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Lexus of Glendale
Glendale, CA
424 Reviews
When luxury is a way of life, you want the best that life can offer. Smooth, quiet rides are tantamount to standards for Lexus. Here at Lexus of Glendale, we provide the finest products with our passionate commitment to our guests. As your Hollywood Lexus dealer and Los Angeles Lexus dealer, we know you have high expectations. Come to Glendale to see how we extend the Lexus Covenant to each and every one of our guests!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 424 reviews
August 12, 2015
Great Service! I have to say I really liked Kin. He was very helpful, friendly, & professional. I brought in my Lexus for service, he explained in detail what is ne I have to say I really liked Kin. He was very helpful, friendly, & professional. I brought in my Lexus for service, he explained in detail what is needed to be service. He don't sound like a pushy salesman selling needless service. I would definitely recommend Kin and Lesus of Glendale to my friends/relatives who need services for their Lexus vehicles. More
by maymay
Employees Worked With
Kin Kwan
Helpful June 28, 2015
Consistently Good to Excellent Service I almost never write reviews or respond to surveys. But after using Glendale Lexus for 2008 IS250 maintenance for over 6 years, I am writing my firs I almost never write reviews or respond to surveys. But after using Glendale Lexus for 2008 IS250 maintenance for over 6 years, I am writing my first review for it. I would definitely recommend their service. Their loaner car service is definitely a big advantage and is a big point for convenience as long as you request it in advance. For a short time after the 2008 Financial Crisis, they would even fill up my gas tank and wash the car after every service except for after the minimal service,(That was nice!) Recently, I went in for a service and one service attendant (Jimmy Choi) explained very succinctly about what to look for in tire maintenance and replacements. He explained in very easy terms about what state what my brake rotors were in and what needs to be done since I haven't done that service since buying the car new. Didn't sound like a pushy salesman selling needless service. During the last 6 years, there were times when phone calls to Parts Dept. guys got just " I don't know" replies and just plain old not willing to help very much. What is it about these Parts Dept guys answering phone calls sounding like I-don't-care. I don't know who are answering phone inquiries now, but a few years ago, not so good. Overall, I would definitely recommend their service if you are within 10 to 15 mile radius. More
by lexuscustomer
Employees Worked With
Jimmy Choi
August 31, 2014
Good experience again! We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of w We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live. More
by georgiegirl52
Employees Worked With
July 26, 2014
Great Experience Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicab Went there to get my 5k mile maintenance done and I must say that the personnel there can best be described as genuinely kind, informative, and amicable. I enjoyed working the service staff and the courtesy shuttle drivers. Another takeaway is how nice the dealership is inside. Most Lexus dealerships are nice but this one had a slightly different essence about it. Perhaps it's the large screen Macs or the recycling body massage chairs along with the aesthetically pleasing layout. More
by tpaisley23
Employees Worked With
Mario
February 15, 2014
In late October, 2012 my husband leased an LS460 from Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to u Glendale Lexus with prepaid maintenance. Included in this maintenance was a "full tank of gas" every time the car is brought for service as told to us by Lucy Sarkisian. However at the first maintenance, the service person said that it is only for specific mileage reached. At the second service, I was told the same and that this maintenance deal was not transferable at any other dealerships. SInce I had an RX350 that was serviced by Edie at Beverly Hills, I inquired and found out that prepaid maintenance is transferable to any other Lexus dealer. I lost on the money I paid for the full tank of gas for the five years. But I would rather deal with people who tells you the truth than sugar coat and reneged on their word.I will not refer any friends to this dealership. I now deal with either Santa Monica or Beverly Hills Lexus. More
by scanton
Employees Worked With
January 28, 2014
I had a great experience with the whole process of the leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car n leasing my car. The Dealer was very helpful and showed me everything affiliated with the vehicle. She was very patient and understanding of my car needs. More
by mariam1220
Employees Worked With
Ellie Shafiee
November 14, 2013
Arbi is extremely professional and knowledgable; it is absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! absolutely a pleasure to work with him. Because of Arbi Lexus of Glendale has my business for life. I also love the weekly "free" car washes! More
by 8949atb
Employees Worked With
November 05, 2013
I brought my 2006 Lexus SC in for the 50k mile service, and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contac and as alway it was an excellent experience. Upon a thorough check I had to replace a few things, but my Service Consultant, Fred Hottenroth, contacted me right away, detailed what was needed, and expeditiously proceeded upon my approval. I must say that I truly appreciate and trust Fred! He's cared for my Lexus service needs for some time and I must say a big reason I utilize Glendale Lexus for service. Thanks also to all the great servicing personnel, my car drives like new! Ilove my Lexus SC, it performs and looks as amazing in 2013 as it did when purchased in 2006! More
by Ss6416
Employees Worked With
September 12, 2013
Agreed in most of the leasing terms and drove to dealer to close the transaction and pick-up the car and requested to let me know if they would be ready, which they did. Unfortunately, they made ne drive t to close the transaction and pick-up the car and requested to let me know if they would be ready, which they did. Unfortunately, they made ne drive to the dealer and never had the car on stock and were scrambling to get it from another dealer. Although I do understand that inventory levels fluctuate daily, I do expect for them to tell me that the vehicle that I had requested was not on stock yet, which I would have understood and consider waiting a few more days. However, the staff made me drive to the dealer and wasted my time even though I told me many times to be respecfull of my time. So I walk out of the dealer. Later in the evening, I received a call from the sales manager, Vivian, who informed that they had located a vehicle which would be delivery the next day and wanted to cofirm the terms of the transaction. I then asked her to send me the vehicle's specs. first for my consideration. Vivian emailed me the vehicles specs but it was missing a couple of the options (which I had desired and requested numberous time). So I told Vivian that I was not interested and may be would consider it the next day as I did not appreciate that they were not upfront with me and wasted my time and still did not have vehicle as I requested. After I cool off the next day, I send Vivian an email to let her know that I was very disappointed about how they handled the transaction and that I had higher expectations from a Lexus dealer. But instead of replying to my comments in the email, she reply to let me know that the vehicle she had offerred the day before had arrived and was ready for "inspection and that all the sales rep. were eager to sell it" so to come down to the dear to see it. I would have consider the vehicle even if it did not have one of the options that I had requested but the lack of response from her to my comments showed that all they care was about closing a transaction and not making a customer happy. They keep thinking that I was upset because I did not get the car as spec., which was not the case. So I bought a Mercedes-Benz instead of a Lexus the following week. More
by Frank5400f
Employees Worked With
Vivian Fowler, Sales Manager & Maurice, sales consultant
August 26, 2013
Just wanted to take the moment to give my token of appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me appreciation for Arbi Der-Krikorian as he took care of my car for service. Made an appointment with him then he took my car in for service, called me at the lounge area informing that my car is ready to go, and he took care of the paperwork. More
by DougEllis
Employees Worked With
