Lexus of Jacksonville

Waiting for my Nx to arrive. James was very helpful in starting the process on the phone starting the process on the phone More

We are from out of town and needed a minor repair. The service team quickly and efficiently made the repair with no charge 😊. However, the valet key (that is in the key fob) was missing when the c service team quickly and efficiently made the repair with no charge 😊. However, the valet key (that is in the key fob) was missing when the car was returned to us. My husband and I were very upset about this, the technician did make a duplicate key (because we had our 2nd set with us). There is no reason for that key to have been used in the first place. I am posting this to make others aware. I have had my vehicle serviced at dealerships for years and I have never had this problem before today. More

Worthless service! After 2 trips there, leaving car once and sitting to wait the other time, the problem was not fixed but they charged me several hundred dollars. My particular service rep was wonderful! T and sitting to wait the other time, the problem was not fixed but they charged me several hundred dollars. My particular service rep was wonderful! This is not her fault. It's your mechanics who are NO GOOD! Then I called a local tire repair shop and the car is fixed and it cost me $33 including tax. They also took me home and brought the car back to me for no extra charge! More

We drove 3 hours to look at an SUV that we found online. Within a few minutes of being on the lot looking around, Neil Sylverston greeted us in a friendly manner. Never once was he pushy or overbearing. He Within a few minutes of being on the lot looking around, Neil Sylverston greeted us in a friendly manner. Never once was he pushy or overbearing. He answered all questions we had, and offered a quick test drive so that we were sure of the vehicle we were looking at. He was very straight forward throughout our visit. He never overstepped or tried to push us into anything we were not interested in. The buying process took a few hours but was laid back and comfortable. The dealership and lounge was very clean and welcoming. Everyone was courteous and friendly. Definitely in the top two buying experiences we have ever had. I highly recommend Lexus of Jacksonville and suggest you start your visit off by asking for Neil. A top notch guy that deserves your business, and won’t rush or pressure you. Thanks for the pleasant experience! -J. Frazier More

I drive a 2001 LS 430 with 237,000 mile. I d extremely pleased with the Lexus service I've received up and down the East coast and in the Midwest over the years until my experience with Lexus of Jacksonvi pleased with the Lexus service I've received up and down the East coast and in the Midwest over the years until my experience with Lexus of Jacksonville. I picked up my car from Jacksonville on August 7th of 2019. The car would not start after a rest stop at the Maryland House on route 95 on August 9 th 2019. The defective work was repaired at Lexus of Towson. In an effort to help me get reimbursed for the work they did, the Towson general manager has agreed to verify the problem for the Jacksonville general manager and has made at least three calls to Jack Becker which were not returned. I have spoken to Mr Becker several times. He says he feels no obligation to reimburse me. I have also made two requests by email for a copy of my bill and one by voicemail from the service agent who handled my case. No response has been received for these requests either. This leaves me with the impression that The people at the Jacksonville dealership are not interested in ensuring my satisfaction. I am left with no alternative but to file complaints with Lexus Headquarters and Florida Small Claims Court. I am extremely satisfied with Lexus of Jacksonville and rate them no higher than two stars. More

I've been going to this dealership since 1992 and it hasn't changed in several ways. For example you're always made to feel welcome all your car service is performed perfectly, they wash your car and ca hasn't changed in several ways. For example you're always made to feel welcome all your car service is performed perfectly, they wash your car and call you when it's ready while you're having a cup of coffee and some fresh Danish. Khai is a knowledgeable, no pressure service writer. More

Been at this location for six years even after the ownership change. The new ownership is the top dealership in Jacksonville in my opinion. Sold my wife’s BMW and bought her a Lexus as well. ownership change. The new ownership is the top dealership in Jacksonville in my opinion. Sold my wife’s BMW and bought her a Lexus as well. More

Much better internet sales experience then I received at Lexus of Orange Park where Konnor never provided the cost for extended warranty or had anyone from the finance dept follow up with the requested info Lexus of Orange Park where Konnor never provided the cost for extended warranty or had anyone from the finance dept follow up with the requested information. Which lead to the car I was interested in being sold. Thank you Phillip for promptly following up with pricing information and details that I requested and making my purchase happen with out delay. More

You’ve got a Lexus Customer for life due to the quality service from Davin Tillman and Larry Berry. Always top notch and attentive. Awesome service from Davin Tillman and Larry Berry. Always top notch and attentive. Awesome More

This is the second service for an oil change that took over two hours. That's too long. Khai was great and not to blame over two hours. That's too long. Khai was great and not to blame More