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Lexus of Jacksonville

Jacksonville, FL

4.8
749 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 749 reviews

October 29, 2015

10,000 miles service Jennifer did a great job. She was very knowledgeable of needed service. She net beyond my expectations. I would recommend your service to all my More

by John Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Merritt
Dec 02, 2015 -

Lexus of Jacksonville responded

Thank you for posting a review. We have passed along your praises to Jennifer. We hope to see you in the future.

October 25, 2015

Professional and courteous staff Work was completed in little time and the staff was very courteous and professional. The service rep is always very helpful and friendly. He always More

by Bo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Dec 02, 2015 -

Lexus of Jacksonville responded

Hi Bo. Thank you for taking the time to share your feedback with us. It is great to hear that you always have a great experience at Brumos Lexus of Jacksonville.

October 25, 2015

Amazing service After driving BMWs for years, I bought a 1 year old previously owned Lexus in May. This was my first service experience and it was excellent. Khai Fe More

by happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khai Ferguson
Dec 02, 2015 -

Lexus of Jacksonville responded

Thank you for taking the time to share your feedback with us. It is great to hear that Khai provided you with excellent customer service. Welcome to the Lexus family.

October 25, 2015

Excellent I have purchased over four Or five Lexus vehicles in the last ten or so years at this dealership and had excellent service in every conceivable appli More

by Franklin R. Graves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davin Tillman, salesperson. He has always been very helpful and professional, even in following up by e-mail to assure my satisfaction of purchase.
Dec 02, 2015 -

Lexus of Jacksonville responded

Franklin, thank you for your positive comments. We are so glad to hear that you enjoyed your visit. Please feel free to give us a call if there is anything we can help you with.

October 20, 2015

Amazing buying experience! Don Hakker was a delight to work with. He made the process extremely pleasant and seamless. Finance was also a breeze. Nikki knows her business and More

by RayNavidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dona Hakker, Nikki. Also to mention, the IT specialist whose name unfortunately i cannot remember.
Dec 02, 2015 -

Lexus of Jacksonville responded

Thank you for taking the time to review your visit with us. We are pleased to hear that our team made your visit great. Looking forward to seeing you soon.

October 19, 2015

Scheduled service Scheduled appt. was taken when I arrived. I waited for the car. A couple cups of coffee and it was ready nice and clean inside and out. More

by Charles350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham ----he's the best
May 31, 2017 -

Lexus of Jacksonville responded

Thank you! We will continue to provide this great service to you. It is our pleasure to continue to serve you as we are now part of the Fields Auto Group. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

October 19, 2015

Brumo Lexus of Jacksonville - Service Department Larry Berry, my service advisor, and Norm McKay, sales representative, is best in class! Lexus makes a great vehicle! I choose Lexus of Jacksonville b More

by LMAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berry, Norm McKay
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for your excellent rating in the past. It was and is our pleasure to serve your automotive needs. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

October 18, 2015

Good service Great friendly service. Loaner car had some personal items overlooked from last driver but they were hard to see, other than that things were great. More

by Jasonix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jami Scruggs
May 31, 2017 -

Lexus of Jacksonville responded

Sorry about the overlooked items, Jasonix. We appreciate your feedback and have made a number of adjustments to staff since your visit to ensure the highest level of customer service. While mistakes are inexcusable, we would love the opportunity to serve better you in the future. Please feel free to call me at (904) 721-5000 or email me at bzehren@fieldsauto.com. Thank you, Brian Zehren, General Manager.

October 17, 2015

Excellent #1 dealership. Larry Barry always friendly and efficient. Great job!! New design for dealership very good Easy to get in and out of with the back g More

by Cbethel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Barry
May 31, 2017 -

Lexus of Jacksonville responded

Thank you, that’s the type of 5-star experience is what we strive to provide on every visit. I’m glad we could provide this for you in the past. We are dedicated to continuing you receive only the best in customer service. Kind Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

October 17, 2015

Happy Kamper I was introduced to Tyler Perkins & within a few minutes I had a printed estimate in my hand, thoroughly explained in detailed by Mr. Perkins. Service More

by happy kamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler perkins,
May 31, 2017 -

Lexus of Jacksonville responded

I’m delighted you had a wonderful experience with us in the past and we look forward to continuing your great experiences with us in the future. Sincerely, Brian Zehren, General Manager.

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