Lexus of Jacksonville

First Class Experience The off campus, remote appointment process is a bummer…but once you get past that frustrating experience, everything is perfect. I would give my servi The off campus, remote appointment process is a bummer…but once you get past that frustrating experience, everything is perfect. I would give my service advisor, Khali Ferguson , an A+ for his professionalism and congeniality. The wait was very pleasant… coffee, fruit , snacks, large screen TV…. all in a very attractive setting. The new pay, check out procedure ,handled by the service advisor, is very convenient. I also was given a couple of updates while the servicing was in process. Then I was delivered an immaculately cleaned car. All and all, a very pleasant and worthwhile two hours. Thank you. Dick Weaver More

Very friendly and professional Your service was excellent. The only thing I would change is to have seating for people under 5'5". There were a few of us there, and when your fee Your service was excellent. The only thing I would change is to have seating for people under 5'5". There were a few of us there, and when your feet don't touch the floor, it is uncomfortable. More

Great service In and out quickly. The staff treated me like I was the only customer in the shop that day.Khai isvery professional and is easy to, work with. In and out quickly. The staff treated me like I was the only customer in the shop that day.Khai isvery professional and is easy to, work with. More

Lexus recall A gentleman from your dealership brought a car over to Tallahassee and drove ours back for the recall fix. He arrive when he said he would and was ve A gentleman from your dealership brought a car over to Tallahassee and drove ours back for the recall fix. He arrive when he said he would and was very courteous. More

If I wanted CarMax, I would have gone to CarMax As a 3-time buyer from this particular dealership, I thought I might buy again from here - boy, was I wrong. After days of negotiating back and forth As a 3-time buyer from this particular dealership, I thought I might buy again from here - boy, was I wrong. After days of negotiating back and forth on a Certified Pre-Owned with no movement at all from the dealership, they finally disclosed that they use a "here's the price - take it or leave it" pricing model so untransparent that it was mind-boggling - this is the CarMax pricing model at it's finest. They wasted my time and theirs and they have also lost a customer . . . forever. When I reached out to discuss this with mgmt, I received the standard salesy xx which did nothing but frustrate me further. Needless to say, I'm done buying anything from this dealership - I will find a Lexus dealership that deals fairly and negotiates to a mutually beneficial end. More

Great service as always Good Work, Had re-work on keys but other than that great! checked AC and all is well after vacuum keys working correctly too. Larry always takes care Good Work, Had re-work on keys but other than that great! checked AC and all is well after vacuum keys working correctly too. Larry always takes care of us. More

Easy and Comfortable From the initial contact regarding a new lease, Len Morelli and Mike Needham (Who referred Len) were friendly; courteous; respectful; and accommodati From the initial contact regarding a new lease, Len Morelli and Mike Needham (Who referred Len) were friendly; courteous; respectful; and accommodating. I will definitely continue to lease from Brumos Lexus.! More

Great Dealership for Sales/Service We had an excellent experience when trading in our old Lexus and buying a new one. Brent Harris is a wonderful salesperson. He is very knowledgeable We had an excellent experience when trading in our old Lexus and buying a new one. Brent Harris is a wonderful salesperson. He is very knowledgeable about Lexus and kept looking until we got the exact vehicle we wanted. We highly recommend Brent! We also can't say enough about Larry Berry, our Service Advisor. He is excellent and always goes above and beyond. More

Service was 5 star plus Christian Parenio the service consultant was as good as you can get. He should train other car dealerships how to perform customer service. Complete Christian Parenio the service consultant was as good as you can get. He should train other car dealerships how to perform customer service. Completely professional, respectful, and efficient. As long as he works at Brumos...I will continue to make the trip to Jacksonville to service my car! Just OUTSTANDING! More

GREAT SERVICE It was my first time to your dealership. Moved to Jacksonville from Hawaii. Was VERY pleased to learn that the Lexus Ownership Experience would con It was my first time to your dealership. Moved to Jacksonville from Hawaii. Was VERY pleased to learn that the Lexus Ownership Experience would continue here in Florida. Larry Berry (My Service Advisor) was Excellent. Loaner car was appreciated. GREAT Experience More