Lexus of Jacksonville

Larry Berry is a great example of how service should be done. I will be nack done. I will be nack More

I’m very happy with the recent maintenance service to my vehicle at Lexus of Jacksonville. Henry was prompt and thorough and paid attention to the extras! The Team delivered quality work and made everything vehicle at Lexus of Jacksonville. Henry was prompt and thorough and paid attention to the extras! The Team delivered quality work and made everything super easy! I would absolutely recommend Lexus of Jacksonville for any service you may need on your car. More

Jeff Lovett was so helpful and kind. We would come back to see him if we needed another car! We would come back to see him if we needed another car! More

Every person I encountered was especially friendly, helpful and knowledgeable. Patricia Conrad was particularly easy to work with. She kept me informed at every step, gave me realistic estimates, and helpful and knowledgeable. Patricia Conrad was particularly easy to work with. She kept me informed at every step, gave me realistic estimates, and hit every goal. The wait facilities are excellent, time passes quickly. In all a very pleasant afternoon! More

Incredible purchase experience at Lexus of Jacksonville. Defying all expectations in a post-pandemic world, Frank Hornick was a great steward of our transaction. Found him to be professional, competent, and Defying all expectations in a post-pandemic world, Frank Hornick was a great steward of our transaction. Found him to be professional, competent, and courteous - a rare combination of traits. Frank listened well and was fact-driven. Be comfortable discussing your luxury automotive projects with this dealership, and especially with Mr. Hornick. More

Great service. Like the cafe And the car wash. Nice touches. Pleasant staff. Five stars. Like the cafe And the car wash. Nice touches. Pleasant staff. Five stars. More

This is the fifth car I have purchased with the help of Don Hakker. He was kind, attentive and knowledgeable. It was a pleasure doing business with both him and Elizabeth Ferrell the finance manager. I Don Hakker. He was kind, attentive and knowledgeable. It was a pleasure doing business with both him and Elizabeth Ferrell the finance manager. I will definitely use this dealership again the next time I am in need of a new car. More

Lexus of Jacksonville is a five star operation. Making the initial appointment, the ease of in-processing, until I drove out with my car made for a very positive experience. The fact that it al Making the initial appointment, the ease of in-processing, until I drove out with my car made for a very positive experience. The fact that it all went well was due to the efforts and attention of the service manager Pat Conrad. Pat was there to meet me when I drove up. After a quick turnover of the car, we went to her office to detail my concerns and explain the problem. Within a short time, I was on my way with a loaner. Pat Conrad: -has excellent interpersonal skills. She is an effective and relaxed communicator able to ask the right questions to insure that the issue is understood and explained. -knows the automotive service business and was able to answer my questions in a friendly and professional manner. -communicated with me when necessary regarding where the shop was in the repair process. In this instance, a part was needed and ordered, at the time she gave me an estimate as to when it would be received. For me as the owner it was, from start to finish, a seamless process. Pat Conrad’s performance was a 5 star effort in all categories. More

They made it easy to trade in and lease my new car. Shannon Peek has helped me with my last 4 leases and I’ve been very satisfied. Shannon Peek has helped me with my last 4 leases and I’ve been very satisfied. More

Efficient professional service with friendly, courteous staff. Quick turnaround for inspection and diagnostic results while waiting. staff. Quick turnaround for inspection and diagnostic results while waiting. More