Lexus of Jacksonville

Catching up on two recalls Our vehicle had 2 recall notices outstanding on it so we decided to get them taken care of. Our Service Rep. Mike, advised us the work would take abo Our vehicle had 2 recall notices outstanding on it so we decided to get them taken care of. Our Service Rep. Mike, advised us the work would take about 4 1/2 hours so we would have a loaner vehicle to use while our work was being completed. Whenwe arrived the checkin process was quick and efficient and Mike had us out the door in short order. We did our shopping and had lunch and were pleasantly surprised to get a call from Mike telling us our car would be ready ahead of schedule. Dealership outside emplyees greated us back and transferred our packages to our car. We were pleasantly surprised to find our car had been given a first class wash job and topped off with gas!!! It doesn't get any better. More

Great service! My service needs were met exceptionally well. My service advisor, Larry Berry, was very professional, supportive, and attentive to my needs. He is tru My service needs were met exceptionally well. My service advisor, Larry Berry, was very professional, supportive, and attentive to my needs. He is truly an asset to your company! More

New Car Shopping on line and in person My first interaction with dealers as I began my shopping experience was via email... Lexus Sales Consultant Leonard Morelli responded in a timely man My first interaction with dealers as I began my shopping experience was via email... Lexus Sales Consultant Leonard Morelli responded in a timely manner with an actual email response. Other dealers basically only respond with canned emails... and never answer direct questions... I appreciated the open interaction with Leonard. He made my decision to make the purchase easy, and we completed the agreement to make the purchase in one hour. More

Excellent professional service for your Lexus Customer satisfaction is foremost at Brumo's Lexus of Jacksonville. Larry Barry, service consultant, goes over and above to make sure the customer is Customer satisfaction is foremost at Brumo's Lexus of Jacksonville. Larry Barry, service consultant, goes over and above to make sure the customer is satisfied. The quality and price is what you would expect from a Lexus dealership. Attention to detail is not stated but clearly a practice. More

Great 1st service on my new GX 460 It was easy to make the appointment and they took my car right in. The Customer lounge is very nice, although it was very cold that day inside, as wel It was easy to make the appointment and they took my car right in. The Customer lounge is very nice, although it was very cold that day inside, as well as outside. My Service manager, Mike Needham is the BEST! He has such a great positive attitude and is so helpful and explains everything easily. More

Service Mike in Service was extremely helpful and knowlegeable when I asked questions about ES 350 and IS makes. Very pleased with Lexus dealership and the q Mike in Service was extremely helpful and knowlegeable when I asked questions about ES 350 and IS makes. Very pleased with Lexus dealership and the quality customer service I received. More

Service review Great experience. 5,000 mile service on a leased Lexus. Made the appointment the day before. They were ready when I got there, communicated well, p Great experience. 5,000 mile service on a leased Lexus. Made the appointment the day before. They were ready when I got there, communicated well, performed service promptly. Very courteous and professional--couldn't have gone better! More

Best Car Buying Experience I've ever had It was very easy to buy a car here. No pressure but lots of appropriate help. Shannon Peek was a great help and has followed up after the sale. It was very easy to buy a car here. No pressure but lots of appropriate help. Shannon Peek was a great help and has followed up after the sale. More

10000 mile service I was satisfied with service. The service was completed in the time we were given. Thank you for a pleasurable experience. Mr. Needham was very profes I was satisfied with service. The service was completed in the time we were given. Thank you for a pleasurable experience. Mr. Needham was very professional and experienced. More

service review From the time you drive into LeXus Service thru check out is an enjoyable experience My service advisor was Christian Parenio who wss efficient; plea From the time you drive into LeXus Service thru check out is an enjoyable experience My service advisor was Christian Parenio who wss efficient; pleasant, professional I elected to wait out the service Waiting area was comfortable with lots of amenities (water ,coffee etc) The wait was only 1 1/2 hrs My car was delivered bk to me washed and thei interior was spotless! They do a good job at Brumos More