Lexus of Jacksonville

ES300F Norm was great to work with. I received multiple quotes from different dealers and Brumos gave me a solid deal. Norm and his team were honest, fair, Norm was great to work with. I received multiple quotes from different dealers and Brumos gave me a solid deal. Norm and his team were honest, fair, accurate, and attentive. It was a pleasant surprise to be treated like a client and not a prospect. More

Daniel Karolewicz was Great! This was the 2nd vehicle I purchased with your group! Dan was a pleasure to work with every step of the way. Thank you for the great experience. Jo This was the 2nd vehicle I purchased with your group! Dan was a pleasure to work with every step of the way. Thank you for the great experience. John Ryan More

Great Service. Thank you Chris I called from Saint Augustine, Chris Parent was the most professional Service Consultant I have ever had. I have had 5 Lexus. I was given a loner car I called from Saint Augustine, Chris Parent was the most professional Service Consultant I have ever had. I have had 5 Lexus. I was given a loner car and mine was fixed fast. He went above and beyond for this new customer. Thank you I will be back... More

Fast, Freindly, Fantastic Service Took my car in for a scheduled service. Had a fantastic experienced from the moment I pulled in. I was attended too immediately, checked -in and escor Took my car in for a scheduled service. Had a fantastic experienced from the moment I pulled in. I was attended too immediately, checked -in and escorted to an available service representative who was very helpful and friendly. By the time everything was set up for the service my loaner vehicle had already pulled up curbside. Service was done within the given time frame and picking up my vehicle was as easy as dropping it off. Great dealership, has a lovely waiting area with various amenities ( beverages, snacks, pc's, tv's, etc). Look forward to my next service. More

September 16, 2014 10,000 mls complimentary service First, I was greeted immediately upon arrival. Larry explained what service will be done and how long will it take. Then I was directed to the waiting First, I was greeted immediately upon arrival. Larry explained what service will be done and how long will it take. Then I was directed to the waiting area where we (my spouse and I) had a cup of coffee and delicious and fresh pastries. At the time I was promised the car was ready. Thank you for a great service. More

Scotty Fjelstad Sept 16 visit I had purchased a new Lexus LS460 in November 2011 from Don Hakker at this dealership who has done an outstanding job and was nice to pay me a visit y I had purchased a new Lexus LS460 in November 2011 from Don Hakker at this dealership who has done an outstanding job and was nice to pay me a visit yesterday in the customer waiting area talking about new products and Lexus developments. Previously, I've worked with Jomar in the service dept (left dealership) who literally has given me "Lexus type" of service with promptness, loaner cars, having car washed, etc... Jomar and Don have strong "customer focus" and that keeps people like me coming back. Tom Stevens was my new service write and did a very good job. Great, great service moving forward will make me buy more Lexus cars. More

Alex Haynes Best Salesman I have EVER experienced. I have purchased numerous vehicles in my Naval career including my (now) 12th Toyota product and third Lexus RX 300 Series. Alex Haynes greeted us clo I have purchased numerous vehicles in my Naval career including my (now) 12th Toyota product and third Lexus RX 300 Series. Alex Haynes greeted us close to closing time and wowed us from the start. My wife and I have both been Toyota Salespeople (Lakeside Toyota, New Orleans and Keith Pearson Toyota, Jacksonville). Our experience with Brumos Lexus of Jacksonville, specifically Alex Haynes and Johann (sales manager) was nothing short of exceptional. Alex was a breath of fresh air - sharp, extremely friendly and courteous and understood our situation clearly and immediately. He did not waste time pitching us as he knew we were already sold on Lexus products. He simply went at the challenge and came up with a solution that fit our budget and needs. Our experience with Alex Haynes was the BEST I HAVE EVER EXPERIENCED AT ANY DEALERSHIP ON ALL THREE COASTS. David Cuttino CDR, USN(ret.) More

10,000 mile service These guys always get an A from my family. My checkup could not have been any easier but that's what we expect as my ES350 is the 5th car we have f These guys always get an A from my family. My checkup could not have been any easier but that's what we expect as my ES350 is the 5th car we have from this dealer, 7th Lexus overall. Christian, our new service rep was a pleasure to work with and very knowledgeable. When I explained the hicups I had (three) in making my appointment he gave me his cell number and told me to call him directly in the future to bypass the outsourced scheduling company they use. The car wash is always free so one should not complain but it was not well done. More

Alex was great Easy to work with, and willing to help the buyer. Alex has a bright future in the business. Customer service was outstanding. I would recommend this a Easy to work with, and willing to help the buyer. Alex has a bright future in the business. Customer service was outstanding. I would recommend this associate. More

Another excellent experience Lexus of Jacksonville continues to set the standard for which all dealerships should be measured. Friendly staff, great products, and fair pricing wil Lexus of Jacksonville continues to set the standard for which all dealerships should be measured. Friendly staff, great products, and fair pricing will always be a winning combination. More