Lexus of Jacksonville

Excellent Experience. Shannon made it easy! Shannon made the entire process easy and fun!!! His customer service is great and his follow through is excellent. I have already referred him to 2 of Shannon made the entire process easy and fun!!! His customer service is great and his follow through is excellent. I have already referred him to 2 of my friends!! More

it was great to get a nx it was such an easy process trading my Is for a nx.The wait was nothing and i had my car in no time p flat.great car,love it it was such an easy process trading my Is for a nx.The wait was nothing and i had my car in no time p flat.great car,love it More

Very Satisfied Our salesman, Norm, was very knowledgable about the Lexus and very courteous. He helped us negotiate a price and we were able to get the car we wanted Our salesman, Norm, was very knowledgable about the Lexus and very courteous. He helped us negotiate a price and we were able to get the car we wanted. More

Why I would recommend Brumos Lexus of Jacksonville The ease of making an appt. When I drove up to drop off the car, the young man who greeted me made sure I was quickly processed and comfortable. My The ease of making an appt. When I drove up to drop off the car, the young man who greeted me made sure I was quickly processed and comfortable. My service rep, Mike Needham, listened and treated me as a special customer. I trust him to take excellent care of my car. I request him whenever I use the service dept. More

Exceptional service Mike, my service advisor, went the extra mile to make sure that our experience was great. Initially I was told that I couldn't bring my car in for a Mike, my service advisor, went the extra mile to make sure that our experience was great. Initially I was told that I couldn't bring my car in for a week, but Mike made it happen within 14 hours. More

great The service rep was very helpful in every way. He provided all the information I needed and answered all my questions in a very knowledgeable way! The service rep was very helpful in every way. He provided all the information I needed and answered all my questions in a very knowledgeable way! More

Beautiful car, Great service We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my car off on a Sat for the 70,000 service. Thank you Mike for your professional care, honoring my coupon, providing a loaner and most importantly returning my car running like new! More

TIre problem I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerne I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerned driving home about the alarm showing persistent low tire pressure. I called Lexus/Jacksonville and got an extremely unhelpful person. I wanted to bring my car in the next morning and she said there were no appointments available for A WEEK! I told her the number 1 reason I have driven over SEVEN Lexuses in my life is the service provided by Lexus; and I did not consider this to be up to the mark. I finally asked to talk with a service technician and after being cut-off at least twice I finally reached someone who told me to just bring it in the next day. So....the service department gets an A+ but the individuals handling the calls get poor marks. More

It's all about service Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappoin Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappointed. Great experience! More

Service & Detail Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she to Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she told me there was currently a Summer special at what I thought was a reasonable cost. More