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Lexus of Jacksonville

Jacksonville, FL

4.8
749 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 749 reviews

December 15, 2016

Good Experience It was a quick and easy process. Brett was a great sales agent, and Roger was efficient with the closing process. Both were a pleasure to work with. More

by crv,deb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett and Roger
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for your review and for your business! I will make sure to pass along your positive feedback to our team here at Lexus of Jacksonville. The pleasure is ours. Sincerely, Brian Zehren, General Manager.

December 03, 2016

Professional Staff This was not your average dealership. The staff was very professional but yet still friendly. My first Lexus and the experience was AWESOME. Steven D More

by Ms Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Downy, Gabriel(technician)
May 31, 2017 -

Lexus of Jacksonville responded

Thank you and what amazing news! I will be sure to pass your kind feedback along to our team here at Lexus of Jacksonville. If there is any way we may further elevate your experience with us, please let me know how we may help. Best Regards, Brian Zehren, General Manager.

December 01, 2016

Lexus purchase We have bought several cars from this dealership and love working with our salesman, Norman McKay. The financial department is also very helpful. We h More

by Mrspilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman McKay
May 31, 2017 -

Lexus of Jacksonville responded

The pleasure is ours! We strive to provide an exemplary experience on every visit at Lexus of Jacksonville and I’m proud to hear we made it happen for you. If there is anything else we can do to better serve you, please feel free to reach out to me. Thank you for choosing Fields! Sincerely, Brian Zehren, General Manager.

December 01, 2016

Excellent service by Salesperson This is the 3rd vehicle I have purchase from Lexus of Jacksonville and Len Morelli was and is great at taking care of our needs. I would highly contin More

by Eddie Cintrón
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Len Morelli
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for your continued business over the years, Mr. Cintrón! Thank you for your review and for choosing Lexus of Jacksonville! I’m happy that you enjoyed your visit and we’re looking forward to serving you in the future. Kind Regards, Brian Zehren, General Manager.

November 29, 2016

Unethical Lied and took advantage of my fiancée who was leasing a car. We went back in less than 24 hours after we found out that she had overpaid $250 a month More

by Jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Moe, Brian, and Don
May 18, 2017 -

Lexus of Jacksonville responded

Thank you for your feedback. We sincerely appreciate it. In the time since your review, we've made several changes in staff to ensure that our customers are treated consistently with the highest level of professionalism. Please feel free to reach out to me, as I would appreciate the opportunity to discuss this situation personally and work to restore your faith in our organization. You may reach me via email at bzehren@fieldsauto.com or by phone at (904) 721-5000. Thanks again. Sincerely, Brian Zehren, General Manager.

November 25, 2016

Excellent in all respects Everyone was very courteous and helpful. An excellent experience in every respect! Shannon and Tony were very professional. Never pushy or aggressive. More

by NavyScott1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Peek
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for taking the time to review your experience at Lexus of Jacksonville. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Brian Zehren, General Manager.

November 24, 2016

Nick holledge is awesome! By far the best dealer experience. Great customer service. It wasn't your typical used car salesmen deal. More like buying from a long time friend. More

by Bill foster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Holledge
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for your kind comments. I will be sure to let our staff here at Lexus of Jacksonville know how much of an impact they made on your experience. We are always pleased to serve your automotive needs and certainly appreciate your business. Thank you for choosing Fields. Sincerely, Brian Zehren, General Manager.

November 23, 2016

Well Organized and courteous Every effort was made to make transaction pleasant and successful. Everyone was most kind and helpful.. We had a little issue with getting credit sc More

by Burt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Downy and Alison Ault. Gabriel was very knw and couteous.
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for taking the time to review your experience with us. We will let our team know that you were pleased your experience. We are always delighted to serve your automotive needs. Best Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

November 17, 2016

Purchased pre-owned Lexus Great experience, especially from salesman Victor!!!...Victor was able to work a deal with me and they delivered my Vehicle to The Villages, Florida. More

by Dlewy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Dallavia
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for your kind review! We truly appreciate your kind words about our staff. It’s definitely a boost for us every time we hear positive reviews like yours. We will be sure to let our team know that they made an impact on your visit. We look forward to serving your automotive needs in the future. Warm Regards, Brian Zehren, General Manager, Lexus of Jacksonville.

November 05, 2016

The service and attention of the salesman Mr. Medina was exc There was no issues at all with the service. The only thing is you might want to upgrade with the pastries at the waiting area . More

by Ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy and Tony
May 31, 2017 -

Lexus of Jacksonville responded

Thank you for taking the time to give us your feedback about your experience at Lexus of Jacksonville. I’m glad that you found your visit to be exemplary. If there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Kind Regards, Brian Zehren, General Manager.

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