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Lexus of Jacksonville

Jacksonville, FL

Overview
Reviews
Vehicles
4.7
794 Reviews
Call Dealership (904) 721-5000
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10259 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 794 reviews

December 25, 2025

Service department was understaffed and not prepared for the amount of appointments they made My technician did not seem to care that I was upset and have experienced unsatisfactory service several times a More

by Rgag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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December 24, 2025

Jovie is a good salesman he gave me all the information I requested When the work was finished he communicated the work done clearly and did some minor free work He is good Keep him More

by P.achar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Becker
Report | Print
Dec 26, 2025 -

Lexus of Jacksonville responded

We're happy to hear Jovie provided all the information you needed and took such good care of your service needs. Thank you for choosing Lexus of Jacksonville!

December 23, 2025

Was promised a couple of things and dealer did not follow through, very disappointing to have spent so much money More

by gerryms1117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff, Chuck Otzel
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December 15, 2025

Service was excellent and advisors were very professional! Would recommend this service center dealership to others! Using for years and they are honest and reliable! More

by Semixon67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Dec 16, 2025 -

Lexus of Jacksonville responded

Thank you for your continued trust and glowing recommendation! We’re proud of our team’s professionalism and honesty. We look forward to serving you for years to come at Lexus of Jacksonville!

December 14, 2025

The dealership process was very good. The accommodations afforded to secure the vehicle was more than we expected. The salesperson was very courteous, welcoming but did not exert pressu More

by lmullins0534
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bliss Sanders, Alex York
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Dec 15, 2025 -

Lexus of Jacksonville responded

Thank you for sharing your feedback! We’re pleased to hear our team made your experience seamless and pressure-free. We appreciate your business and hope to welcome you back to Lexus of Jacksonville in the future!

December 08, 2025

I currently regret purchasing a Lexus ES300H- my next vehicle will likely be a BMW. More

by jdparmet
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kai
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December 06, 2025

Highly recommended , the staff are perfect, my service advisor was perfect I will recommend To my friends and families. More

by Mar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Sarmiento
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Dec 08, 2025 -

Lexus of Jacksonville responded

Thank you for the perfect review and for sharing your recommendation, Mar! We appreciate your support and look forward to serving you again at Lexus of Jacksonville.

November 26, 2025

Great staff, great dealership! Josh, my service advisor is the best!! Been going there for over 10 years, since we moved here. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Nov 26, 2025 -

Lexus of Jacksonville responded

Elaine, we're grateful for your loyalty and will pass along your compliments to Josh and the team. Thanks for choosing Lexus of Jacksonville!

November 25, 2025

OMG! !! One of THE best experiences I've ever had at a dealership. 10 out of 10 highly recommend!!! They listen to you, give you advice and just overall fe More

by jdwilliams0077
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Downey and Bob
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Nov 26, 2025 -

Lexus of Jacksonville responded

Thank you so much for sharing your fantastic feedback! It's awesome to hear our team, especially Steve and Bob, went above and beyond for you. We look forward to seeing you again at Lexus of Jacksonville.

November 20, 2025

Josh in Service at Lexus of Jacksonville is quite an asset. Always goes out of his way for me as the customer. He rates as a 10+ in customer Service. More

by Margi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua in Service
Report | Print
Nov 21, 2025 -

Lexus of Jacksonville responded

Margi, we're lucky to have Josh on our team! Thank you for sharing this positive feedback. We'll pass along your kind words to him. We hope to welcome you back to Lexus of Jacksonville soon.

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