Lexus of Jacksonville

The 'Joy' of purchasing a new automobile. First Class experience. Norm did an exemplary job. Professional and personal at the same time. Tom was extremely informative re the technical side o First Class experience. Norm did an exemplary job. Professional and personal at the same time. Tom was extremely informative re the technical side of reviewing Nav information. Andrew was a pleasure to work with in obtaining floor mats. More

Straight forward and quick and fair Enjoyed the experience. Followed through on prearranging our test drive. Fairly quick through the entire process. Maintained contact after purchase. S Enjoyed the experience. Followed through on prearranging our test drive. Fairly quick through the entire process. Maintained contact after purchase. So far we have no complaints. More

Excellent service Dropped the car off because of tire loosing pressure. Very professional. I love the texting updates that you can do back and forth to find out status Dropped the car off because of tire loosing pressure. Very professional. I love the texting updates that you can do back and forth to find out status of your car. It beats calling and waiting on the phone for a response. More

Replacement Lexus Using both their website and visit for test drives, found a nice used vehicle to replace a fifteen year old Lexus RX350 which fit our needs. The proce Using both their website and visit for test drives, found a nice used vehicle to replace a fifteen year old Lexus RX350 which fit our needs. The process was courteous and focused on our needs, and even when there was a small hiccup on the proper function of the second key, it was addressed immediately and resolved with just a small delay. This is the second vehicle we have purchased at this facility, and we service that one there with extremely good results. We will continue to use them for future needs. More

Auto repair was very good. Customer service by Melissa Cake was knowledgeable and professional. So all in all a nice experience,Here are more words. was very good. Customer service by Melissa Cake was knowledgeable and professional. So all in all a nice experience,Here are more words. More

Outstanding Customer Service Customer service rep JENNIFER was awesome! She made my experience very delightful and she gave me piece of mind. Jennifer, made sure my care was ser Customer service rep JENNIFER was awesome! She made my experience very delightful and she gave me piece of mind. Jennifer, made sure my care was serviced and cleaned. Jennifer by far was the best customer service rep I have ever dealt with at a car dealership. More

25,000 mile check up I was taken on time ane the car was completed in 1 1/2 hours. Tom Stevens is a great asset to your company. I will continue to buy Lexus in the future I was taken on time ane the car was completed in 1 1/2 hours. Tom Stevens is a great asset to your company. I will continue to buy Lexus in the future! More

Courteous, considerate service Jennifer makes the service experience (such as it is) as pleasant as possible! She keeps me informed and minimizes my inconvenience, which is really Jennifer makes the service experience (such as it is) as pleasant as possible! She keeps me informed and minimizes my inconvenience, which is really all one can ask for. More

Love the Service at Brumos Lexus Chris at Brumos always does everything possible to make sure my service appointments are exceptional. I have complete confidence that he will ensure Chris at Brumos always does everything possible to make sure my service appointments are exceptional. I have complete confidence that he will ensure my vehicle is in perfect working condition with the best pricing possible. I actually look forward to my regular maintenance visits. Brumos is like family. More

Davin rocks! We went in to buy a pre-owned and came out with a brand new 450 hybrid and love it! Davin was great to work with and never tried to influence our deci We went in to buy a pre-owned and came out with a brand new 450 hybrid and love it! Davin was great to work with and never tried to influence our decision in any way. He wanted us to drive a lot of vehicles to make the right decision for us and we love our decision. The SUV is just the right size and drives like a dream. I am looking forward to my technical training so I can enjoy all the car has to offer. More