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Lexus of Freeport
Freeport, NY
916 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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February 28, 2026
The financing scam - the price for the car was fair. When I said I was paying cash, the price went up outrageously - by 7k! I asked "why so much? Are you getting a kickback from the bank?" Anwer: "oh When I said I was paying cash, the price went up outrageously - by 7k! I asked "why so much? Are you getting a kickback from the bank?" Anwer: "oh no. It's just that we have reciprocal arrangements with them so we have to use financing whenever possible" What kind of Orwellian nonsense is that?!?! I went back and forth with the salesperson (who was very nice and communicative). Negotiating the shortest pre-pay penalty period as possible, eventually settling on 4 months, then down to 2 months once 4 months still didn't meet my bottom line of no more than 800 in finance charges. Once all was settled, I read in the loan application that the loan was payable with no penalty AT ANY TIME! Unbelievable - so the whole prepayment penalty rap was another lie! And the secret underlying goal is a markup of the interest rate which goes to the dealership, so they make their money on the long term backend, not just a one-time kickback. Let me be clear - I don't mind people making their money, and the way it was finally explained to me by a friend in the business is: The cars are discounted so much that the dealer is making very little money, so they build in a profit on the financing. Fine. You have to live - make your money. But do not fricking lie to my face. Moving on - I asked that the car be charged when I picked it up. .It wasn't. And finally - AFTER the deal was closed they sent me a carfax report showing that the car had been in an accident and been repaired. Not a peep about it before the deal was closed. JIV positive. Although it's more work to buy from a private seller, it's way less slimy. Unfortunately I couldn't find the car I was looking for privately. More
by w127st@gmail.com
Employees Worked With
Natasha
February 24, 2026
This is my fourth Lexus lease with Clem, and once again he delivered an excellent experience. He worked through every detail, solved challenges quickly, and made sure the numbers aligned with my budget. He he delivered an excellent experience. He worked through every detail, solved challenges quickly, and made sure the numbers aligned with my budget. He is professional, responsive, and always there when I need him. I truly value the partnership and highly recommend working with him. More
by Rishi Gopaul
Employees Worked With
Clemente M
February 18, 2026
Dealership staff were very pleasant and extremely helpful during the process. Johnathan and Mirza helped us through the process and got us everything we were looking for during the process. Johnathan and Mirza helped us through the process and got us everything we were looking for More
by mlugo1351
Employees Worked With
Johnathan Agosto
February 16, 2026
I've always received excellent services at freeport lexus I would recommend anyone to bring in his or her lexus to lexus of freeport ask for Charlie because he'll take that extra mile to assist you. I would recommend anyone to bring in his or her lexus to lexus of freeport ask for Charlie because he'll take that extra mile to assist you. More
by jeandiemsn
Employees Worked With
Charlie
February 13, 2026
I had an outstanding experience working with Omar Ladson at Freeport Lexus. He was professional, knowledgeable, and genuinely focused on making sure I felt comfortable throughout the entire process. Especia at Freeport Lexus. He was professional, knowledgeable, and genuinely focused on making sure I felt comfortable throughout the entire process. Especially coming from three and a half hours away. Omar took the time to explain all the features, answered every question thoroughly, and never made me feel pressured. He was patient, transparent, and truly cared about helping me find the right vehicle. The whole experience was smooth, efficient, and stress-free. If you’re shopping for a Lexus or used vehicle, I highly recommend asking for Omar Ladson at Freeport Lexus. He made the entire process enjoyable, and I couldn’t be happier with my new vehicle! More
by NorRam
Employees Worked With
Omar Ladson
February 12, 2026
The salesman greeted me and my wife as soon as we entered the dealership.I already knew what I wanted. And we went directly into wanting to purchase the car.and price. We came to an agreement,and I made the the dealership.I already knew what I wanted. And we went directly into wanting to purchase the car.and price. We came to an agreement,and I made the purchase. He made it easy by doing the registration and insurance for me. Never seen a more efficient salesman. More
by MiguelTalavera1
Employees Worked With
Mr Riguad.
