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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
726 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 726 reviews

June 22, 2022

It was the first (5,000 mile) service on my new RX-350. As expected, the service was excellent— prompt, friendly and respectful, as well as thorough. In addition to the scheduled service, a software update More

by DonnieDick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berry
Report | Print
Jun 22, 2022 -

Lexus of Jacksonville responded

We love seeing reviews like this! It's fantastic that Larry and the rest of our service team delivered the professional, fast, and detailed assistance you expected at your 5,000 mile service appointment. We're also happy we could accommodate your Lexus RX 350 with a software update and flat tire repair. We look forward to working with you again at Lexus of Jacksonville!

June 20, 2022

Timely, efficient, comfortable setting to wait, friendly, easy to make appointments and change when neccessay More

by carlaaschwarz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
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Jun 20, 2022 -

Lexus of Jacksonville responded

Thanks for the stellar review. We're glad to hear that the team was friendly and nice to work with. See you again next time here at Lexus of Jacksonville!

Jun 20, 2022 -

carlaaschwarz responded

Very pleased with the service. Easy to make an appointment. They were ready when I got there. Very smooth and professional. Enjoyed sitting in the comfortable room. I enjoyed a bagel and got some work done. The car was finish even before the promised time. Easy checkout and off I went. This is my 3rd Lexus in this area, I tried the service 6 yrs ago and wasn’t pleased. I’ll be back!!

June 10, 2022

Our salesperson Phillip Martin is very professional and attentive. He listened to my wishlist and found the exact car I was looking for - not easy in these trying times. I highly recommend Lexus of Jackson More

by juttajohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Martin
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Jun 10, 2022 -

Lexus of Jacksonville responded

We are delighted to read your awesome review of Phillip and the team! Thank you for trusting Lexus of Jacksonville with your business and for stopping by to share your experience. Safe travels in your new car!

June 10, 2022

Thank you Roger for helping me today , you do good job and fast time thanks thanks More

by Enaam kaseer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger
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Jun 13, 2022 -

Lexus of Jacksonville responded

Thank you for the review! It's great to hear that Roger was helpful and nice to work with. See you again next time.

June 10, 2022

Patricia was very helpful and took care of any questions I may have had....she was a delight and was knowledgeable in her area of expertise. It was a pleasure to use this service center, a far cry from my More

by lmcgu10450
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia ...I don't remember her last name...was delightful and very helpful.
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Jun 10, 2022 -

lmcgu10450 responded

Thank you....

Jun 13, 2022 -

Lexus of Jacksonville responded

Thank you for the review! We're so glad that the team recently impressed you during your visit! Thanks for giving Patricia a special shoutout for her assistance! See you next time here at Lexus of Jacksonville!

June 03, 2022

Love the technology upon arrival. Henry was top notch. Looking forward to our next oil change. More

by Johncsmithflorida
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jun 06, 2022 -

Lexus of Jacksonville responded

We're so glad to hear that you enjoyed your experience, John! Thank you for sharing how top-notch Henry was. We're looking forward to seeing you next time here at Lexus of Jacksonville!

May 23, 2022

Allen at Lexus of Jacksonville gave me excellent service with good communication regarding the diagnosis and repair. More

by Patricia
Customer Service
Recommend Dealer
Yes
Employees Worked With
Allen
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May 23, 2022 -

Lexus of Jacksonville responded

Patricia, thank you for the great review! We are so glad to hear that Allen and the Lexus of Jacksonville team earned your five stars. Drive safely, and we hope to see you back again down the road!

May 20, 2022

First time at this dealership --Very pleased with service tech, service and all over experience! More

by caroldedoncker39
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh
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May 20, 2022 -

Lexus of Jacksonville responded

Thank you for the kind review, Carol! We are so glad to hear that you had a successful service experience working with the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

May 11, 2022

I have felt with this dealership for many yeasts, they are top notch from sales, parts, and service. Larry Berry is my service advisor and he is 100 per cent More

by mdearing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berrey
Report | Print
May 11, 2022 -

Lexus of Jacksonville responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with Larry and the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

April 28, 2022

Went in for service on my 11 year old Lexus and came home with a brand new RX. Did not feel pressured and found both sales and finance to be very professional and knowledgeable. Very pleasing experience. More

by Svaughn1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Peek
Report | Print
Apr 28, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Lexus of Jacksonville team. Drive safely in your new Lexus RX, and enjoy it! We hope to see you back again down the road!

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