision we could. That's a salesman's art - not to get nervous when your customer does!! Knowing that you have already made the sale, it's just a matter of which one and how. I found the car I wanted easily. I love the ES sedan I found. Then I went to work on convincing Bill that he too was long over due for a trade in. He started looking at a pre-owned RX. Davin had mentioned early on, that we could always think about leasing a car. Bill found the one he wanted, Davin started to draw up the paper work, and as Bill was thinking, he started asking about the lease program. Then more patience on Davin's part, as the decision to look at a totally different car was made and the numbers redone, and all the while with a smile. By now we had been at the dealership a couple of hours! Yes, it was a pleasure to come back to Brumos Lexus and find Davin Tillman still there, so knowledgeable about his products, and more than willing to ride out our objections until the sale was made. The chemistry was so good not only did we buy one car, we bought two! Thank YOU Davin, for making our experience even better this time around!! Thank you Lexus for having and keeping such a wonderful sales person. I also want to mention, David Elaty, the Financial Service Manager that did our paperwork. Thank you for making that process so easy to do, David!! All in all, it was a most pleasant experience! More