Lexus of Freeport

This dealerships service advisor Everet is the best thing to happen to this dealership. I come from Massapequa Park to follow him from Stholer. He knows your needs and treats you like family. Addresses your to happen to this dealership. I come from Massapequa Park to follow him from Stholer. He knows your needs and treats you like family. Addresses your concerns and gives you your car back fixed beyond reproach. Hokd on tight to him. More

Great price on a 2021 AudiQ5. Best price anywhere on internet.Didn’t add any hidden fees at purchase. Salesman and finance manager were Great to work with. I highly recommend stopp Best price anywhere on internet.Didn’t add any hidden fees at purchase. Salesman and finance manager were Great to work with. I highly recommend stopping by or at least looking at there inventory. More

I have a really good experience very professional team I really recommend Lexus of Freeport really recommend Lexus of Freeport More

Very accommodating, and polite. I felt comfortable. All my questions and concerns were answered right away I felt comfortable. All my questions and concerns were answered right away More

I purchased my 2022 Lexus IS 350 today 7/30/2022 and my sales consultant was Felicia O'Brien and she was just flat out awesome person to deal with. This dealership has the no hassle car buying experience a sales consultant was Felicia O'Brien and she was just flat out awesome person to deal with. This dealership has the no hassle car buying experience and that's a fact ! I am from Lehigh valley Pennsylvania and I traveled up to Freeport to pick my car up. Felicia set the sale up and took my deposit over the phone, she always returned my calls, and was very professional and friendly. I can't express enough to anyone in the market for a Lexus, you won't regret buying from here. I am so happy with the service and people there that I will be going back there for my next Lexus as well. Super great experience. Maximo Arias in finance was also a super nice guy. No additional add on sales pitches either. If you don't have interest in the additional add ons then it's not pushed. Best, no hassle, car sale I ever made. More

I was there for an inspection and was advised by Dina that I was due for an oil change.She explained that it would probably take less than one hour more.While I was waiting,she nice enough to show me how that I was due for an oil change.She explained that it would probably take less than one hour more.While I was waiting,she nice enough to show me how quick and simple to register my car online. My visit was timely,efficient and pleasant. More

Jeffrey was great from the very beginning. He actually kept the dealership open past closing to talk to us about our needs when we happen to walk in just to ask questions. He was execllent thr He actually kept the dealership open past closing to talk to us about our needs when we happen to walk in just to ask questions. He was execllent throughout the process More

Beware of their financial department, and Lexus financials. Extremely horrible customer service when it comes to finances. A lot of sweet talks when purchasing, after purchasing, no customer suppor financials. Extremely horrible customer service when it comes to finances. A lot of sweet talks when purchasing, after purchasing, no customer support what-so-ever. Bought a used 2018 Toyota RAV4 last year with extra warranty that was taxed. I returned the warranty and these people told me that Toyota Financials (TF) will return the payment for the warranty. In February, I managed to get the payment back for the warranty. I asked TF to return the tax (which is over $200) as well that was charged on the warranty, they said we did not collect the tax, you should contact the dealership you bought the vehicle from, they collected tax. They have to return the tax to you. I contacted these guys in February and left numerous messages, but no one called back or picked up the phone. I've been calling these guys since February!!! I can guarantee that if I look at my call history from February to this very date (July 20th, 2022) the number of times I have called and left messages has been at least over 50 times. Yesterday itself, I called his office at 9 times during different times of the day only to hear from sales department that he stepped out of his office. I called again and Mohammad (the guy from sales department) picked up and gave me his extension. Interestingly, over two weeks ago (week of 27th of June) I received a call back from Joe Montano from financial department. He stated that Lexus dealership (LD) is not responsible for returning the tax, it is T.F.'s responsibility to return the tax. I told him, I had had conversation with TF representatives numerous times, and each time they said it is LD's responsibility. Joe said to me, "they (TF) don't know what they are talking about. " After a while during the same phone call conversation, he proceeded to say "I don't think you are supposed to get tax back on warranty. The tax went to state." I used an analogy to explain him that when you buy a product for example a coat from a store, and it is taxed, when you return the coat, you get the tax back too. He said, "I don't know about this." (PS. This guy has worked in finance departments of numerous car companies for at least 20 years - his own words when we were purchasing the vehicle). He further stated that he "will look into this, and call us back tomorrow" (the same week of 27th of June). After numerous calls, messages, voicemails left for Joe Montano, I finally received a phone call from him 4 months later, then he says he will call me back "tomorrow." After over 2 weeks of waiting for "tomorrow", I think I am done trying to reach out to them. I will be exploring other options to get back the tax that I am legally entitled to after returning a product (Toyota warranty). I would highly recommend financing your purchase via private loan or via a loan from your own bank, as these guys are not trustworthy when it comes to dealing with Finances. I will never be doing business with these guys again... not because of the tax, but because of the time and effort I spent just trying to contact them. PS. These guys had provided a vehicle with inadequate brakes to me and claimed it was fine as it passed our inspection test when selling the vehicle. Under the dealership warranty, I decided to have their service shop repair it. They said to go to Toyota of Westbury as your car is from there, we don't take care of Toyotas (even though at an earlier time, their service department manager says we do take care of Toyota vehicles, there must have been a communication error)... We went, the Toyota dealership gave me an estimate of $600 and told me that your is still under the dealership warranty period. You should go to the Lexus of Freeport dealership to get your repairs. When I showed Lexus the quote for the repair, they got mad and outright said no, we are not going to fix this. I wrote a review on google for which they got aggressive and threatened to not fix my car until I take down the review. Unfortunately, since I was desperate, I had to take down the review. More