Lexus of Jacksonville

11/3/2024 @5:50 PM This review is concerning Henry Bryant, service manager, who was assigned to help me Saturday, 11/2/2024. I've been a Lexus customer for over 20 years and this is the worst service Bryant, service manager, who was assigned to help me Saturday, 11/2/2024. I've been a Lexus customer for over 20 years and this is the worst service that I have received from one of your service managers. (Larry Berry is my service manager, and he has always provided me with excellent and professional service.) I scheduled service for an oil change, 75,000 miles check, valve stem cap replacement, and repair left rear passenger door seal next to seat. I received all services requested, but the rear left passenger door seal. I just finished viewing the inspection video and I am quite upset. Wesley Paugh was the serviceman who did the inspection of my vehicle. He recommends replacing my front brake pads and repurpose motors. Henry Bryant did not inform me of this, nor did he communicate anything about my vehicle during the 3 hours that I waited for my vehicle. Then, the video shows the right rear passenger door seal being inspected. There is nothing wrong with the right rear passenger door seal. The left rear passenger door seal is extremely loose. After paying for services render and got to my vehicle, I found that the left rear passenger door seal was still loose, just as it was when I brought my vehicle in. I went back into the building and I found Henry and asked him if he would come with me to see that the door seal that needed repaired had not been repaired. Henry told me that they were trying to save me money by adjusting the seal. I told him that I didn't need them to save me money; I need the repair that I scheduled. I really like the service that Lexus of Jacksonville provides and I will continue to have my vehicle service there. I will not have Henry Bryant as a service manager. If Larry Barry is not available, I'll wait until he is. As for Henry Bryant, I rate him a 2. Lexus of Jacksonville Dealership a 4, because of this experience. Loretta Dilworth More

Jennifer Becker was excellent. She answered all my questions and listened to all my requests. I would rate her service as excellent. Got me out of there in an hour but had time to She answered all my questions and listened to all my requests. I would rate her service as excellent. Got me out of there in an hour but had time to grab lunch. Very pleasant experience for my first visit for my Lexus ES 350. Thank you Jennifer. Joe Iannotti More

Lexus of Jacksonville is a A+ dealership in providing great services and a friendly atmosphere! Larry B always explains what needs to be done and sees to all the details! Luke reconnected my Bluetooth in great services and a friendly atmosphere! Larry B always explains what needs to be done and sees to all the details! Luke reconnected my Bluetooth in a jiffy! Thr complimentary food is always tasty! Overall a very nice experience Thanks! More

Excellent service The service technician was excellent. The person that set up the appointment was excellent. I enjoyed the service and I did good.. The person that set up the appointment was excellent. I enjoyed the service and I did good.. More

Larry, is very efficient. He kept me informed. He is pleasant to work with. Thanks for a quick repair. He kept me informed. He is pleasant to work with. Thanks for a quick repair. More

Jennifer is very informed and customer service oriented. She has a pleasant personality. It shows that she wants customers satisfied. She has a pleasant personality. It shows that she wants customers satisfied. More

Larry Berry is a great service advisor. He’s always attentive to me when I come in for service. Fields service team have a great one of a kind guy and I recommend him to everyone I know wit He’s always attentive to me when I come in for service. Fields service team have a great one of a kind guy and I recommend him to everyone I know with a Lexus and ensure them he will always treat you right. Thanks again Larry! More

I cannot say enough about the amazing service I receive every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you for taking such great care of me and I’m sure all of your customers. I appreciate you. More

I cannot say enough about the amazing service I receive every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you every time I am at this Lexus location. Paula C in service and Frankie in sales are two of the best and I recommend them to anyone I know. Thank you for taking such great care of me and I’m sure all of your customers. I appreciate you. More

My first visit cost over $30 MORE than I was told online bc they added a tire balance I didn’t ask for. This visit the online prices for an oil change and tire rotation were incorrect according to the servi bc they added a tire balance I didn’t ask for. This visit the online prices for an oil change and tire rotation were incorrect according to the service rep. I’m glad I had written them down. The service rep took a pic of the online prices to the manager. They matched the online prices, but why/how could it be so wrong??! Also for my first visit I just needed a tire rotation and the cost online was about $63 …then this visit the online price was about $36 for a tire rotation, yet the rep said it’s usually just over $40. Why would it be $63 one time and $40 the next??!!! A tire rotation should cost the same whenever you get one…15,000 miles or 20,000! These examples are exactly what give dealership service departments a very bad name! I just wonder what it’ll be next time! I gotta keep on my toes! i don’t like to have to do that!! More