Lexus of Jacksonville

Amazing service After driving BMWs for years, I bought a 1 year old previously owned Lexus in May. This was my first service experience and it was excellent. Khai Fe After driving BMWs for years, I bought a 1 year old previously owned Lexus in May. This was my first service experience and it was excellent. Khai Ferguson, my service representative, recommended doing the 30,000 mile checkup a little early so I wouldn't have to drive down to the dealership again in a few weeks. When the service took longer than expected and I had a meeting to attend, he quickly arranged for a loaner car. My car was delivered to me the next morning, cleaned inside and out. My first service was covered by agreement when I purchased the vehicle, so I wasn't charged anything! More

Amazing buying experience! Don Hakker was a delight to work with. He made the process extremely pleasant and seamless. Finance was also a breeze. Nikki knows her business and Don Hakker was a delight to work with. He made the process extremely pleasant and seamless. Finance was also a breeze. Nikki knows her business and got us out tyhe door in record time. Love this dealership. More

Scheduled service Scheduled appt. was taken when I arrived. I waited for the car. A couple cups of coffee and it was ready nice and clean inside and out. Scheduled appt. was taken when I arrived. I waited for the car. A couple cups of coffee and it was ready nice and clean inside and out. More

Brumo Lexus of Jacksonville - Service Department Larry Berry, my service advisor, and Norm McKay, sales representative, is best in class! Lexus makes a great vehicle! I choose Lexus of Jacksonville b Larry Berry, my service advisor, and Norm McKay, sales representative, is best in class! Lexus makes a great vehicle! I choose Lexus of Jacksonville because of the customer-centric experience they provide. More

Good service Great friendly service. Loaner car had some personal items overlooked from last driver but they were hard to see, other than that things were great. Great friendly service. Loaner car had some personal items overlooked from last driver but they were hard to see, other than that things were great. More

Excellent #1 dealership. Larry Barry always friendly and efficient. Great job!! New design for dealership very good Easy to get in and out of with the back g #1 dealership. Larry Barry always friendly and efficient. Great job!! New design for dealership very good Easy to get in and out of with the back gate More

Happy Kamper I was introduced to Tyler Perkins & within a few minutes I had a printed estimate in my hand, thoroughly explained in detailed by Mr. Perkins. Service I was introduced to Tyler Perkins & within a few minutes I had a printed estimate in my hand, thoroughly explained in detailed by Mr. Perkins. Service complete as scheduled, which in my opinion was an excellent job. My rental car was waiting for me & I was out of there within minutes when I dropped off the car for service. More

Great sales experience Lexus of Jacksonville does a great job. The staff is always professional and friendly. I feel my business is valued there and they go out of their way Lexus of Jacksonville does a great job. The staff is always professional and friendly. I feel my business is valued there and they go out of their way to make each experience memorable. More

10,000 mile check up Jamie Scruggs was very professional, knowledgeable, engaging, articulate...and fun!!! We left for a while and she kept us up in the loopby texting us Jamie Scruggs was very professional, knowledgeable, engaging, articulate...and fun!!! We left for a while and she kept us up in the loopby texting us the entire time. We have owned several large businesses in the past and excellent customer care has always been our mantra. Jamie was excellent across the board.... exceptional Service Advisor. You are lucky to have her!!!!! Thank you Jamie!!! Kathy Black More

Jennifer is a rock star! She made everything easy and smooth My loaner car was ready, and Jennifer checked with me before each item that was discovered as part of the inspection was done and let me decided if I My loaner car was ready, and Jennifer checked with me before each item that was discovered as part of the inspection was done and let me decided if I did or did not want it done, and my car was ready on time and clean when I picked it up! Great experience. Jennifer provided very personal and responsive service. More