Lexus of Jacksonville

Quick and efficient Larry Berry, my service advisor, is all about customer service. He almost always keeps his time commitments and explains things thoroughly. A pleasure Larry Berry, my service advisor, is all about customer service. He almost always keeps his time commitments and explains things thoroughly. A pleasure with which to work. More

Excellent customer service My car was taken right away and returned within a reasonable amount of time. I was treated respectfully and all of my concerns were addressed. My car was taken right away and returned within a reasonable amount of time. I was treated respectfully and all of my concerns were addressed. More

Lexus rc Excellent experience. Everyone I dealt with was great. Went above and beyond. Would recommend this to a friend and family. Would buy a car again from Excellent experience. Everyone I dealt with was great. Went above and beyond. Would recommend this to a friend and family. Would buy a car again from here More

Service was above and beyond what I expected! Jamie personally contacted Lexus regarding an issue with my mirrors having oxidation. She was able to have the repair covered under warranty and comp Jamie personally contacted Lexus regarding an issue with my mirrors having oxidation. She was able to have the repair covered under warranty and completed in less than a week. I appreciated her quick turn around and how easy the repair was for me! More

Larry Barry is wonderful I could not be happier Larry is always thorough professional and I have totally confidence. I feel like he is family. He also took me to meet Michael Carson who helped w Larry is always thorough professional and I have totally confidence. I feel like he is family. He also took me to meet Michael Carson who helped with removing some plastic from the front of the car. I am thrilled and excited to have that plastic removed and to know Michael. Larry is just the best there is. More

Always excellent service I purchased the valet service when I bought my car and this service has been exceptional. I live in Valdosta and Chris is always very accommodating a I purchased the valet service when I bought my car and this service has been exceptional. I live in Valdosta and Chris is always very accommodating and the valet drivers are so nice and responsible. More

Exceptional Service Tom was great! He exceeded my expectation. I've been using this location for 4 years, and Tom was the best that I have had the pleasure of providing o Tom was great! He exceeded my expectation. I've been using this location for 4 years, and Tom was the best that I have had the pleasure of providing outstanding service More

MIchael was great Our dealer was Michael Green. He was personable and extremely helpful. I did think that we would have been treated with 5 star experience with all Our dealer was Michael Green. He was personable and extremely helpful. I did think that we would have been treated with 5 star experience with all employees as we were at Lexus - but Michael was great. More

EXCELLANT My experience with Brumos Lexus Of Jacksonville was EXCELLANT!!!!! Shannon and Daniel were so accomadating with all of my questions. Both of them we My experience with Brumos Lexus Of Jacksonville was EXCELLANT!!!!! Shannon and Daniel were so accomadating with all of my questions. Both of them were very professional in every way possible. I will ALWAYS go back to Brumos and recommend it to everyone. More

Yes and No Colt provided excellent service even though he was contained by the dealership and couldn't solve a problem that arose before the warranty expired. Th Colt provided excellent service even though he was contained by the dealership and couldn't solve a problem that arose before the warranty expired. The Orange Park dealership promised to repair this issue and may have avoided to document in my repair records. Oh, well. Live and learn. I will return for service only if Colt continues in your employment. Otherwise, mhmm, we'll see. The service to the car appears appropriate, though in the past, the service to the tires has laceds fine tuning. We'll see. So, I would recommend you for service, though probably not for other aspects such as making warranty service promises and not documenting them. This is bad form. More