Lexus of Jacksonville

Why I would recommend Brumos Lexus of Jacksonville The ease of making an appt. When I drove up to drop off the car, the young man who greeted me made sure I was quickly processed and comfortable. My The ease of making an appt. When I drove up to drop off the car, the young man who greeted me made sure I was quickly processed and comfortable. My service rep, Mike Needham, listened and treated me as a special customer. I trust him to take excellent care of my car. I request him whenever I use the service dept. More

Exceptional service Mike, my service advisor, went the extra mile to make sure that our experience was great. Initially I was told that I couldn't bring my car in for a Mike, my service advisor, went the extra mile to make sure that our experience was great. Initially I was told that I couldn't bring my car in for a week, but Mike made it happen within 14 hours. More

great The service rep was very helpful in every way. He provided all the information I needed and answered all my questions in a very knowledgeable way! The service rep was very helpful in every way. He provided all the information I needed and answered all my questions in a very knowledgeable way! More

Beautiful car, Great service We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my We bought our Lexus RX based on experience owning another Lexus, reliability of the car and dealership. Mike Nedham made it easy for me to drop my car off on a Sat for the 70,000 service. Thank you Mike for your professional care, honoring my coupon, providing a loaner and most importantly returning my car running like new! More

TIre problem I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerne I was in south Florida when I picked up a nail in my tire, causing decreased pressure. I had a service station put the spare on, but was very concerned driving home about the alarm showing persistent low tire pressure. I called Lexus/Jacksonville and got an extremely unhelpful person. I wanted to bring my car in the next morning and she said there were no appointments available for A WEEK! I told her the number 1 reason I have driven over SEVEN Lexuses in my life is the service provided by Lexus; and I did not consider this to be up to the mark. I finally asked to talk with a service technician and after being cut-off at least twice I finally reached someone who told me to just bring it in the next day. So....the service department gets an A+ but the individuals handling the calls get poor marks. More

It's all about service Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappoin Service personnel are always prompt, considerate of my situation in terms of time schedule, and the service work is outstanding. I am never disappointed. Great experience! More

Service & Detail Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she to Jennifer Merritt was especially helpful in explaining the various service options at the 40,000 mile servicing. When I inquired about detailing she told me there was currently a Summer special at what I thought was a reasonable cost. More

Great experience from beginning to end Had a great experience from the time I entered the dealership until I drove out in my new Lexus. The salesman, Shannon, was a top notch professional., Had a great experience from the time I entered the dealership until I drove out in my new Lexus. The salesman, Shannon, was a top notch professional., Would recommend him to anyone looking for a new Lexus. More

Great experience! Worked hard to figure out what was going on with my vehicle!! When they couldn't find out initially, they researched and found a solution that they t Worked hard to figure out what was going on with my vehicle!! When they couldn't find out initially, they researched and found a solution that they think will work! More

Ultimate Service Experience I am treated like a queen whenever I take my Lexus in for service. Brumos's staff consistently exceeds my expectation by getting me in quickly, advisi I am treated like a queen whenever I take my Lexus in for service. Brumos's staff consistently exceeds my expectation by getting me in quickly, advising me of any issues they uncover, and getting me out quickly at a fair price. As for my 2008 Lexus RX350 - excluding normal wear and tear maintenance to replace brakes and tires, I have spent only $1,000 in seven years for repairs. More