Lexus of Jacksonville

Awesome customer service-service department I thought customer service was dead until I met Jomar at Orange Park Lexus dealership. He makes you feel like he's known you for years and I have onl I thought customer service was dead until I met Jomar at Orange Park Lexus dealership. He makes you feel like he's known you for years and I have only met him twice when I had to have my truck serviced. He's very attentive to your concerns and needs. He returns your calls. I mean really, I can go on and on! Lexus of Orange park made the right decision by adding him to their team. More

No one is perfect.. After dealing with a bad experience, the staff, and management at Lexus of Jacksonville didn't run from the problem, but addressed it head on. After After dealing with a bad experience, the staff, and management at Lexus of Jacksonville didn't run from the problem, but addressed it head on. After my previous review, the General Manager reached out directly, in a professional manner in order to listen to, address, and work together to solve the issue at hand. A true testament to professionalism at work, within this organization. More

Great Buying Experience! We worked with Steve Downey and he was pleasant and easy to deal with. Low sales pressure and very warm and friendly. Alexis Fonseca, Finance Manage We worked with Steve Downey and he was pleasant and easy to deal with. Low sales pressure and very warm and friendly. Alexis Fonseca, Finance Manager was extremely helpful and patient. She was also very warm and friendly. Overall a great buying experience. We will recommend this dealer to others and would purchase from them again in the future. Happy Customer!! More

Review I purchased a gs350 f sport - beautiful car. Thanks Brian Zehren for your assistance. Overall happy with my purchase. Would come back again. Thanks ag I purchased a gs350 f sport - beautiful car. Thanks Brian Zehren for your assistance. Overall happy with my purchase. Would come back again. Thanks again for the help. More

Stress free as usual Today I drove my LS 460 to upgrade my GPS system and to check on a couple of TSB's that I'd heard about regarding steering control & cooling system fa Today I drove my LS 460 to upgrade my GPS system and to check on a couple of TSB's that I'd heard about regarding steering control & cooling system fan adjustment. Looks like Khai happily checked those things out for me and reported that my 97k mile sedan didn't need a thing! He gladly offered me a delicious breakfast while Lexus of Jacksonville washed & vacuumed my car. Before leaving, Andrew in Parts offered to call me when GPS part arrived.. More

Salesman Scott Messmore was excellent. Worked with Scott Messmore on purchasing a used vehicle I found online. Scott was professional and made the buying experience worth the drive as I li Worked with Scott Messmore on purchasing a used vehicle I found online. Scott was professional and made the buying experience worth the drive as I live 1.5 hours away from Jacksonville. I would recommend Scott if your looking for a vehicle. More

Horrible They advertise lease deals that they will not honor. I found that this dealership used every offensive sales tactic in the book—agrees to price but They advertise lease deals that they will not honor. I found that this dealership used every offensive sales tactic in the book—agrees to price but then switches it @ last minute, uses good cop bad cop sales approach. My personal creative favorite on their part-- I was told my e-mails were never received (ie unwilling to respond to precise questions). My advice…………if a dealer does a last-minute price increase---offer them a last minute offer decrease. There is a reason why companies like Amazon succeed (they provide an authentic service). Some dealerships breed a culture where dishonesty is the norm. I have leased cars my whole life, this has been my worst Experience in 20 years More

Excellent Dealership Service Experience I own a Lexus and I have needed some complex service procedures performed on my car. Lexus of Jacksonville on Atlantic Blvd has really impressed me wi I own a Lexus and I have needed some complex service procedures performed on my car. Lexus of Jacksonville on Atlantic Blvd has really impressed me with the excellent quality of service on some complex and difficult repairs. They keep my appointments on time, and I have been totally satisfied with my car when I got it back every time. More

Thought electrical but only Battery Again Lexus of Jacksonville came through for me with Khai at the controls! Great friendly, accommodating service center. A+++++. Lexus of Jacksonville Again Lexus of Jacksonville came through for me with Khai at the controls! Great friendly, accommodating service center. A+++++. Lexus of Jacksonville took excellent care of me and my 2008 LS460. More

Sales Experience I had a fabulous salesman, Norm McKay. He was extremely patient and helpful when looking at the various models. Side note: Dealership needs to pr I had a fabulous salesman, Norm McKay. He was extremely patient and helpful when looking at the various models. Side note: Dealership needs to provide Military discount on parts, service, etc. This HUGE since this is a big military town - active duty and retired. More