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Lexus of Jacksonville

Jacksonville, FL

4.8
726 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 726 reviews

September 23, 2022

Professional, courteous, prompt, excellent mechanics. Customer waiting area comfortable with a cafe and coffee bar. More

by ksg310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Sandberg
Sep 23, 2022 -

Lexus of Jacksonville responded

When we see words like "professional", "courteous", and "prompt", it lets us know we are doing a great job! Thank you from the whole team at Lexus of Jacksonville!

September 23, 2022

Excellent service given by lovely people! Thank you very much Lexus of Jacksonville and Patricia Conrad! More

by Onermp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Conrad
Sep 26, 2022 -

Lexus of Jacksonville responded

We are blushing! Thanks for supporting Patricia and the rest of the Lexus of Jacksonville team with such wonderful praise. Until next time!

September 22, 2022

They did the best they could. Thought price to examine car was high especially since I told them the truck latch was broken. Got a total of a 3300 bill, just close to do 1800 of r More

by caseymcconnell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger
Sep 28, 2022 -

Lexus of Jacksonville responded

Casey, we aim to offer great value, so I apologize if we've missed the mark here. Thank you for sharing your feedback as we continue to improve for our customers. I am happy that you enjoyed your loaner, and if there is anything else I can help with, please feel free to reach out. Thank you, Khai Ferguson - Service Manager - (904) 721-5000

September 21, 2022

I arrived at 8am and was met by Larry who quickly decided what service was needed. I had a nice breakfast and 1.5 hrs later got my car back serviced and washed. Great day so far! Thanks More

by bbennewitz2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry berry
Sep 21, 2022 -

Lexus of Jacksonville responded

We are delighted that you had such a great experience with Larry and our team! Thank you for choosing Lexus of Jacksonville for your service needs, we hope to work with you again down the road.

September 14, 2022

Allen was very helpful. In and out quickly Always a pleasant experience all the time. More

by Jrbirk51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Sep 14, 2022 -

Lexus of Jacksonville responded

Thank you for the amazing review! Your kind words are much appreciated. See you next time.

September 01, 2022

Shanon is excellent person that I am dealing with. He is the best. He is very helpful and knowledgeable. I am very happy with him More

by limsivath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shanon, Brian Zehren, Moe Ghanimah, Chuck Otzel, Yohan Danino, Jack Becker, Mark Clark
Sep 01, 2022 -

Lexus of Jacksonville responded

Thank you for the review. We're happy that Shannon was helpful and knowledgeable. See you again next time here at Lexus of Jacksonville!

August 29, 2022

Allen was our customer service rep. He was great at keeping me posted on what was being done. What I was not pleased with is how long it took them. I felt like it was unnecessary for t More

by Cheri Jamison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Allen S.
Sep 06, 2022 -

Lexus of Jacksonville responded

Cheri, While I'm thrilled Allen was able to help you, we will certainly look into what could have caused this delay to ensure a smoother process moving forward. We appreciate your support and hope to see you again next time. Khai Ferguson - Service Manager - (904) 721-5000

August 28, 2022

I have been driving a Lexus RX 350 for the past 15 years from this dealership. They are great to do business with I love the Lexus RX. My service manager is Larry Berry and he is the greatest. Each time More

by L Cason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Berry
Aug 29, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Larry and the Lexus of Jacksonville team over the years. Drive safely in your Lexus RX 350, and we hope to see you back again down the road!

August 20, 2022

This is my far the BEST experience I had with a dealership. When I acquired about the car, I told Phillip I would take the car if he could come down to a certain number. He said he wasn’t sure but More

by slroberson19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip
Aug 22, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Phillip and the Lexus of Jacksonville team. Drive safely in your new vehicle, and congratulations! We hope to see you back again down the road!

August 19, 2022

Called the sales person multiple times on the phone number provided in the email. No answer, no call back, even emailed the gentleman, no answer. I will spend my money else where. Thanks. More

by Avarughese
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lovett , J
Aug 21, 2022 -

Lexus of Jacksonville responded

I apologize for the lack of communication on behalf of my team. We strive to deliver attentive and accommodating service, and it is disappointing to see that we left the wrong impression. I assure you that we will use this feedback to improve our practices in the future. Lastly, I can see that we have lost your support, but if there is anything more I can do to assist you or help fix things, please feel free to reach out. Best, Brian Zehren - General Manager - bzehren@fieldsauto.com

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