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Lexus of Freeport
Freeport, NY
802 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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802 Reviews of Lexus of Freeport
August 31, 2022
My Service Advisor Gina was the best. So friendly and really took the time to address my concerns. My technician who was also the shop Forman was named Mike. He was very professional and So friendly and really took the time to address my concerns. My technician who was also the shop Forman was named Mike. He was very professional and knowledgeable. They worked well together and made a great team. I’ll definitely be back to visit Mike and Gina! More
by Danjay
Employees Worked With
Freddy Batista, Johnathan Agosto, Dawn Stripp, Vivan Midgley
August 28, 2022
They were very professional in handling my appointment from start to finish. There was a little issue at the end after my car was ready, which delayed my getting into the car and driving off. However this from start to finish. There was a little issue at the end after my car was ready, which delayed my getting into the car and driving off. However this was resolved in a few minutes. This dealership needs a more accommodating waiting area. It is very difficult to relax and wait for your car to be serviced. The Quiet Room is okay, but can only accommodate a limited number of customers. This situation needs to be addressed immediately! More
by Nubianjan
Employees Worked With
Vivan Midgley
August 25, 2022
Brought car in for servicing and very courteous service manager and appreciated the loaner car. The car was complete much sooner than expected. Very well run operation! manager and appreciated the loaner car. The car was complete much sooner than expected. Very well run operation! More
by Dhafford516
Employees Worked With
Gina in service
August 22, 2022
Dina, My experience from the moment of my arrival until I left with a freshly washed care was completely professional and satisfied all my expectations and needs for the care of my Lexus N300. I highly re I left with a freshly washed care was completely professional and satisfied all my expectations and needs for the care of my Lexus N300. I highly recommend your dealership and service center. And thank you for being so warm and friendly during my time with Lexus of Freeport Respectfully, Ed Epstein More
by None
Employees Worked With
Dina, service representative, Johnathan Agosto
August 17, 2022
Poor customer communication. Poor turnover time-took 2 days to install a new battery and plug a tire. Wasn't notified by customer service that it would be a 2 day job. Poor turnover time-took 2 days to install a new battery and plug a tire. Wasn't notified by customer service that it would be a 2 day job. More
by Dissatisfied customer
Employees Worked With
Everett
