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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.8
726 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 726 reviews

January 17, 2023

Received top notch service . Provided an approximate time of completion and my car was finished earlier. Larry, my service advisor was very nice and kept me informed of the ser More

by Riverca99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Berry
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Jan 17, 2023 -

Lexus of Jacksonville responded

We're thrilled you enjoyed working with Larry and our team here at Lexus of Jacksonville! Thanks so much for the supportive feedback.

January 16, 2023

Best service! Paula is phenomenal. Great restaurant, technician sends a video of problem yo your phone, easy scheduling. Will only use Fields Lexus! More

by carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Clements
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Jan 17, 2023 -

Lexus of Jacksonville responded

Thank you for your confidence in Paula and our team! We appreciate your feedback here at Lexus of Jacksonville. Have a great rest of your day!

January 09, 2023

Their customer service is everything the breakfast department, their overall cleanliness of the facility everything is great at this place More

by Dhardy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bryant
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Jan 10, 2023 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

December 15, 2022

Great service at Lexus of Jacksonville. Professional people that will take care of your car. More

by Barba
Recommend Dealer
Yes
Employees Worked With
Brian Zehren
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Dec 15, 2022 -

Lexus of Jacksonville responded

The team at Lexus of Jacksonville loves seeing great reviews! Thank you, Barba!

December 15, 2022

My car was serviced and returned to me looking like a pig sty. It was obvious they did not put down paper mats on the floor, or wipe the scuff marks and smudges from their dirty hands. The car was not washed More

by Velmcken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Allen Sandberg
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Dec 19, 2022 -

Lexus of Jacksonville responded

We understand the value of meticulous care, and I regret that your visit with us left you with a different impression. Your feedback will be addressed with my team to ensure a situation like this doesn't occur again down the road. I do see Alan has scheduled a detail for your vehicle — please let me know if you need anything. Brian Zehren - General Manager - bzehren@fieldsauto.com

December 08, 2022

My service rep Paula is awesome! She is always so very helpful and friendly! She makes the experiences enjoyable More

by retajet
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Paula
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Dec 08, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We appreciate the kind feedback about Paula and hope to see you back again at Lexus of Jacksonville. Safe travels!

November 27, 2022

My experience was great, My first service and it was very satisfying. Thank you Lexus. More

by M J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Conrad
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Nov 27, 2022 -

Lexus of Jacksonville responded

Hi MJ! Thank you for taking the time to leave our Lexus of Jacksonville team a five-star review! We strive to provide a top-quality service experience and are delighted to hear we did so for you. We hope to see you again in the future for any of your Lexus automotive needs and wish you safe travels until then.

November 17, 2022

This is our first time at Lexus of Jacksonville. Henry handled us with great care. More

by thedaokona
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Henry
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Nov 18, 2022 -

Lexus of Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Henry and the Lexus of Jacksonville team. Drive safely, and we hope to see you back again down the road!

November 09, 2022

Dealership efficient and reliable. Appreciated that Paula got Zack to help me with my devices. More

by Angel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paula
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Nov 09, 2022 -

Lexus of Jacksonville responded

Angel, we are over the moon to hear that you trust Paula, Zack, and the team to get the job done right. Thank you for choosing Lexus of Jacksonville!

November 09, 2022

Paula in service was very professional. She made my 1st experience with your dealership exceptional. I drive from south St. Augustine. I'm looking forward to my future experiences. Thank y More

by Tamhopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Clemons
Report | Print
Nov 10, 2022 -

Lexus of Jacksonville responded

We are thrilled that you had such a positive experience working with Paula! Thank you for choosing Lexus of Jacksonville and for sharing your support on our page. Drive safely until we see you again!

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