Lexus of Freeport

Airbag recall Great experience with the Rockville Centre crew. Got there and waited less than five minutes to be checked in. My agent handled my paper work quickl Great experience with the Rockville Centre crew. Got there and waited less than five minutes to be checked in. My agent handled my paper work quickly and I was given a beautiful loaner for the day. My car was returned to me in just a few hours and I was on my way. More

excellent service Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to u Everyone was very courteous and helpful. I was pleased how fast everything took. Even getting a loaner car was done very fast and explained how to use the car properly. More

Great experience as always I have recently purchased my third car from this dealership, and from day one I have been satisfied with their professionalism and making me feel like I have recently purchased my third car from this dealership, and from day one I have been satisfied with their professionalism and making me feel like like my needs matter. I have been working with Dawn Stripp since 2014 and she’s the best. She’s amazing knowing what I need and always go beyond to keep me satisfied. I’m in love with my car she just helped me purchase. Always love this dealership from sales to service I have no issues. More

Satisfactory The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had do The customer is kept up to date on the progress of the work. Everything is explained regarding the service done or needed. The service that I had done on this last visit was because of a recall. More

Service met expectations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. The service was polite and delivered in a timely manner. The refreshment area was below average as it is much better at other Lexus locations. More

New lease Our salesperson, Johnathan Agosto was incredible amazing. He was able to get us in a 2019 Lexus RX350 and we were able to take two of our trade ins. Our salesperson, Johnathan Agosto was incredible amazing. He was able to get us in a 2019 Lexus RX350 and we were able to take two of our trade ins. I recommend him to anyone that is interested in leasing or purchasing a Lexus from Rockville Centre. He will go out of his way to get you the best deal possible and make sure you are happy. More

Mr Clement and Joe Montano were very helpful and professional all through the process. Even when we had to cancel appointment, they understood and were very patient. I first met Clement 3 years ago professional all through the process. Even when we had to cancel appointment, they understood and were very patient. I first met Clement 3 years ago, even though we didn’t get to do any business then, I always knew that I would come back to Lexus The vehicle drives great and it has met my expectation More

First service Maintenance Prompt and courteous service by valet, receptionist and service advisor (Michelle Manzo). I told her my issues, she addressed each and every item to Prompt and courteous service by valet, receptionist and service advisor (Michelle Manzo). I told her my issues, she addressed each and every item to my satisfaction. Most were basic. Not really problems just my inexperience. Even the wait was pretty close to what she quoted. More

Great experience Went in to look at the NX one afternoon and Clement was very helpful and answered some questions for me. My son and I went back on Monday and Clement Went in to look at the NX one afternoon and Clement was very helpful and answered some questions for me. My son and I went back on Monday and Clement took care of us and made the experience smooth More

The Service Man( his last name is Baldwin) is amazing, and made up for the guy in valet who skipped my car and took the car behind me first(the other valet guy even questioned him). Mr. Baldwin was very p and made up for the guy in valet who skipped my car and took the car behind me first(the other valet guy even questioned him). Mr. Baldwin was very personable and kept us up to date with what was happening. He is definitely an asset to your company. More