Lexus of Jacksonville

I brought my Lexus GS 350 into Lexus of Jacksonville today with the complaint of the car not responding to the FOB. My Service Rep. was Larry Berry. It was not a problem of the FOB’s battery but the FOB today with the complaint of the car not responding to the FOB. My Service Rep. was Larry Berry. It was not a problem of the FOB’s battery but the FOB!s mechanism. After ruling out other potential causes it was recalibrated and now is working well. I have to give a sincere thank you to Larrry and the Service Dept. for recognizing and resolving the problem. I give 5 stars to all involved and the dealership for being so courteous, professional, speedy of service and friendly to me. Michael. More

My Lexus GS 350 was serviced today for a faulty FOB. My Service Rep. Larry Berry and the Service Dept. recognized and resolved the problem very quickly. I give Larry and the Service Dept. 5 stars for My Service Rep. Larry Berry and the Service Dept. recognized and resolved the problem very quickly. I give Larry and the Service Dept. 5 stars for being so courteous, speedy of service and friendly. Thank you More

Very informative and professional service. Service is prompt and polite. I also like the video sent detailing the recommendations for service while the mechanic checks the vehicle. Service is prompt and polite. I also like the video sent detailing the recommendations for service while the mechanic checks the vehicle. More

Trey was amazing. Helpful and easy to work with. Made the entire transaction smooth & delivered a beautiful, perfectly shined up vehicle with a tank of gas and xm rad Helpful and easy to work with. Made the entire transaction smooth & delivered a beautiful, perfectly shined up vehicle with a tank of gas and xm radio trial! I absolutely love how easy this was and I got exactly what was expected. Beautiful vehicle. Jennifer in F&I was great. All around couldn’t be happier- and I come from a family of car business people! More

Excellent Service, Patricia is great! She is very helpful and courteous. Patricia kept me informed throughout the service process, Excellent customer service experience from start to fini She is very helpful and courteous. Patricia kept me informed throughout the service process, Excellent customer service experience from start to finish! Keep up the good work! Thanks again!! More

Paula is a very courteous and knowledgeable service advisor. Met me at my car for the appointment and quickly prepared paperwork; showed me the loaner car and suggested that I have breakfast while she advisor. Met me at my car for the appointment and quickly prepared paperwork; showed me the loaner car and suggested that I have breakfast while she parked the car for me and returned the key. My car needed additional work, that I suspected, and I received a video of the brakes . Estimate was included, which I approved electronically and received a voice mail from Paula that my car was ready for pickup. Returned rental and collected the paperwork and was on my way. Paula is great More

Mr. Philip Martin was very professional, pleasant, knowledgeable and very patient in helping me own my first car. Thanks. knowledgeable and very patient in helping me own my first car. Thanks. More

Thank you so much. Very satisfied with the work and service you have done for my car. Promptly and professionally done. Thank you Allen. Very satisfied with the work and service you have done for my car. Promptly and professionally done. Thank you Allen. More

Great service! Appointment was on time, the car service was done in expected time. Patricia was very nice and helpful. All personal are professional Appointment was on time, the car service was done in expected time. Patricia was very nice and helpful. All personal are professional More

Paula Clemons always takes excellent care of me. I prefer to deal only with Paula. I prefer to deal only with Paula. More