Lexus of Jacksonville

Marilyn K. James - Lexus NX 200t Lease Purchase Terry displayed confident, professionalism, patience and it was a pleasure working with him. He asked and answered all of the essential questions i Terry displayed confident, professionalism, patience and it was a pleasure working with him. He asked and answered all of the essential questions in order to get this purchase finalized. Most importantly, he worked with me to ensure my financial requests were met. Upon driving onto the Brumos Lexus of Jacksonville lot, I spotted the NX 200t SUV of dreams but I noticed that the interior color was too light. Terry made arrangements to have the SUV with my desired interior color delivered. In the meantime he arranged for me to drive a loaner Lexus until my SUV was delivered all the while keeping me abreast every step of the way. In fact, every employee that I came in contact with was very helpful and showed a personal concern iduring this purchase.. It would be my pleasure to share my Lexus NX 200t purchase experience with family and friends. More

75000 mile service Taking my car to get serviced at Brumos is always an easy experience, and the service is efficient. The service professionals and technicians are grea Taking my car to get serviced at Brumos is always an easy experience, and the service is efficient. The service professionals and technicians are great to deal with. More

Exceeded expectations I was highly satisfied with the service provided. I was given a loaner vehicle, which was very surprising because I didn't expect to be given one. Als I was highly satisfied with the service provided. I was given a loaner vehicle, which was very surprising because I didn't expect to be given one. Also the representative that handled my service made sure that the detailing job done to my vehicle was to his standards and the standards of the dealership before I came to pick it up. That alone just exceeded my expectations. 5 stars to Brumos Lexus of Jax! More

Professional and Efficient My service appointment was timely. I was greeted by an assigned representatives, Thomas Stevens, who saw that the service was properly completed. My My service appointment was timely. I was greeted by an assigned representatives, Thomas Stevens, who saw that the service was properly completed. My wait was not long. Reception is comfortable. My car was cleaned prior to return. Mr. Stevens was also very helpful in finding me answers to a technical question. More

Pretty Routine Service level was good and AC problem was diagnosed and taken care of. Didn't feel pressured to buy things I didn't go in for. Service level was good and AC problem was diagnosed and taken care of. Didn't feel pressured to buy things I didn't go in for. More

Service was excellent! I am always completely satisfied with my service experience at Brimos Lexus. They are friendly and do an awesome job every time. I don't trust my serv I am always completely satisfied with my service experience at Brimos Lexus. They are friendly and do an awesome job every time. I don't trust my service t anyone else. More

Five Star Dealership and Service My husband and I are have been extremely happy with our Lexus vehicles for years but did not realize what we were missing until we visited Brumos Lexu My husband and I are have been extremely happy with our Lexus vehicles for years but did not realize what we were missing until we visited Brumos Lexus of Jacksonville. We sold my IS250 and were looking for a white 2014 or 2015 RX 350 with low miles Certified Pre-owned...a very popular style, color etc. We visited our two local dealerships asking for help in locating this specific vehicle. After waiting for two weeks with no results, we went on Autotrader and found the exact vehicle we wanted. Unfortunately,(or so we thought) it was in Jacksonville....we are in Charlotte. I inquired via email and got an immediate response from Len Morelli. We talked with him at length and he answered all of our questions, supplied a car fax and said to call him back if we had any further questions. He was responded to my multiple texts promptly and courteously . I was a bit skeptical, to say the least, about flying in to Jacksonville and driving this car home. Len picked me up from the airport and took me to the dealership. Talk about feeling like family! Wow....not phony, not pushy, just sincere and wanting what was best for us. I drove the car and loved it...drove home on a cloud and love my new wheels. But honestly still in awe of the kindness and sincerity of Len Morelli with Lexus...Nicole was also amazing in completing the actual purchase and completing paperwork. Incredible team that is real. I wish I could have filmed the whole process to show the dealerships here in Charlotte. Great example of what a dealership should be....they knocked it out of the park. Thank you! Will definitely drive the distance for any future purchases and will spread the word to family and friends. More

Service I brought my car in for an oil change and headlight replacement. I was greeted very warmly by the service attendants and taken to see Mr. Chris, serv I brought my car in for an oil change and headlight replacement. I was greeted very warmly by the service attendants and taken to see Mr. Chris, service advisor. Mr. Chris was very professional and friendly. He made sure that everything I requested was on the paperwork. He assured me that he would call me and update me on the status of my vehicle. when I picked up my vehicle, he was very thorough in explaining what had been done and any recommend things that needed to be done. I will return to Brumos Lexus just because of Mr. Chris. He is an excellent advisor and makes you feel good as a customer. Cedric Johnson. More

Mike Needham, my service rep took great care me Service was great, rep was outstanding and pricing appeared fair for the amount of service needs. The loaner was clean and my car was returned spotl Service was great, rep was outstanding and pricing appeared fair for the amount of service needs. The loaner was clean and my car was returned spotless. More

Highest Rating! Everything I experienced was at a high standard. Bonnie was excellent and efficient. I will be returning to this dealership because of the fantastic Everything I experienced was at a high standard. Bonnie was excellent and efficient. I will be returning to this dealership because of the fantastic customer service and quality of workmanship. More