Lexus of Glendale

I am very satisfied with the work and time estimates given to me. They usually always accurate. given to me. They usually always accurate. More

Stacy was very friendly and helpful. Service done professionally and in the time promised. Thank you always! Service done professionally and in the time promised. Thank you always! More

Lara was excellent. Very attentive to my needs, very friendly and is still helpful even after delivery of my vehicle. Additionally, she tried for an hour to register the Very attentive to my needs, very friendly and is still helpful even after delivery of my vehicle. Additionally, she tried for an hour to register the Lexus App to my car (turns out there was a system wide outage re the app). I would definitely purchase another car from her! I encountered a long delay in the finance department due to "computer/printer problems". Toyota doesn't have these issues as their documents appear on a table top where the customer can read and sign them. At the end, they provide a thumb drive with everything on it so nothing is printed. Lexus needs to follow Toyota's lead and move into the 21st century! Despite this, LoG still gets a 5-star rating which tells you how good Lara was! Also, someone named Vartan assisted with the app registration a couple of days after delivery, but there was still a system problem, so not a dealer problem. More

Service always done professionally and in the time promised. Service attendants courteous and friendly. Never had anything to complain about. Satisfaction guaranteed. promised. Service attendants courteous and friendly. Never had anything to complain about. Satisfaction guaranteed. More

We bought a nx300 at Lexus of Glendale and was helped by Michael (Mgo) Kalayjian. We had some minor problems here and there and also couple questions. Michael was not helpful in answering questions we had, Michael (Mgo) Kalayjian. We had some minor problems here and there and also couple questions. Michael was not helpful in answering questions we had, and was also condescending. We asked if we have problems getting the pink slip, (because we did have a problem with getting it with previous cars) who we should call. He said bank, and we got confused which bank we should call. He asked 'which bank do you think?' In a condescending way (He could have just said Lexus financial, or simply given us a number to Lexus financial. He did not seem to have much knowledge about any questions that we had, and also said that he is doing us a favor by doing all the documents (I thought Lexus paid him to do it..? And also we could do dmv documents easily too?) for us. The experience was not pleasant at all! More

Terrell was amazing. If your transactiontime to buy a car is 5 hours you should feed people more than choco chip cookies. Way way way too long… If your transactiontime to buy a car is 5 hours you should feed people more than choco chip cookies. Way way way too long… More

Very friendly and helpful staff ! ! Jorge Navarro took the time to really explain to me the service needed for my car!! Always an excellent experience at this dealership… ! Jorge Navarro took the time to really explain to me the service needed for my car!! Always an excellent experience at this dealership… More

This is to appreciate/ acknowledge Danny Mata's polite demeanor and knowledge about the system. He has excellent customer service and is able to identify and explain in detail all the car's required servi demeanor and knowledge about the system. He has excellent customer service and is able to identify and explain in detail all the car's required services and prices. In regards to the car, it is running like new and that shows me that they did an excellent job. Thank you More

Tony Chavez was very personable, knowledgeable and efficient. he got me in and out quickly and kept me advised every step of the way. I got a loaner quickly (did not even have time to eat the complim efficient. he got me in and out quickly and kept me advised every step of the way. I got a loaner quickly (did not even have time to eat the complimentary pastry) and pick up was quick and easy. They even washed my car. No wonder that I have been coming here for over 30 years (longer?) thanks. More

I appreciate the excellent customer care I received from Desiree Castillo and Denice Avila on Saturday June 17, 2023. Desiree was very knowledgeable and patient in the setup of the car via Lexus app to the Desiree Castillo and Denice Avila on Saturday June 17, 2023. Desiree was very knowledgeable and patient in the setup of the car via Lexus app to the media panel and spent all the time I needed to get familiar with the new environment. Denice Avila was just as pleasant with the financial process of the deal. I would recommend Glendale Lexus to future buyers. Thank you - C Reed More