Lexus of Jacksonville

Lexus Service Purchased 2018 Rx Aig 28,2018 and put IS 350 In for service. Total bill 461.67. Paid 199.00 for detail that was extremely poor quality. Service rep Purchased 2018 Rx Aig 28,2018 and put IS 350 In for service. Total bill 461.67. Paid 199.00 for detail that was extremely poor quality. Service rep Paula Clemons agreed she delivered to me a totally unsatisfactory detail and said she would send me text and email confirming complete redo or reimbursement for said services. I received neither and now she will not return my call. Additionally i was charged for balancing tires that I was told needed replaced and they were aware that I was doing so. Sales sells the first car and service kills the second. If a lower rating was available you would get it More

Great experience as usual! My advisor, Mike Needham was awesome!! Very pleasant and professional. I love visiting this location because all of the advisors are friendly and prof My advisor, Mike Needham was awesome!! Very pleasant and professional. I love visiting this location because all of the advisors are friendly and professional. Thanks! More

Treated like a king Called Mike Needham on a Thursday to schedule service on my day off Saturday. He said they didn't have any appointments available but to just bring my Called Mike Needham on a Thursday to schedule service on my day off Saturday. He said they didn't have any appointments available but to just bring my wife's car up there when they opened and he would work me in. In less than 2 hours he called and said it's ready. Mike always takes care of us. I've even taken my sons infiniti up there and they've serviced it. Mike always knows everything when I have questions. Super knowledgeable and great dealership. More

Excellence is expected Out of all the years of service at this dealership I have only had 1 bad experience... even that turned out awesome because the “right” man stepped in Out of all the years of service at this dealership I have only had 1 bad experience... even that turned out awesome because the “right” man stepped in and handled this issue with professionalism and pride in his work! You can tell when management stands behind their company! It shows in how they treat people ! Because of that, I stayed and I’m so glad I did! This dealership is this best in Jax, hands down! More

Great service Paula is a great service specialist! She explains the needs of the car, estimates repair costs, and listens well. I strongly recommend Paula as a serv Paula is a great service specialist! She explains the needs of the car, estimates repair costs, and listens well. I strongly recommend Paula as a service specialist. More

Not good enough to recommend. Until I paid off the car it was o.k.. Nothing special but O.K.. after giving them the check, we were on our own completly, like there it is. I have as Until I paid off the car it was o.k.. Nothing special but O.K.. after giving them the check, we were on our own completly, like there it is. I have asked several times for something to prove that we had bought and paid off the car. Nothing. I was told if I wanted a document or a paid in full receipt with a title that I needed to go to the D M V. The DMV said I needed to certify myself and the car. Normally, the dealer does this when they sell a car but not this dealer. I am sure I will get it done eventually but all of this is so unnecessary Rudy R. More

Great service Paula did an excellent job as always. She is a phenomenal service representative for Fields and Lexus! The work was done timely and the car runs gre Paula did an excellent job as always. She is a phenomenal service representative for Fields and Lexus! The work was done timely and the car runs great. More