Lexus of Glendale

I have been leasing from Lexus of Glendale for the past 15 years. The Service Department is excellent! The Advisors are friendly, professional, knowledgeable and always provide quality service! 15 years. The Service Department is excellent! The Advisors are friendly, professional, knowledgeable and always provide quality service! More

The 40K service was well done, from appointment setup including reserving rental to completing the service timely to excellent work on the actual service including reserving rental to completing the service timely to excellent work on the actual service More

Good experience. Car was ready as promised. Nice comfortable waiting lounge with coffee and tea. Car was ready as promised. Nice comfortable waiting lounge with coffee and tea. More

Prompt and easy check in and check out. Simple online appointments. Clear discussion on what work would be done. Simple online appointments. Clear discussion on what work would be done. More

Quick and easy drop off and pick up. Received my loaner within 10 minutes and pick up was roughly about the same. My service advisor was very detailed about be procedure and any question Received my loaner within 10 minutes and pick up was roughly about the same. My service advisor was very detailed about be procedure and any questions I had. More

I've been using Lexus of Glendale for all of my services needs not only with respect to my current vehicle (a 2017 RX450h), but for my prior Lexus SUV as well. Indeed, I even purchased my current car from needs not only with respect to my current vehicle (a 2017 RX450h), but for my prior Lexus SUV as well. Indeed, I even purchased my current car from Lexus of Glendale. Virtually all of my dealings with them have been exceptionally courteous and professional, and one time they even stayed late to finish work on my car rather than make me come back the next day. I can't imagine using anyone else. More

Excellent, fast service. Comfortable waiting area. Friendly capable staff. Finished car early. Great loaner experience. Comfortable waiting area. Friendly capable staff. Finished car early. Great loaner experience. More

Very professional and accommodating Kassandra is wonderful told them I was late to work and they got my car to me very quickly wonderful told them I was late to work and they got my car to me very quickly More

Was very happy with the service, time it was performed and information provided at the time of drop off and later after further evaluation. and information provided at the time of drop off and later after further evaluation. More

I received a call Thursday night from Karen ( salesmen). I have been looking for a specific NX for awhile. He called me and told me he had THE ONE . It just arrived. He would call me in the morning. I calle I have been looking for a specific NX for awhile. He called me and told me he had THE ONE . It just arrived. He would call me in the morning. I called him around 10 am and he said he was on his way to work. At 12 pm he sent me a pic. He captioned it "This is the one,". He said he was busy but would get right back to me.... nothing. Then at 2 pm he said he was talking to his manager for numbers. 3 pm nothing...at 6:20 PM this is the EXACT text message I received "sorry for the late response but that vehicle was a pre order for someone else!". The worst part was another dealer was giving me a great offer but I really wanted the red one. So I lost 2 cars that day. I think I Know the REAL reason. The other dealer was giving me the car for MSRP.(2 years ago that would be a HUgE win for the dealers) Sadly, greed has made the already greedy dealers worse. I have unfortunately had to buy a few cars for family,y members ( just the legwork not the money lol). I have actually had dealers just hang up if you won't pay 5k over. I cannot wait until this re corrects and they need us. I cannot believe how I have been treated. More