Lexus of Jacksonville

I cannot say enough about the amazing service I receive every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you for taking such great care of me and I’m sure all of your customers. I appreciate you. More

I cannot say enough about the amazing service I receive every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you for taking such great care of me and I’m sure all of your customers. I appreciate you. More

My first visit cost over $30 MORE than I was told online bc they added a tire balance I didn’t ask for. This visit the online prices for an oil change and tire rotation were incorrect according to the servi bc they added a tire balance I didn’t ask for. This visit the online prices for an oil change and tire rotation were incorrect according to the service rep. I’m glad I had written them down. The service rep took a pic of the online prices to the manager. They matched the online prices, but why/how could it be so wrong??! Also for my first visit I just needed a tire rotation and the cost online was about $63 …then this visit the online price was about $36 for a tire rotation, yet the rep said it’s usually just over $40. Why would it be $63 one time and $40 the next??!!! A tire rotation should cost the same whenever you get one…15,000 miles or 20,000! These examples are exactly what give dealership service departments a very bad name! I just wonder what it’ll be next time! I gotta keep on my toes! i don’t like to have to do that!! More

Very professional, kind and informative. My wait time was not too bad, I even had the opportunity to enjoy a free hot lunch while I waited. Superb 👍🏽 My wait time was not too bad, I even had the opportunity to enjoy a free hot lunch while I waited. Superb 👍🏽 More

Everyone was very professional and friendly. Car was serviced and washed. I was notified when car was ready. My service lady drove car up and brought me the key to my car. I was able to gave a n Car was serviced and washed. I was notified when car was ready. My service lady drove car up and brought me the key to my car. I was able to gave a nice relaxed lunch while waiting. The restaurant ladies were wonderful too. What more could anyone wish for. I love my dealership. More

Paula was thorough with her customer service. Very courteous.I would highly recommend her to all my friends. Very courteous.I would highly recommend her to all my friends. More

Lexus of Jacksonville was so helpful with our purchase of our new RX350h. We love the way it looks and drives. Thank you for your help. our new RX350h. We love the way it looks and drives. Thank you for your help. More

Extremely good communication, service advisor was on top of every little detail. Also, service manager, caring and and top rated Fully recommend this dealership for your service needs of every little detail. Also, service manager, caring and and top rated Fully recommend this dealership for your service needs More

Outstanding customer service. .. Outstanding sales person Sandra Howard... Very professional.. Mr.Bob outstanding finance Director made us feel at home The entire process wa .. Outstanding sales person Sandra Howard... Very professional.. Mr.Bob outstanding finance Director made us feel at home The entire process was professional More

Zach did an amazing job getting me in and out of the shop. He explained the things that needed to be done and the things that could wait. I would highly recommend Zach to all of my friends. They wait shop. He explained the things that needed to be done and the things that could wait. I would highly recommend Zach to all of my friends. They waiting area was clean an orderly. The food was great and o was able to get a lot accomplished while I waited for my car. Thinking about just make the waiting area my daily work space. Over all I had a great experiences . More