Lexus of Jacksonville

Carmax for the Elite Let me start by saying that I've bought 2 cars that I loved from this dealership; however, when I went to buy my third, I ran into the Carmax syndrome Let me start by saying that I've bought 2 cars that I loved from this dealership; however, when I went to buy my third, I ran into the Carmax syndrome - the price is the price is the price . . . . because they say so - simple as that. I grew up negotiating for a car - I do my homework, I know how much the car wholesales for, I know what it should sell for but since they changed their model, I'm forced to buy the car for the price they dictate - will NEVER set foot in this establishment again - I bought the exact same car from another non-Carmax dealership for $3000 LOWER than the Jax price and with LESS mileage. Love the cars, HATE the dealership - stupid move More

A 4.5 Rating, ARE YOU KIDDING!!! I have the answer. now you can't say that most of the reviews are false. I have the answer to everyones frustrations here. I will start with the servi I have the answer. now you can't say that most of the reviews are false. I have the answer to everyones frustrations here. I will start with the service department. Easy answer, "FIELDS". If your reading this and plan on going here for the first time, maybe you had a bad experience in a different service department elsewhere, you have not seen anything until you go to a Fields service center. The thievery and tricks done here will make your last place look like a palace. I used to live in Orlando. There is/was a Mercedes dealer that was owned by fields(now by Autonation) for decades on 17/92 in Mailtland that was the literal joke of the town. People would come out of there and tell stories that no one believed except people who have been there. I have gone to other Fields dealerships, including Jacksonville Lexus and have seen people in their waiting room fuming. I have also heard people on the phone with the service manager and the stories you would hear . . ..Now, as far as the vehicles in sales, here is an example; (Now remember while your looking at this that this is an actual Lexus franchise dealer, not an independent dealer. I won't go into the difference but suffice it to say that you assume with an actual Lexus franchise dealer that even if their prices are high, you assume that their cars are good). CARFAX Vehicle History Report Vehicle Information: 2010 LEXUS LS 460 VIN: JTHBL5EF1A5098050 SEDAN 4 DR 4.6L V8 SFI DOHC 32V GASOLINE REAR WHEEL DRIVE Standard Equipment | Safety Options Branded title Branded Title: Salvage Sold at salvage auction Sold at salvage auction 3 or more previous owners 3 Previous owners Service information available 10 Service history records Registered as a personal vehicle Personal vehicle Last reported odometer reading/mileage 30,024 Last reported odometer reading . . . 01/19/2017 Florida Motor Vehicle Dept. Title or registration issued to insurance company 01/19/2017 Florida Motor Vehicle Dept. Jacksonville, FL Title #0104554141 SALVAGE TITLE/CERTIFICATE ISSUED Vehicle color noted as Black 01/24/2017 Auto Auction Collision damage reported Sold at salvage auction 05/14/2017 myCARFAX Manufacturer Recommended Maintenance Schedules. Now this is not a mistake about a single car. They have many that have been in accidents. That means 2 things. 1. no matter what story they give you, the car has a good chance of having frame damage in a wreck which makes your car Very unsafe! 2. since it has this on the Carfax, the value of the car is way less than a clean one. Bottom line, a wreck on a Carfax is one thing, and that kind of car should never be at a Lexus dealer, but a car that has been salvaged because the accident it had was so bad it permanently messed the car up to the point past where it was worth($) fixing! Therefore, it was not fixed correctly no matter what they say and the value of the car at resale is crushed! Most likely you will find that these cars are not certified even though the mileage and year are within the guidelines to have it. Once an uncertified car is yours, it's yours and a large portion of the money you spent paying retail or even below retail, is immediately gone and now you are driving a dangerous car! Note; in this kind of car, there is a good chance your driver airbag does not work. Also, yelp. Also, there were 13 LS used cars there from 2007 to 2015 and only 1 of them was a one-owner car. Another thing that makes your car worth a lot less . .. . More

New Lexus RX Steve was a great salesman. Very informed about the product and no pressure . Made us feel welcome and valued both before and after the sale! Steve was a great salesman. Very informed about the product and no pressure . Made us feel welcome and valued both before and after the sale! More

First Class From start to driving away in my new Lexus was a great experience. They spent more time educating than selling. They made the decision far easier. Sal From start to driving away in my new Lexus was a great experience. They spent more time educating than selling. They made the decision far easier. Sales, finance, vehicle delivery were excellent. More

Great customer service we had a pleasant car-buying experience at Filds Lexus of Jacksonville. The sales person spent a long time making sure we were satisfied with our vehi we had a pleasant car-buying experience at Filds Lexus of Jacksonville. The sales person spent a long time making sure we were satisfied with our vehicle before we drove it off the lot. More

Treated like family I was treated with such respect and care from the first minute I entered the dealership lot. Once my decision was made, Norm did everything possible t I was treated with such respect and care from the first minute I entered the dealership lot. Once my decision was made, Norm did everything possible to speed up my paperwork and the signing process. We purchased an elite product with top quality sales. I'll never shop for a car anywhere else! More

Sales Rep is AWFUL! The sales representative sold us a lemon! The paint on the 2010 Lexus LS 460 came off less than a year after we purchased the vehicle. The sales depar The sales representative sold us a lemon! The paint on the 2010 Lexus LS 460 came off less than a year after we purchased the vehicle. The sales department did not care! They are only concerned with making sales! More

Great group to deal with. My wife and I were shopping for a new vehicle for her. We never looked at Lexus so we stopped in to see if there was something interesting. Norman was My wife and I were shopping for a new vehicle for her. We never looked at Lexus so we stopped in to see if there was something interesting. Norman was great and the wife found a 2016 rx350 that was perfect for her. Sale made. Very pleased with the vehicle. Thanks John More

Very good I called your dealership for the price of the lexus 250 advertise, They say anytime. The salesman took time to show me how to do settings on the car I called your dealership for the price of the lexus 250 advertise, They say anytime. The salesman took time to show me how to do settings on the car. The car was all I expected and the salesman was wonderful.His name is Jim. I love the car. More

Customer service is BAD!!!! Unfriendly people! Customer service is BAD! Compare to other car dealer..... the people working @ customer service needs some manners.... I was outside the building mak Customer service is BAD! Compare to other car dealer..... the people working @ customer service needs some manners.... I was outside the building making phone call I can see they are not busy..I Like Lexus... but I think I made a mistake, people working with the company make a big difference, specifically I will be in contact with these people from now on... My best friend is buying her first SUV & she want to buy Lexus, I will tell her my experience.. I should not give give you a 1 star More