Lexus of Freeport

I purchased my 2022 Lexus IS 350 today 7/30/2022 and my sales consultant was Felicia O'Brien and she was just flat out awesome person to deal with. This dealership has the no hassle car buying experience a sales consultant was Felicia O'Brien and she was just flat out awesome person to deal with. This dealership has the no hassle car buying experience and that's a fact ! I am from Lehigh valley Pennsylvania and I traveled up to Freeport to pick my car up. Felicia set the sale up and took my deposit over the phone, she always returned my calls, and was very professional and friendly. I can't express enough to anyone in the market for a Lexus, you won't regret buying from here. I am so happy with the service and people there that I will be going back there for my next Lexus as well. Super great experience. Maximo Arias in finance was also a super nice guy. No additional add on sales pitches either. If you don't have interest in the additional add ons then it's not pushed. Best, no hassle, car sale I ever made. More

I was there for an inspection and was advised by Dina that I was due for an oil change.She explained that it would probably take less than one hour more.While I was waiting,she nice enough to show me how that I was due for an oil change.She explained that it would probably take less than one hour more.While I was waiting,she nice enough to show me how quick and simple to register my car online. My visit was timely,efficient and pleasant. More

Jeffrey was great from the very beginning. He actually kept the dealership open past closing to talk to us about our needs when we happen to walk in just to ask questions. He was execllent thr He actually kept the dealership open past closing to talk to us about our needs when we happen to walk in just to ask questions. He was execllent throughout the process More

Beware of their financial department, and Lexus financials. Extremely horrible customer service when it comes to finances. A lot of sweet talks when purchasing, after purchasing, no customer suppor financials. Extremely horrible customer service when it comes to finances. A lot of sweet talks when purchasing, after purchasing, no customer support what-so-ever. Bought a used 2018 Toyota RAV4 last year with extra warranty that was taxed. I returned the warranty and these people told me that Toyota Financials (TF) will return the payment for the warranty. In February, I managed to get the payment back for the warranty. I asked TF to return the tax (which is over $200) as well that was charged on the warranty, they said we did not collect the tax, you should contact the dealership you bought the vehicle from, they collected tax. They have to return the tax to you. I contacted these guys in February and left numerous messages, but no one called back or picked up the phone. I've been calling these guys since February!!! I can guarantee that if I look at my call history from February to this very date (July 20th, 2022) the number of times I have called and left messages has been at least over 50 times. Yesterday itself, I called his office at 9 times during different times of the day only to hear from sales department that he stepped out of his office. I called again and Mohammad (the guy from sales department) picked up and gave me his extension. Interestingly, over two weeks ago (week of 27th of June) I received a call back from Joe Montano from financial department. He stated that Lexus dealership (LD) is not responsible for returning the tax, it is T.F.'s responsibility to return the tax. I told him, I had had conversation with TF representatives numerous times, and each time they said it is LD's responsibility. Joe said to me, "they (TF) don't know what they are talking about. " After a while during the same phone call conversation, he proceeded to say "I don't think you are supposed to get tax back on warranty. The tax went to state." I used an analogy to explain him that when you buy a product for example a coat from a store, and it is taxed, when you return the coat, you get the tax back too. He said, "I don't know about this." (PS. This guy has worked in finance departments of numerous car companies for at least 20 years - his own words when we were purchasing the vehicle). He further stated that he "will look into this, and call us back tomorrow" (the same week of 27th of June). After numerous calls, messages, voicemails left for Joe Montano, I finally received a phone call from him 4 months later, then he says he will call me back "tomorrow." After over 2 weeks of waiting for "tomorrow", I think I am done trying to reach out to them. I will be exploring other options to get back the tax that I am legally entitled to after returning a product (Toyota warranty). I would highly recommend financing your purchase via private loan or via a loan from your own bank, as these guys are not trustworthy when it comes to dealing with Finances. I will never be doing business with these guys again... not because of the tax, but because of the time and effort I spent just trying to contact them. PS. These guys had provided a vehicle with inadequate brakes to me and claimed it was fine as it passed our inspection test when selling the vehicle. Under the dealership warranty, I decided to have their service shop repair it. They said to go to Toyota of Westbury as your car is from there, we don't take care of Toyotas (even though at an earlier time, their service department manager says we do take care of Toyota vehicles, there must have been a communication error)... We went, the Toyota dealership gave me an estimate of $600 and told me that your is still under the dealership warranty period. You should go to the Lexus of Freeport dealership to get your repairs. When I showed Lexus the quote for the repair, they got mad and outright said no, we are not going to fix this. I wrote a review on google for which they got aggressive and threatened to not fix my car until I take down the review. Unfortunately, since I was desperate, I had to take down the review. More

I AM ABSOLUTELY 1000% SATISFIED with this dealership. I have to give SINCERE THANKS AND xxxxxxto FEDERICO BATISTA in SALES. He helped me from the very beginning all the way to the final process and got m I have to give SINCERE THANKS AND xxxxxxto FEDERICO BATISTA in SALES. He helped me from the very beginning all the way to the final process and got me in my brand new 2022 NX F SPORT. I told him my budget and he did everything in his power to get me there. Furthermore, he is very respectful and patient and not pushy at all. He definitely has the professionalism and the knowledge as well as the expertise. Overall, I highly recommend this dealership to anyone shopping for a LEXUS. The Saturday I walked in to pick up my car, I was out of there within one hour with driving away in my new car. FEDERICO showed my wife and I every aspect and detail we need to know about the vehicle and made sure we were 100% comfortable before we drove off. THANK YOU LEXUS OF FREEPORT!! More

EXCELLENT SERVICE AND SUPPORT! Mr. Khan provided timely, professional support throughout the buying process!!! OUTSTANDING ! Mr. Khan provided timely, professional support throughout the buying process!!! OUTSTANDING ! More

I had an appointment at 2pm on the 23rd of June. I arrived at 2:15pm. The consultant to whom my paperwork was given to did not call me. Upon inquiring, I noted he was calling customers who came afte I arrived at 2:15pm. The consultant to whom my paperwork was given to did not call me. Upon inquiring, I noted he was calling customers who came after me. When I requested to see the manager, that is when he claimed that he had my paperwork and wanted me to come to see him. I insisted to see the manager first. Upon arrival of Steve H., the supervisor, the consultant shut the door on our faces while explaining to the supervisor that I arrived at 2:15 and it was 2:55 no one called me yet. The gentleman shut the door on our faces (both Steve and I). I was stunned of his unprofessional and disrespectful conduct. At that point, the supervisor apologized, took my paperwork from him and assigned me to Shane who somewhat did the best he could. Nevertheless, I was the last one in the waiting area. I left at 5:52pm just before 6pm. I was having mixed feelings about the service, the lack of respect and my options. Honestly, I did not expect such strange bizarre mannerisms at Lexus dealership. I was very disappointed and would not recommend this place to anyone. I gave 2 stars because of the involvement of Shane and the Supervisor. More

I dealt with Clement who was phenomenal, he made the purchase so easy RX450h sport purchase so easy RX450h sport More