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Lexus of Jacksonville

Jacksonville, FL

4.8
725 Reviews

10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 725 reviews

October 02, 2023

I just bought an TX350 from Lexus of Jacksonville. Shannon Peek made it a great experience, Patiently answering every question and guiding me thru the experience. Thanks, Shannon! More

by Mpwolfson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Peek
Oct 03, 2023 -

Lexus of Jacksonville responded

We're delighted to know that Shannon made your experience at Lexus of Jacksonville a great one! We appreciate the feedback and hope you enjoy every ride in your new Lexus TX 350!

September 30, 2023

Very confusing web site. Service can't book web specials. Misleading rental terms. No one greeted me when i walked in Had to break up chatting staff to get help. Like l More

by Palm City Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
Oct 03, 2023 -

Lexus of Jacksonville responded

We strive to provide an easy and welcoming service, so it's disappointing that this wasn't reflected in your experience. Your feedback is valuable in helping us improve our services and management. If you are willing, I would appreciate any additional details on the website issues you experienced. Please feel free to reach out if you'd like to discuss this further or need any assistance in the future. Thank you, Brian Zehren - General Manager - bzehren@fieldsauto.com

Oct 03, 2023 -

Palm City Tom responded

Web site had a number i called that was to a phishing attempt. Specials on web site not available to service reps. Had some confusion about what i had booked and what you charge. Rental car charged me for gas when i replaced what i used because "3/4" full was subjective measure. I drove 12 miles! Individual that heard my complaint said charge was correct, I was wrong and that Lexus 350RX doesn't get more that 12 miles a gallon!!!! (i put almost a gallon in). Stated I should have assured the rental was "3/4" full before taking. I trusted advisor and staff to be fair. Never Again. You need a thorough review of web site and internal procedures. Be glad to help.

September 27, 2023

I like to use this dealership because Jennifer the service advisor is very knowledgeable to her job assignments and gives the customer excellent service. More

by Bromandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Becker
Sep 28, 2023 -

Lexus of Jacksonville responded

We're glad to know you've had such a positive experience with Jennifer at Lexus of Jacksonville! Her knowledge and dedication are indeed valuable. Thanks for sharing your feedback, we appreciate it!

September 18, 2023

Brought car in for inspection ( no appointment). Explanation given, recommendation followed. Clean car delivered. Even had breakfast. Service consultant (Paula) is the best. Won’t go anywhere else. More

by 3168albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Cleamons
Sep 18, 2023 -

Lexus of Jacksonville responded

We're glad to know that you had a great experience with Paula and our team at Lexus of Jacksonville. We appreciate your trust in us to get the job done and hope to see you back again down the road!

September 16, 2023

Always a pleasure doing business there! We have purchased several cars there!! Always enjoy the experience! More

by Wifeofcpo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Otzel
Sep 18, 2023 -

Lexus of Jacksonville responded

We're delighted to know you've had multiple positive experiences at Lexus of Jacksonville! Thanks for your continued support, and we look forward to assisting with any future car purchases.

September 15, 2023

Enjoyed working with Jeff and Vika. I was a bit confused about buying a car but Jeff quickly figured out what I was looking for and promptly showed me all the inventory. He was ver More

by susan789hjk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lovett, Vika Khramov
Sep 18, 2023 -

Lexus of Jacksonville responded

We're glad to know that Jeff and Vika were able to assist you in finding the perfect car at Lexus of Jacksonville. Our team is always here to help clarify any confusion or answer questions, so don't hesitate if you need anything else!

September 11, 2023

Service was quick and well organized. They listened carefully and addressed all our concerns. five stars all the way. More

by vguruv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Bryant
Sep 12, 2023 -

Lexus of Jacksonville responded

We're happy to hear that you enjoyed working with our Lexus of Jacksonville team! Thanks so much for the support!

August 31, 2023

Jennifer was a breath of fresh air to work with! Helpful, efficient, knowledgable & kind. All aspects I look for when making a big purchase. The overall experience at Lexus Jax was phenomenal and More

by Alex Crawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Behymer
Aug 31, 2023 -

Lexus of Jacksonville responded

Alex, it's fantastic to know that Jennifer and the rest of our team at Lexus of Jacksonville provided you with such a memorable experience. We're grateful for your kind words and look forward to serving you and your Lexus again down the road! Enjoy the ride!

August 22, 2023

I was pleased how well my car was serviced and how well I was treated. More

by Jtmarcy152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sereda
Aug 22, 2023 -

Lexus of Jacksonville responded

Reviews like this one make our day! Thank you for choosing Lexus of Jacksonville and trusting us with the care and service of your vehicle. We are happy to hear how friendly and helpful the team was throughout it all. Have a great day and we hope to see you again down the road!

August 16, 2023

Very professional service i have been here several times and the experience has always been good More

by mathisjanice58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
Aug 17, 2023 -

Lexus of Jacksonville responded

Thank you for the review! We appreciate your business and hope to see you again at Lexus of Jacksonville!

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